Frankonia Reviews 

Best Seller, always accurate, reliable company.I can only recommend it to everyone.

I have made the payment yesterday (order 0055166401) and realized I payed a little bit more. I tried to contact the company but the phone numbers from the contact page are not valid.
I want to receive the difference back and the order next week or I will contact the customer protection authorities.

I visited a Frankonia shop in Germany in October 2018 but the items I wanted were not available in my size, so I placed an order online when I returned home. I ordered 4 items in late November (but did not receive any sort of order confirmation through email) and my credit card was charged both in late November and early December, so I expected to receive the items soon after that, which has not yet happened. I've contacted Frankonia's customer service email contact 3 times--the last time with a message written in German--asking about the status of my order, and have never received a reply. Today I called their contact phone number several times (during open hours) and it was never answered. You have two days to contact me about the status of my order, or I will reverse payment.

Very inefficient for a german company !!!

Nowhere mentioned but important and a super stupid rule: when ordering from outside Germany (in my case Belgium - 100km for the nearest frankonia shop) items which are not in the zentral-lager but in a shop are not sent abroad only inside Germany. Pleading that one shop has my size sent back to the zentral-lager or direct to me was "nicht möglich". NOT very client friendly !!! Very frustrating.

Furthermore nowhere this is mentioned nor did I ever got an answer to my mails they just called with this message. What to do: wait untill this item is again manufactured or delivered to the zentral-lager. For a seasonal -jacket will not happen !

Ver very disappointed !

Thank you for your prompt response. The package arrived so quickly. The purchase is an excellent fit.

sincerely,
Anne Graf

Top einfach super

The worst experience with hunter shop. Communication with the automated system only, ordered goods are not in stock, confusion and confusion!

I've bought so many clothes over many years now from Frankonia and never realised till now you could write your appreciation In English. So here goes: this pretty blouse (& I rarely wear blue!) has sparkling pink and blue colours - perfect for my Autumn blue-denim trouser suit. Perfect fit for size 40 - though with other makes I sometimes need size 42 or even, surprisingly 38. But I want to add, the service via Hermes is always splendidly fast; communications with the customer bureau sometimes slower but always polite and considerate. I can totally recommend Frankonia if you like interesting, sometimes more classical, very well cut clothes & accessories like scarves made of high quality natural materials, cotton, silk or wool, as I do.

Order was payed 23aug. And still nothing... only automatic message.

For the first time, last time, never again. There are no items purchased for two weeks, no answer, no cash back.
The application follows European Consumer Centres Network

Update 10.09.2018.
Tracking number is CH104142015DE not existing. Where's my order? The lie is that you sent the package. You did not issue me the invoices! You did not return the difference of money!

Update 12.08.2018.
Only one purchased item arrived. The invoice in the package is 62,40 EUR. Card charged for the amount of 112,36 EUR. Money difference is not refunded. This is a theft!

Super Frankonia !!! I like it)))

Super!!!Super!!!

Made an order 2 weeks ago, try to find out for a week status of my order - no replies on emails, never reachable customer service by phone.

Alles Top, immerwieder.

Excellent shop with a good selection and good delivery times

I have not heard anaything regarding my order eventhough it is 5 weeks since I ordered the items. I have written several times but I have received nothing else as an automated answer - giving me no information on the status for the deliviery. I am very unsatisfied with this company and I can´t recommend anyone to shop there - it´s a scam!!!!

I' ve been reading the reviews of both foreign and german speaking customers with great interest and growing concern. I placed my order on October 28 th and payed my order promptly to the indicated bank account. Approximately one week later I received an e-mail, telling me that one of the the four ordered items was out of stock and thereby cancelled. I replied to this e- mail by asking how the amount for this cancelled item would be returned to me and if I should send them my bank account number for the return payment or if this would happen automatically. Thereafter I have received three consecutive, automatically generated e- mails, one for each week I have been waiting for , informing me that my case is being processed and the delay is due to the problems in logistics. I' m already preparing myself mentally for that fourth, automatically generated e- mail. I'm afraid I will receive neither my ordered items or my money back. Summa summarum: I always have the option to consult my lawyer considering EU consumer rights and I ' m willing to take the effort to take some legal actions, not for the gain, as I probably will gain nothing, but for the pleasure of seeing some results beeing delivered.
And in case your customer service should notice my review and get alerted and even respond to me, please take notice I' ve read your responses to other customers from the last 12 months. Spare me of that ordinary response. I wish to be contacted personally.
Marja- Helena Saarnio, DDS
Helsinki, Finland.
Auftragsnummer 0054384475.