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Frank's Catering Reviews 

931
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 216 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly fresh food, beautiful packaging, and exceptionally efficient delivery service that consistently arrives right on time for scheduled events. Consumers consistently highlight that the online ordering platform is extremely smooth, straightforward, and entirely hassle-free for everyone organizing corporate meetings. People also deeply appreciate the wonderful variety of menu choices available to easily accommodate various dietary requirements during large gatherings. Though some reviewers were not happy with the sandwiches, explicitly noting that the bread could occasionally feel a little dry and less fresh than expected during meals.

What people talk about most

Quality

Clients share positive opinions on quality, frequently highlighting that everything is fresh, carefully... See more

Product

Customers consistently note positive experiences with product, highlighting the fresh ingredients, generous... See more

Delivery service

Customers expressed great satisfaction with the delivery service, frequently highlighting that orders arrived... See more

Service

Consumers find service to be exceptionally positive, frequently highlighting smooth order processes, prompt... See more

Order

Users describe positive interactions with order processes, highlighting the simple online platforms and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently ordered from Frank's catering for the first time and I was so impressed! We hosted a Wimbledon social in our office and the finger sandwiches, scones and cake tray went down a treat. Everyt... See more

Company replied

Rated 5 out of 5 stars

Friendly customer service and very helpful! Nice to be able to speak to someone other than automated service. Can tailor to your needs and change order. Good quality food. Been using this company for... See more

Company replied

Rated 5 out of 5 stars

We recently used Frank’s Catering for in-house catering at our office, and we were very impressed with the service. The food was fresh, well-presented, and enjoyed by all of our team. The setup... See more

Company replied

Rated 5 out of 5 stars

Food great, as always! Have had to pass on details of caterers to members that attended the LA away day, everyone so far have been impressed. Boxes clearly labelled with allergen details a big hit w... See more

Company replied


Company details

  1. #2 of 6 best companies in Caterer

About Frank's Catering

Written by the company

Frank's Catering

At Frank's Catering, we believe that every event deserves exceptional food and impeccable service. With years of experience in the catering industry, we have established ourselves as a premier catering company serving the Greater London area.

Our commitment to excellence is evident in every aspect of our service. From corporate events and weddings to private parties and special occasions, we work closely with our clients to create menus that reflect their unique tastes and preferences. Whether you're craving gourmet canapés, sumptuous sandwich platters, or delicious breakfasts, our team of talented chefs will craft mouthwatering dishes using the freshest, highest quality ingredients available.

What sets us apart is our dedication to customer satisfaction. We understand that planning an event can be stressful, which is why we strive to make the catering process as seamless and stress-free as possible. From the initial consultation to the event day itself, our experienced staff will work tirelessly to ensure that every detail is taken care of, leaving you free to enjoy your event and create lasting memories with your guests.

At Frank's Catering, we pride ourselves on our professionalism, reliability, and attention to detail. Whether you're hosting an intimate gathering or a large-scale event, you can trust us to deliver an exceptional catering experience that will exceed your expectations. Contact us today to discuss your catering needs, and let us bring our passion for food and hospitality to your next event.

0208 748 2574

orders@frankscatering.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

931 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(931)

214 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delicious!!

Delicious!!
Food was lovely, fresh and presentation beautiful.
thank you.

15 January 2026
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Reply from Frank's Catering

Thank you so much for your kind review!

Rated 5 out of 5 stars

Excellent customer service and the food…

Excellent customer service and the food was great. The website is easy to use and very clear. The food was delivered on time, a few hours before the event, as requested. You can phone them up and get the information regarding your order. I cannot fault the service and will use them again.

24 February 2026
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Reply from Frank's Catering

That is great to hear Keith! It was a pleasure delivering and we are looking forward to the next one!

Rated 5 out of 5 stars

Excellent

Friendly, helpful, stress free experience.

10 February 2026
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Reply from Frank's Catering

We really appreciate your feedback! Thanks for your order.

Rated 5 out of 5 stars

On time delivery

On time delivery, great food, and presented nicely for a client meeting. Good value for money too.

16 February 2026
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Reply from Frank's Catering

Thank you for your review!

Rated 5 out of 5 stars

Great food

Great food, great service, clear communication and timely responses.

12 February 2026
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Reply from Frank's Catering

Really appreciate the feedback & review :)

Rated 5 out of 5 stars

food was great

food was great, customer service was really good and delivery was in time!

12 February 2026
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Reply from Frank's Catering

:) We are happy all went well!

Rated 5 out of 5 stars

Thank you

Thank you, our lunchtime order was delivered on on time and staff enjoyed the platters very much. I would definitely order from yourselves again.

12 February 2026
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Reply from Frank's Catering

Thank you for taking the time to review us!

Rated 5 out of 5 stars

Great service

Great service, very helpful when I had to alter the delivery time. Delicious sandwiches

10 February 2026
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Reply from Frank's Catering

Thank you so much for your review!

Rated 4 out of 5 stars

From initial contact to delivery of…

From initial contact to delivery of product, everything was spot on. The website was very easy to navigate.
The only reason I am not giving five stars is that the sandwiches were slightly on the dry side. If that is rectified then definitely five stars. The way everything was packaged was beautiful.

9 February 2026
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Reply from Frank's Catering

Thank you so much for your review!

Rated 5 out of 5 stars

Food great

Food great, as always! Have had to pass on details of caterers to members that attended the LA away day, everyone so far have been impressed.
Boxes clearly labelled with allergen details a big hit with those who have dietary requirements. Delivery also efficient and friendly.

6 February 2026
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Reply from Frank's Catering

Thank you for your kind review :)

Rated 5 out of 5 stars

Good quality

Good quality, delivered on time! No complaints

22 January 2026
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Reply from Frank's Catering

Thank you!

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