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Freebird Airlines Reviews 

1,732
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, most customers were somewhat happy with their experience overall. Many found the booking process easy and transparent, appreciating clear details and prompt confirmations. Reviewers frequently praised the professional, helpful, and friendly staff, contributing to a comfortable flight experience. Prices were often considered fair, with good quality service and a selection of additional services. However, some customers noted issues with rude or aggressive staff and poor service. Others faced booking problems, including difficulties with luggage, seat reservations, or misleading charges. Significant concerns arose from flight delays and cancellations, leading to missed holidays and extended travel times.

What people talk about most

Service

Customers had ambiguous experiences with service, with many reporting extremely disappointing flights due to... See more

Staff

Clients share ambiguous opinions on staff, with many reviewers praising the helpfulness and professionalism... See more

Booking process

Consumers find the booking process to be ambiguous, with many reviewers reporting it as easy, quick, and... See more

Price

Reviewers highlight ambiguous aspects of price, with some finding prices to be fair, good, and affordable,... See more

Holidays

Users describe ambiguous interactions with holidays, with some customers expressing excitement and looking... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Booking was ok but it was not an unusual experience. I can describe it at an ordinary doing. The price were ok but sometimes not understandable high prices for a few days.

Company replied

Rated 4 out of 5 stars

it was quite easy booking the fklights but each passenger req. indiv luggage booking no copy possible

Company replied

Rated 3 out of 5 stars

Cabin was not well maintained and clean, old looking. Seats are not comfortable and leg space is too small. Food and drinks are very bad, not many choices and overpriced, flight was good but not much... See more

Company replied

Rated 4 out of 5 stars

Next flight to Antalya and I preferd Freebird, because last winter it was very good flight and very good service. Price and quality is good! Till the next flight Freebird🫶

Company replied


Company details

  1. Airline
  2. Flights search site
  3. Travel deals

About Freebird Airlines

Written by the company

Freebird Airlines – 25 Years in the Skies

25 Years in the Skies

We proudly celebrate 25 Years in the Skies. Our journey began with our first commercial flight from Istanbul to Lyon on 5 April 2001. What started with a fleet of three MD-83 aircraft has grown into an international operation supported by the strong aviation heritage of Gözen Holding.

Over the past 25 years, we have continued to grow, renew our fleet and connect passengers with popular holiday destinations. Our colourful aircraft tails have become a reflection of the diversity of our passengers, our colleagues and the destinations we serve.

Your Shortcut to Sunshine 🧡

Freebird Airlines, a member of Gözen Holding, is an international leisure airline based in Türkiye. Together with its Malta-based sister airline, Freebird Airlines Europe, it operates scheduled and charter flights to popular holiday destinations, primarily across Europe.

Freebird Airlines was established in 2000 and operated its first commercial flight on 5 April 2001. Today, Freebird Airlines and Freebird Airlines Europe operate direct flights to more than 170 destinations with a combined fleet of 14 Airbus A320 aircraft. Freebird Airlines’ main base is Antalya Airport.

As a member of Gözen Holding, Freebird Airlines benefits from more than 45 years of experience in the aviation industry. Gözen Holding provides services across several areas of aviation, including airline representation, fuel supply, supervision, brokerage, safety and training.

Freebird Airlines is committed to creating sustainable value for its passengers, employees and stakeholders through its operational expertise, technology and employment infrastructure. In 2002, Freebird became the first airline in Türkiye to receive the ISO 9001:2000 certification from TÜV Rheinland. In July 2006, it became the first charter airline in Türkiye to obtain IOSA registration under the IATA Operational Safety Audit programme.

Freebird Airlines Europe

Freebird Airlines Europe commenced operations on 20 February 2019 after receiving its Air Operator Certificate from the Malta Civil Aviation Directorate. Based in Malta, the airline operates in accordance with European Union Aviation Safety Agency standards and Maltese aviation regulations.




Contact info

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To Feel Free

Direct Flights to Sunny Destinations!

3.6

Average

TrustScore 3.5 out of 5

2k reviews

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3.6

All reviews

(1,732)

334 reviews in the last 12 months

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Rated 5 out of 5 stars

It was a wonderful flight

Everything was uncomplicated, i had a very great flieht.

14 July 2025
Freebird Airlines logo

Reply from Freebird Airlines

Dear Passenger,

Thank you for your feedback.

We are happy to hear that everything was uncomplicated for you and that you had a great flight. We look forward to welcoming you on board again soon. ✈️

Best regards,
Freebird Airlines

Rated 1 out of 5 stars

Pilot threatened passengers

It was first time in my life that after outstanding ( after landing of the airplane and stopping) the pilot had threatened me to 8000€ penalties! before saying goodbye!

11 August 2025
Freebird Airlines logo

Reply from Freebird Airlines

Dear Passenger,

Thank you for your feedback.

At Freebird Airlines, passenger safety and high-quality service are our top priorities. For any concerns regarding your flight experience our team is available via WhatsApp, email, or phone at freebirdairlines.com/contact

Best regards,
Freebird Airlines

Rated 5 out of 5 stars

All good

Friendly staff, good flight.
Good booking.

6 August 2025
Freebird Airlines logo

Reply from Freebird Airlines

Dear Passenger,

Thank you for your feedback!

We’re glad you enjoyed your flight and found booking easy. We hope to see you on board again soon!

Best regards,
Freebird Airlines

Rated 5 out of 5 stars

Victoria sais Thank you

Just came back from Antalya to Brussels with flight 8116! It was my daughter's birthday 🎂 and the pilot made it as an announcement, the air hosts sang happy birthday to her, we were so excited and happy and thankful 😍.
I didn't get any name of the hosts or the pilot because I was emotional from this moment but again: thank you very much for making memories for my daughter Victoria ❤️!
11.08.2025

11 August 2025
Unprompted review
Freebird Airlines logo

Reply from Freebird Airlines

Dear Passenger,

We're so happy to hear that your daughter's birthday flight was special! It's wonderful our crew could create such a memorable experience for Victoria. Thank you for sharing this lovely feedback.

Best regards,
Freebird Airlines

Rated 5 out of 5 stars

Recommended

Online booking very easy. I've had a problem with booking extra kilos. I contacted the WhatsApp helpline. They answered in between 30 minutes. Very helpful. The flight was good. The flight personal was really good.
The chief stewardess was friendly, polite, and assertive. Two gentlemen wanted to sit in the first row. She said it wasn't possible without paying. Other guests had paid extra, and the two gentlemen couldn't sit there for free. Since I had paid for an XXL seat, I thought that was a good thing.

8 August 2025
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Reply from Freebird Airlines

Dear Passenger,

Thank you for your positive feedback. We’re glad our Service Center team could assist you promptly and that you enjoyed your flight and service. We appreciate your understanding regarding seat policies.

Best regards,
Freebird Airlines

Rated 5 out of 5 stars

Good experience

8 August 2025
Freebird Airlines logo

Reply from Freebird Airlines

Dear Passenger,

Thank you for sharing your positive experience with us. We look forward to welcoming you on board again soon!

Best regards,
Freebird Airlines

Rated 5 out of 5 stars

Userfriendly web page

Userfriendly web page with fast response time, easy to navigate

6 August 2025
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Reply from Freebird Airlines

Sehr geehrte Passagierin, sehr geehrter Passagier,

vielen Dank für Ihre freundlichen Worte!

Wir freuen uns sehr, dass Sie unsere Website benutzerfreundlich und übersichtlich finden.

Wir freuen uns darauf, Sie bald an Bord begrüßen zu dürfen ✈️.

Mit freundlichen Grüßen,
Freebird Airlines

Rated 5 out of 5 stars

Thnx

Thank you for all cabien crew with best flight.

30 July 2025
Freebird Airlines logo

Reply from Freebird Airlines

Sehr geehrter Passagier,

vielen Dank für Ihre freundlichen Worte!

Wir freuen uns sehr, dass Ihnen Ihr Flug gefallen hat und Sie die Bemühungen unseres Kabinenpersonals zu schätzen wissen. Ihr Feedback ist wirklich ermutigend und wird an das Team weitergeleitet.

Wir freuen uns darauf, Sie bald wieder an Bord begrüßen zu dürfen ✈️.

Mit freundlichen Grüßen,
Freebird Airlines

Rated 4 out of 5 stars

Low price good flight…

Next flight to Antalya and I preferd Freebird, because last winter it was very good flight and very good service. Price and quality is good! Till the next flight Freebird🫶

4 August 2025
Freebird Airlines logo

Reply from Freebird Airlines

Dear Passenger,

We're happy to hear that you had a very good flight and service with us last winter! We appreciate you choosing us for your next flight to Antalya and value your feedback. We look forward to welcoming you onboard again soon.

Best regards,
Freebird Airlines

Rated 5 out of 5 stars

The booking process

The booking process is easy and straightforward. Looking forward for the flight and hope it will be at least as good as the last time.

4 August 2025
Freebird Airlines logo

Reply from Freebird Airlines

Dear Passenger,

We're happy to hear that the booking process was easy for you. We appreciate your positive feedback and hope you have another great flight with us!

Best regards,
Freebird Airlines

Rated 1 out of 5 stars

Excessive and aggressive search regime

Complete Liars, they contacted me for further information, never heard from them since!

Excessive and aggressive search regime, treating everyone like they are a criminal.
Total lack of common sence and or respect for the people coming to their country spending their hard earned money.
Took forever to checkin on what we discovered was a half empty flight. Then given seats 3 one sine one the other, with nobody else on the other side 🤦‍♂️
The staff on the plane are aggressive and threatening in their announcements
I will never go back despite meeting a few lovely local people

You only have to look at the companies response to see how ridiculous they are. I never had ANY positive experiences. Thry are the worst airline I have ever flown with

2 August 2025
Unprompted review
Freebird Airlines logo

Reply from Freebird Airlines

Dear Passenger,

Thank you for sharing your concerns with us. We are sorry to hear about your experience and would like to understand more to address the situation properly.

To assist you better, we will be reaching out to you directly regarding your flight and passenger details.

Best regards,
Freebird Airlines
freebirdairlines.com/contact

Rated 1 out of 5 stars

Worst experience

I bought ticket for my mother from Moldova to Turkey, only 2 hours flight. She wrapped luggage in plastic, once she arrived to hotel and unpack she noticed hole in the luggage, looks like it was burned through with something, maybe with cigarette, not sure, they burned plastic and luggage also. Since she notice it is already after leaving airport most probably it was too late to complain about. After one day of stay i received message to email, that her flight back is canceled and it was offered to change flight to the one 24hours later. She was travelling to Moldova from Ukraine by bus from Ukraine (around 16hours) and cause of flight change we need to find for her another transfer for another date and also extend hotel in Turkey for one extra day. On the way back she landed 30 min before transfer to Ukraine, once she picked up luggage handler was stuck and not extending. When she arrived to Ukraine and tried to repair it it was told it was pretty much damaged and price for it was almost the price for a new luggage. I will recommend to stay away from Freebird Arlines.

25 July 2025
Freebird Airlines logo

Reply from Freebird Airlines

Dear Passenger,

Thank you for sharing your feedback.

We are sorry to hear about your experience and understand the inconvenience caused. Please note that baggage irregularities must be reported at the airport upon arrival, and flight schedule adjustments may occasionally occur due to operational requirements.

For any questions or assistance, our team is available 24/7 via WhatsApp, email, or phone. You can reach us at freebirdairlines.com/contact.

Best regards,
Freebird Airlines

Rated 1 out of 5 stars

My flight was cancelled and moved to…

My flight was cancelled and moved to another day without any compensation.

4 July 2025
Freebird Airlines logo

Reply from Freebird Airlines

Dear Passenger,

Thank you for your feedback.

Sometimes, operational adjustments become necessary due to reasons beyond our control, such as airport slot availability, air traffic restrictions. We aim to notify passengers in advance and provide alternative arrangements in line with applicable regulations.

Best regards,
Freebird Airlines

Rated 2 out of 5 stars

Badly organised and visa issue

Airline check-in didn’t open 3 hours before the flight at 9:30am so we had to wait around for an hour. Not ideal when travelling with an elderly person. When it did open around 7:30am it wasn’t clear where to go. Had to ask someone as there was no gate number on the board. Check-in was traumatic as the staff wouldn't accept mum’s Turkish visa. Told us to apply for another one within 35 minutes otherwise mum wouldn’t be able to travel. We had to apply on our phone and pay another $50. There were connectivity issues making it difficult but between me and my husband we just about managed to get the new Turkish visa with one minute left. In our opinion there was nothing wrong with our first visa. The check-in staff need training on UK evisa status and how to use share codes. They made us apply for a new visa using the expiry date of the share code when it should have been the expiry date of mums UK evisa. However they wouldn’t listen. The boarding pass had the wrong flight time on it. The wheelchair assistance got us through security quickly but there was no time for anything else before the flight. We usually have a hot breakfast but there was no time. The flight was fine but we were stressed out even before the holiday had started.

5 July 2025
Unprompted review
Freebird Airlines logo

Reply from Freebird Airlines

Dear Passenger,

Thank you for your feedback. Please note that visa assessments are carried out by airport and immigration authorities, not the airline. While our staff aims to assist, final decisions on travel documents are beyond our control.

We're glad the flight was smooth and hope for a better experience next time.

Best regards,
Freebird Airlines

Rated 1 out of 5 stars

We have a delay for over 12 hours.

We have a delay for over 12 hours.

25 July 2025
Freebird Airlines logo

Reply from Freebird Airlines

Dear passenger,

Thank you for your feedback.
We understand flight delays are frustrating and always aim to ensure a smooth journey. Sometimes, delays happen due to factors beyond our control.

Best regards,
Freebird Airlines

Rated 3 out of 5 stars

Concerned about safety

I would like to express my concerns about flight FH 727 from AYT to RIX 24/7/2025.
In the flight was passengers who were friends with pilot and before take off pilot asked them to join them in the pilot cabin to sit in there! A lot of passengers was concerned is it safe, is it not distraction for pilot who is responsible for a lot of souls on board.
Most of the flight they were in pilot cabin, only when we hited a turbulence and needed to put a seat belts on, they came out and took a seats.
Also we had a lady with broken leg on board and they didnt gave her seat in front row where is a extra space for legs, but in those seats sat a pilots friends who was siting in pilots cabin, so most of the flights seats was empty! Didn't seen right to see how poor lady was uncomfortable.

Thanks,

24 July 2025
Unprompted review
Freebird Airlines logo

Reply from Freebird Airlines

Dear passenger,

Thank you for your feedback.
We take safety and passenger comfort seriously. Please be assured that access to the flight deck is strictly regulated and permitted only under exceptional circumstances, in accordance with aviation regulations.

For any further questions, you can reach us 24/7 via WhatsApp, email, or phone at freebirdairlines.com/contact.

Best regards,
Freebird Airlines

Rated 5 out of 5 stars

Perfect

Perfect, I purchased 4 tickets today From Antalya to Munchen.
Everything is OK.

24 July 2025
Freebird Airlines logo

Reply from Freebird Airlines

Dear Passenger,
Thank you for your kind words. We are happy to hear everything went smoothly with your booking.

We look forward to welcoming you on board soon.
Freebird Airlines
freebirdairlines.com/contact

Rated 5 out of 5 stars

Everything fine

Everything fine

17 July 2025
Freebird Airlines logo

Reply from Freebird Airlines

Dear Passenger,
Thank you for your positive feedback. We are glad everything was fine.

Looking forward to welcoming you on board again.
Freebird Airlines
freebirdairlines.com/contact

Rated 3 out of 5 stars

The Food is disgusting but Everything else was superb

The online Check in and Booking process was quite easy. Luggage, Boarding etc. was without any issues. I have ordered a meal for the flight. It smelled disgusting even the Stewardesses offered me something else because they saw I couldnt eat it. It was smelling really bad.

10 July 2025
Freebird Airlines logo

Reply from Freebird Airlines

Dear Passenger,

Thank you for your feedback.

We have shared your comment with the relevant department for review.

If you experience any issues regarding your flight or need further assistance, you can reach us 24/7 via WhatsApp, email, or phone at www.freebirdairlines.com/contact.

Best regards,
Freebird Airlines

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