Booking was ok but it was not an unusual experience. I can describe it at an ordinary doing. The price were ok but sometimes not understandable high prices for a few days.
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
We proudly celebrate 25 Years in the Skies. Our journey began with our first commercial flight from Istanbul to Lyon on 5 April 2001. What started with a fleet of three MD-83 aircraft has grown into an international operation supported by the strong aviation heritage of Gözen Holding.
Over the past 25 years, we have continued to grow, renew our fleet and connect passengers with popular holiday destinations. Our colourful aircraft tails have become a reflection of the diversity of our passengers, our colleagues and the destinations we serve.
Freebird Airlines, a member of Gözen Holding, is an international leisure airline based in Türkiye. Together with its Malta-based sister airline, Freebird Airlines Europe, it operates scheduled and charter flights to popular holiday destinations, primarily across Europe.
Freebird Airlines was established in 2000 and operated its first commercial flight on 5 April 2001. Today, Freebird Airlines and Freebird Airlines Europe operate direct flights to more than 170 destinations with a combined fleet of 14 Airbus A320 aircraft. Freebird Airlines’ main base is Antalya Airport.
As a member of Gözen Holding, Freebird Airlines benefits from more than 45 years of experience in the aviation industry. Gözen Holding provides services across several areas of aviation, including airline representation, fuel supply, supervision, brokerage, safety and training.
Freebird Airlines is committed to creating sustainable value for its passengers, employees and stakeholders through its operational expertise, technology and employment infrastructure. In 2002, Freebird became the first airline in Türkiye to receive the ISO 9001:2000 certification from TÜV Rheinland. In July 2006, it became the first charter airline in Türkiye to obtain IOSA registration under the IATA Operational Safety Audit programme.
Freebird Airlines Europe commenced operations on 20 February 2019 after receiving its Air Operator Certificate from the Malta Civil Aviation Directorate. Based in Malta, the airline operates in accordance with European Union Aviation Safety Agency standards and Maltese aviation regulations.

Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Departure was scheduled time, very good.
Food and beverages on the plane are very expensieve.

Reply from Freebird Airlines

Reply from Freebird Airlines
It was first time in my life that after outstanding ( after landing of the airplane and stopping) the pilot had threatened me to 8000€ penalties! before saying goodbye!

Reply from Freebird Airlines
Just came back from Antalya to Brussels with flight 8116! It was my daughter's birthday 🎂 and the pilot made it as an announcement, the air hosts sang happy birthday to her, we were so excited and happy and thankful 😍.
I didn't get any name of the hosts or the pilot because I was emotional from this moment but again: thank you very much for making memories for my daughter Victoria ❤️!
11.08.2025

Reply from Freebird Airlines
Online booking very easy. I've had a problem with booking extra kilos. I contacted the WhatsApp helpline. They answered in between 30 minutes. Very helpful. The flight was good. The flight personal was really good.
The chief stewardess was friendly, polite, and assertive. Two gentlemen wanted to sit in the first row. She said it wasn't possible without paying. Other guests had paid extra, and the two gentlemen couldn't sit there for free. Since I had paid for an XXL seat, I thought that was a good thing.

Reply from Freebird Airlines

Reply from Freebird Airlines
Next flight to Antalya and I preferd Freebird, because last winter it was very good flight and very good service. Price and quality is good! Till the next flight Freebird🫶

Reply from Freebird Airlines
The booking process is easy and straightforward. Looking forward for the flight and hope it will be at least as good as the last time.

Reply from Freebird Airlines
Complete Liars, they contacted me for further information, never heard from them since!
Excessive and aggressive search regime, treating everyone like they are a criminal.
Total lack of common sence and or respect for the people coming to their country spending their hard earned money.
Took forever to checkin on what we discovered was a half empty flight. Then given seats 3 one sine one the other, with nobody else on the other side 🤦♂️
The staff on the plane are aggressive and threatening in their announcements
I will never go back despite meeting a few lovely local people
You only have to look at the companies response to see how ridiculous they are. I never had ANY positive experiences. Thry are the worst airline I have ever flown with

Reply from Freebird Airlines
I bought ticket for my mother from Moldova to Turkey, only 2 hours flight. She wrapped luggage in plastic, once she arrived to hotel and unpack she noticed hole in the luggage, looks like it was burned through with something, maybe with cigarette, not sure, they burned plastic and luggage also. Since she notice it is already after leaving airport most probably it was too late to complain about. After one day of stay i received message to email, that her flight back is canceled and it was offered to change flight to the one 24hours later. She was travelling to Moldova from Ukraine by bus from Ukraine (around 16hours) and cause of flight change we need to find for her another transfer for another date and also extend hotel in Turkey for one extra day. On the way back she landed 30 min before transfer to Ukraine, once she picked up luggage handler was stuck and not extending. When she arrived to Ukraine and tried to repair it it was told it was pretty much damaged and price for it was almost the price for a new luggage. I will recommend to stay away from Freebird Arlines.

Reply from Freebird Airlines
My flight was cancelled and moved to another day without any compensation.

Reply from Freebird Airlines
Airline check-in didn’t open 3 hours before the flight at 9:30am so we had to wait around for an hour. Not ideal when travelling with an elderly person. When it did open around 7:30am it wasn’t clear where to go. Had to ask someone as there was no gate number on the board. Check-in was traumatic as the staff wouldn't accept mum’s Turkish visa. Told us to apply for another one within 35 minutes otherwise mum wouldn’t be able to travel. We had to apply on our phone and pay another $50. There were connectivity issues making it difficult but between me and my husband we just about managed to get the new Turkish visa with one minute left. In our opinion there was nothing wrong with our first visa. The check-in staff need training on UK evisa status and how to use share codes. They made us apply for a new visa using the expiry date of the share code when it should have been the expiry date of mums UK evisa. However they wouldn’t listen. The boarding pass had the wrong flight time on it. The wheelchair assistance got us through security quickly but there was no time for anything else before the flight. We usually have a hot breakfast but there was no time. The flight was fine but we were stressed out even before the holiday had started.

Reply from Freebird Airlines

Reply from Freebird Airlines
I would like to express my concerns about flight FH 727 from AYT to RIX 24/7/2025.
In the flight was passengers who were friends with pilot and before take off pilot asked them to join them in the pilot cabin to sit in there! A lot of passengers was concerned is it safe, is it not distraction for pilot who is responsible for a lot of souls on board.
Most of the flight they were in pilot cabin, only when we hited a turbulence and needed to put a seat belts on, they came out and took a seats.
Also we had a lady with broken leg on board and they didnt gave her seat in front row where is a extra space for legs, but in those seats sat a pilots friends who was siting in pilots cabin, so most of the flights seats was empty! Didn't seen right to see how poor lady was uncomfortable.
Thanks,

Reply from Freebird Airlines

Reply from Freebird Airlines
The online Check in and Booking process was quite easy. Luggage, Boarding etc. was without any issues. I have ordered a meal for the flight. It smelled disgusting even the Stewardesses offered me something else because they saw I couldnt eat it. It was smelling really bad.

Reply from Freebird Airlines
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.