Booking was ok but it was not an unusual experience. I can describe it at an ordinary doing. The price were ok but sometimes not understandable high prices for a few days.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
it was quite easy booking the fklights but each passenger req. indiv luggage booking no copy possible
Company replied
Cabin was not well maintained and clean, old looking. Seats are not comfortable and leg space is too small. Food and drinks are very bad, not many choices and overpriced, flight was good but not much... See more
Company replied
Next flight to Antalya and I preferd Freebird, because last winter it was very good flight and very good service. Price and quality is good! Till the next flight Freebird🫶
Company replied
Company details
About Freebird Airlines
Written by the company
25 Years in the Skies
We proudly celebrate 25 Years in the Skies. Our journey began with our first commercial flight from Istanbul to Lyon on 5 April 2001. What started with a fleet of three MD-83 aircraft has grown into an international operation supported by the strong aviation heritage of Gözen Holding.
Over the past 25 years, we have continued to grow, renew our fleet and connect passengers with popular holiday destinations. Our colourful aircraft tails have become a reflection of the diversity of our passengers, our colleagues and the destinations we serve.
Your Shortcut to Sunshine 🧡
Freebird Airlines, a member of Gözen Holding, is an international leisure airline based in Türkiye. Together with its Malta-based sister airline, Freebird Airlines Europe, it operates scheduled and charter flights to popular holiday destinations, primarily across Europe.
Freebird Airlines was established in 2000 and operated its first commercial flight on 5 April 2001. Today, Freebird Airlines and Freebird Airlines Europe operate direct flights to more than 170 destinations with a combined fleet of 14 Airbus A320 aircraft. Freebird Airlines’ main base is Antalya Airport.
As a member of Gözen Holding, Freebird Airlines benefits from more than 45 years of experience in the aviation industry. Gözen Holding provides services across several areas of aviation, including airline representation, fuel supply, supervision, brokerage, safety and training.
Freebird Airlines is committed to creating sustainable value for its passengers, employees and stakeholders through its operational expertise, technology and employment infrastructure. In 2002, Freebird became the first airline in Türkiye to receive the ISO 9001:2000 certification from TÜV Rheinland. In July 2006, it became the first charter airline in Türkiye to obtain IOSA registration under the IATA Operational Safety Audit programme.
Freebird Airlines Europe
Freebird Airlines Europe commenced operations on 20 February 2019 after receiving its Air Operator Certificate from the Malta Civil Aviation Directorate. Based in Malta, the airline operates in accordance with European Union Aviation Safety Agency standards and Maltese aviation regulations.
![Freebird Airlines on Instagram](https://cdn.trustpilot.net/consumersite-businessunitimages/54ef07940000ff00057daf85/profile-description/nstagram-icon.png"){kind=icon}
Contact info
To Feel Free
3.6
Average
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly staff
Very friendly staff, very helpful. Pleasant flight.
Would happily fly with this airline again.
9 July 2025
Reply from Freebird Airlines
Dear Passenger,
Thank you for your kind words. We’re delighted to hear you enjoyed your flight and our friendly staff. We look forward to welcoming you on board again soon!
Best regards,
Freebird Airlines
freebirdairlines.com/contact
Denied boarding with boarding pass
I checked in online and printed my boarding pass. I went through airport security and passport control with the boarding pass but I was denied boarding because I should have visited the checkin counter? On top of that, the staff who denied boarding were extremely rude. One of them even got physical and literally pushed me away. Awful awful experience.
7 July 2025
Reply from Freebird Airlines
Dear Passenger,
We’re truly sorry for your negative experience. This is certainly not the standard of care we aim to provide.
Please reach out to us 24/7 via WhatsApp, phone, or email at freebirdairlines.com/contact so we can investigate what happened and offer further support.
Best regards
the booking expirience was axcellent…
the booking expirience was axcellent again.
I like to travle with freebird airlines.
11 July 2025
Reply from Freebird Airlines
Sehr geehrter Passagier,
vielen Dank für Ihr wunderbares Feedback. Wir freuen uns, dass Ihre Buchungserfahrung erneut ausgezeichnet war. Wir freuen uns darauf, Sie an Bord von Freebird Airlines für viele weitere angenehme Reisen begrüßen zu dürfen.
Mit freundlichen Grüßen,
Freebird Airlines
freebirdairlines.com/contact
Online Check-in Problem
Passangers who want to online check-in have to pay for the seat selection! Online Check-in system gives no seat automatically...
3 July 2025
Reply from Freebird Airlines
Dear Passenger,
Thank you for your feedback.
Online check-in is free starting 24 hours before your flight, and a seat is automatically assigned at that time.
For any flight-related questions, we’re here for you 24/7 via WhatsApp, email, or phone: freebirdairlines.com/contact ✈️
Best regards,
Freebird Airlines
Everything clear and without problems
8 July 2025
Reply from Freebird Airlines
Dear Passenger,
Thank you for your kind words.
We're happy to hear that your experience was clear and without issues.
We hope to have you on board for your next flight with us ✈️
🧡 Greetings from Team Freebird
I had a very nice experience with the…
I had a very nice experience with the customer service. They were very easy to reach and extremely helpful. When our return flight was cancelled, it was quick and simple to make the necessary changes. They responded promptly via their Whatsapp line, which made the whole process even smoother.
8 July 2025
Reply from Freebird Airlines
Dear Passenger,
We appreciate you taking the time to share your experience. We're glad to hear that our Service Center team was able to assist you.
We hope to have you on board again ✈️
Best regards
Reply from Freebird Airlines
Dear Passenger,
Thank you for taking the time to share your experience with us.
We’re happy to hear that everything went smoothly with your flight. Your satisfaction means a lot to us, and we look forward to welcoming you on board again soon!
Best regards
Reply from Freebird Airlines
Dear Passenger,
Thank you for your positive feedback.
We’re happy to hear that everything went well and that you had a smooth experience. We look forward to seeing you again on board!
Best regards
Good service
5 July 2025
Reply from Freebird Airlines
Dear Passenger,
Thank you for your kind words! We’re happy to hear you were satisfied with our service.
We look forward to welcoming you on board again!
Best regards
Good Price value and on time flight
25 June 2025
Reply from Freebird Airlines
Dear Passenger,
Thank you for your feedback. We’re glad to hear you appreciated our pricing and punctuality.
Looking forward to welcoming you on board again!
Best regards
Reply from Freebird Airlines
Dear Passenger,
Thank you for your kind words. We’re happy to hear you found our website easy to use and the reservation process smooth.
We hope to welcome you on board again soon!
Best regards
Cost for baggage 20 kg are too high
Cost for baggage 20 kg are too high - 80€, you use the system of Sunexpress, and by Sunexpress it is only 40€ return !
22 June 2025
Reply from Freebird Airlines
Dear Passenger,
Thank you for sharing your feedback. Baggage fees may vary depending on several factors, such as route, booking conditions, and service providers. For detailed information regarding baggage options and fees, we kindly recommend visiting our official website or contacting our support team at:
www.freebirdairlines.com/contact
Best regards
Over 3 hrs Late No Compensation
Newcastle to Dalaman airport, arrived over 3 hrs late but have said it is down to bird strike on previous flight, we still await a subsequent report to confirm this actually happened. Pilot said it was due to technical difficulties? Very cramped seating, if you're over 6ft tall suggest booking extra leg room. We still await actual bird strike report detailing occurrence details.
11 June 2025
Unprompted review
Reply from Freebird Airlines
Dear Passenger,
Thank you for taking the time to share your feedback. We understand how frustrating delays can be, especially when the reason appears unclear. Safety is always our top priority, and in cases involving bird strikes or technical assessments, our crew and engineering teams follow strict protocols before approving a flight for departure.
We recognize that comfort during your journey is important, particularly for taller passengers. Your remarks regarding legroom are appreciated and will be taken into consideration as we continue to evaluate our cabin configurations and seating options.
Best regards,
Thanks for everything
29 May 2025
Reply from Freebird Airlines
Dear Passenger,
Thank you for your kind words! We’re glad to have been of service and hope to welcome you on board again soon.
Best regards
Horrendous Flight
The plane was far too hot and the staff wouldn’t do anything about it. The prices of the food and drinks on board is absolutely ridiculous! If we flew with TUI as we were supposed to we would have got deals on the drinks and snacks and not had to pay as much for single items. If you’re going to operate for TUI please consider using the actual TUI menu. Seats were the most uncomfortable seats I’ve ever sat in on an airline. I had a faulty chair that would not sit up right and was permanently reclined. Already absolutely dreading our flight home with them on Friday because if it’s anything like coming here it will be another horrendous flight. Staff only did one round of drinks and snacks on a 4 hour 30 minute flight then just hid behind a curtain and you didn’t see them again until it was time to land.
17 June 2025
Unprompted review
Reply from Freebird Airlines
Dear Passenger,
Thank you for sharing your feedback.
We value all input as it helps us better understand the expectations of our passengers. We regret to hear that your recent flight experience did not reflect the standards we strive to maintain.
We understand your concerns about cabin temperature, onboard pricing, seating comfort, and limited service during the flight. While operating on behalf of tour operators like TUI, onboard services may differ, but your comments are valuable and will be reviewed with our teams.
We appreciate your input and hope your return journey will be more comfortable. For further feedback, you’re welcome to contact us 7/24 via freebirdairlines.com/contact
Best regards
Children's safety and Property damage
We flew as a family, the plane has a small seating area. At the airport when we landed in Turkey, they broke the axle of our baby carriage, we sent pictures to the company. First, they said to send the invoice from the repair in the authorized service center, even if the repair is not possible. There is no service in our country, nor in Turkey for carriage. And if they know we're on vacation. They had no feelings for a 9-month-old baby and a very strenuous 1-hour long search for a baby carriage at the airport, which ended up being broken. We also informed the company that we threw away the carriage. They did not refund us, nor did they contact us again. So this is the worst airline to fly, you lose things and most importantly for the safety of children.! BE CAREFUL!!!
22 June 2025
Unprompted review
Reply from Freebird Airlines
Dear Passenger,
We're sorry to hear about your experience and understand how difficult this must have been, especially while traveling with a baby.
Please note that all procedures regarding lost or damaged items are handled directly by our dedicated team via lostfound@freebirdairlines.com.
Thank you for your feedback.
Best regards
Wery good service
23 June 2025
Reply from Freebird Airlines
Dear Passenger,
Thank you for your kind words! We’re glad you were satisfied with our service and hope to welcome you on board again soon.
Best regards
Fair prıces and easy online booking…
Fair prıces and easy online booking thru customer friendly website.
22 June 2025
Reply from Freebird Airlines
Dear Passenger,
Thank you for your feedback! We’re happy to hear you found our prices fair and the online booking process easy to navigate.
We look forward to having you on board again soon.
Best regards
Reply from Freebird Airlines
Dear Passenger,
Thank you for your kind feedback! We’re glad you had a nice experience and hope to welcome you on board again soon.
Best regards
Unaccompanied minor registration
The ticket purchase online was easy. Afterwards the registration for an unaccompanied minor was made via WhatsApp immediately and uncomplicated. Thanks for the instantaneously support.
21 June 2025
Reply from Freebird Airlines
Dear Passenger,
Thank you for your kind words. We're pleased to hear that both the ticket booking and the unaccompanied minor registration process went smoothly for you.
It’s great to know our team was able to assist you quickly and efficiently. We look forward to welcoming you and your family on board again.
Best regards
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.