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Freebird Airlines Reviews 

1,732
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, most customers were somewhat happy with their experience overall. Many found the booking process easy and transparent, appreciating clear details and prompt confirmations. Reviewers frequently praised the professional, helpful, and friendly staff, contributing to a comfortable flight experience. Prices were often considered fair, with good quality service and a selection of additional services. However, some customers noted issues with rude or aggressive staff and poor service. Others faced booking problems, including difficulties with luggage, seat reservations, or misleading charges. Significant concerns arose from flight delays and cancellations, leading to missed holidays and extended travel times.

What people talk about most

Service

Customers had ambiguous experiences with service, with many reporting extremely disappointing flights due to... See more

Staff

Clients share ambiguous opinions on staff, with many reviewers praising the helpfulness and professionalism... See more

Booking process

Consumers find the booking process to be ambiguous, with many reviewers reporting it as easy, quick, and... See more

Price

Reviewers highlight ambiguous aspects of price, with some finding prices to be fair, good, and affordable,... See more

Holidays

Users describe ambiguous interactions with holidays, with some customers expressing excitement and looking... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Booking was ok but it was not an unusual experience. I can describe it at an ordinary doing. The price were ok but sometimes not understandable high prices for a few days.

Company replied

Rated 4 out of 5 stars

it was quite easy booking the fklights but each passenger req. indiv luggage booking no copy possible

Company replied

Rated 3 out of 5 stars

Cabin was not well maintained and clean, old looking. Seats are not comfortable and leg space is too small. Food and drinks are very bad, not many choices and overpriced, flight was good but not much... See more

Company replied

Rated 4 out of 5 stars

Next flight to Antalya and I preferd Freebird, because last winter it was very good flight and very good service. Price and quality is good! Till the next flight Freebird🫶

Company replied


Company details

  1. Airline
  2. Flights search site
  3. Travel deals

About Freebird Airlines

Written by the company

Freebird Airlines – 25 Years in the Skies

25 Years in the Skies

We proudly celebrate 25 Years in the Skies. Our journey began with our first commercial flight from Istanbul to Lyon on 5 April 2001. What started with a fleet of three MD-83 aircraft has grown into an international operation supported by the strong aviation heritage of Gözen Holding.

Over the past 25 years, we have continued to grow, renew our fleet and connect passengers with popular holiday destinations. Our colourful aircraft tails have become a reflection of the diversity of our passengers, our colleagues and the destinations we serve.

Your Shortcut to Sunshine 🧡

Freebird Airlines, a member of Gözen Holding, is an international leisure airline based in Türkiye. Together with its Malta-based sister airline, Freebird Airlines Europe, it operates scheduled and charter flights to popular holiday destinations, primarily across Europe.

Freebird Airlines was established in 2000 and operated its first commercial flight on 5 April 2001. Today, Freebird Airlines and Freebird Airlines Europe operate direct flights to more than 170 destinations with a combined fleet of 14 Airbus A320 aircraft. Freebird Airlines’ main base is Antalya Airport.

As a member of Gözen Holding, Freebird Airlines benefits from more than 45 years of experience in the aviation industry. Gözen Holding provides services across several areas of aviation, including airline representation, fuel supply, supervision, brokerage, safety and training.

Freebird Airlines is committed to creating sustainable value for its passengers, employees and stakeholders through its operational expertise, technology and employment infrastructure. In 2002, Freebird became the first airline in Türkiye to receive the ISO 9001:2000 certification from TÜV Rheinland. In July 2006, it became the first charter airline in Türkiye to obtain IOSA registration under the IATA Operational Safety Audit programme.

Freebird Airlines Europe

Freebird Airlines Europe commenced operations on 20 February 2019 after receiving its Air Operator Certificate from the Malta Civil Aviation Directorate. Based in Malta, the airline operates in accordance with European Union Aviation Safety Agency standards and Maltese aviation regulations.




Contact info

Promotion box for Freebird Airlines

To Feel Free

Direct Flights to Sunny Destinations!

3.6

Average

TrustScore 3.5 out of 5

2k reviews

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3.6

All reviews

(1,732)

334 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect

Thank you very much

21 June 2025
Freebird Airlines logo

Reply from Freebird Airlines

Dear Passenger,

Thank you very much for your kind words. We’re delighted to hear you had a perfect experience with us.

We look forward to welcoming you on board again soon.

Best regards

Rated 1 out of 5 stars

The worst airline I've ever used

The worst airline I've ever used , brought a holiday via tui and got given these as the airline .
Rude and seriously lazy staff
Feel nessary with a plane of 200 airliners that is right to block off the use of one of the two toilets that's on the arriving and departing flight .
The seats are seriously dreadful no sponge in seats , and extremely small and tight
Both ways the plane wasn't clean on arrival and smelt dreadful .
The whole flight was extremely hot and the staff refused to turn heating down , after dozens of people asked for it to do , they would rather leave it up and hide up in there area behind shut curtains and jammed in trolley to stop use of main toilet at front of plane .on return it was much the same but they felt to keep seat belt signs on both ways most of the time while they wonder round free using amenities and the four airhostess swapped round who's were hiding up front of plane.

8 June 2025
Unprompted review
Freebird Airlines logo

Reply from Freebird Airlines

Dear Passenger,

Thank you for sharing your experience.

Please note that certain onboard procedures are determined by strict safety and operational regulations. That being said, we would like to review your case in detail. Kindly contact us at
📧 services@freebirdairlines.com
and include your flight number, travel date, and full name so we can assist you accordingly.

Best regards

Rated 4 out of 5 stars

Super easy

Very easy and fast booking

17 June 2025
Freebird Airlines logo

Reply from Freebird Airlines

Dear Passenger,

Thank you for your kind words! We’re glad to hear the booking process was quick and easy for you.

We look forward to welcoming you on board soon.

Best regards

Rated 5 out of 5 stars

I have just been to turkey for the…

I have just been to turkey for the first time and I was on a freebird flight both ways and had a very good experience 5 stars for me

31 May 2025
Unprompted review
Freebird Airlines logo

Reply from Freebird Airlines

Sehr geehrte Passagierin, sehr geehrter Passagier,

vielen Dank, dass Sie sich für Ihre erste Reise in die Türkei für Freebird Airlines entschieden haben. Wir freuen uns sehr, dass Sie sowohl auf dem Hin- als auch auf dem Rückflug eine sehr gute Erfahrung mit uns gemacht haben!

Ihre 5-Sterne-Bewertung bedeutet unserem Team sehr viel. Wir freuen uns darauf, Sie bald wieder an Bord begrüßen zu dürfen, um Ihnen weitere großartige Reisen zu ermöglichen.

Mit freundlichen Grüßen

Rated 2 out of 5 stars

Booked TUI, ended up on Freebird

Booked a TUI holiday and ended up flying Freebird. The flight out was fine, old plane but it was clean and the crew were lovely despite not speaking much English. The flight home was not great at all. It was an even older plane, terribly hot for the entire journey and loud, so loud. I fly a lot and have never experienced a plane this loud! The crew said it was usual for that plane to be hot, and they couldn’t cool it any more.

24 May 2025
Unprompted review
Freebird Airlines logo

Reply from Freebird Airlines

Dear Passenger,

Thank you for sharing your experience with us.

Please be assured that we take passenger comfort seriously and continually work to provide the best possible environment on board. Sometimes, factors beyond our immediate control can affect conditions during a flight, and we appreciate your understanding.

Thank you for flying with us.

Kind regards

Rated 1 out of 5 stars

Very uncomfortable sitting

Very uncomfortable sitting, two metres man on the side court. Constantly his legs and arms on my side. That was really an imposition

14 May 2025
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Reply from Freebird Airlines

Dear Passenger,

Thank you for your feedback. We’re sorry to hear about the discomfort you experienced during your flight. While seat arrangements are standardized for safety and efficiency, we understand that personal comfort can vary, especially on fuller flights.

Please know your comments are important to us, and we hope to provide a better experience on your next journey.

Kind regards

Rated 5 out of 5 stars

Antalya with my little dog

I had a flight to Antalya with my little dog in cabin and it was really stressless. I like the weight of hand luggage as well ( 8kg). Hope it will not change to 4kg!!!! I booked two flights in automn 2025 yet.

23 May 2025
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Reply from Freebird Airlines

Dear Passenger,

We're happy to hear that your flight to Antalya with your dog was stress-free! We appreciate your positive feedback!

Best regards

Rated 5 out of 5 stars

easy booking, fair price

easy to book, with many options and a fair price!

4 June 2025
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Reply from Freebird Airlines

Dear Passenger,

We're happy to hear that booking was easy, with many options at a fair price. Thank you for your positive feedback; we appreciate it!

Best regards

Rated 5 out of 5 stars

Great experience

27 May 2025
Freebird Airlines logo

Reply from Freebird Airlines

Dear Passenger,

Thank you for your feedback! We’re glad you had a great experience with us.

We look forward to welcoming you on board again soon.

Best regards

Rated 4 out of 5 stars

The staff was very friendly and…

The staff was very friendly and helpful. The flights went smooth. Unfortunately, both of my flights were delayed by 1 hour and at the second flight we had to stand in the corridor for 20 minutes during the boarding, this is why I had to deduct one point.

26 May 2025
Freebird Airlines logo

Reply from Freebird Airlines

Dear Passenger,

Thank you for your kind feedback. We're glad to hear that you found our staff friendly and helpful, and that both flights were smooth overall.

While some factors may be beyond our control, we understand how important comfort and efficiency are throughout the journey. Your feedback is valuable and will be shared with the relevant teams for review.

We hope to welcome you on board again in the future under even better conditions.

Best regards

Rated 1 out of 5 stars

They should rename it ‘Cagedbird’ there’s nothing free about this airline.

First time using this airline will be my last time for sure!!! absolute disaster and pathetic service along with misleading booking infos plus delay in the flight time of more than 1 hrs and that is inside the plane.. gets better and better with these guys..

Plus I paid a extra cost of 25.00 euros for emergency exit seat and the seats don't recline so basically sitting on a local bus seat 3.5hrs straight.. you pay extra for the 10cm of stretching your legs 👌🏻

Avoid this terrible airline at all costs..

1 June 2025
Freebird Airlines logo

Reply from Freebird Airlines

Dear Passenger,

Thank you for sharing your experience.

It's never our intention to cause delays or discomfort to our passengers. However, please understand that sometimes delays occur due to reasons beyond our control.

Due to aviation safety regulations, emergency exit seats are required to remain upright at all times.Your feedback has been shared with the relevant teams for internal review and improvement.

Best regards

Rated 5 out of 5 stars

Excellent flight

We flew back from Turkey with this airline and must say it was a fantastic flight
Staff were lovely and helpful
We got our seats that we had reserved
The food from the menu was nice with a good range of drinks, even better accepting cash!
We are looking forward to next year with our flight home with Freebird 😁

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Flight was done by MGA airlines

Flight was done by MGA airlines. Nice plane, good crew and the food was reasonable. Coffee and Tea can always be better. Sandwich was good.
Flight was on time.

9 May 2025
Freebird Airlines logo

Reply from Freebird Airlines

Dear Passenger,

Thank you for your feedback.

We’re glad to hear you had a positive experience with the crew, plane, and meal.

Please note that on some occasions, flights may be operated by other airlines as part of our operational needs.

We appreciate your understanding and hope to welcome you again on a Freebird Airlines operated flight soon.

Best regards

Rated 4 out of 5 stars

Adding extra luggage prior to 11 hours before the flight

We could solve our problem with booking extra luggage via WhatApps. Chat was a bit slow (about 30 minutes) but we got what we needed. Payment was also easy, you get a new email for your booking and Help Desk gives you instructions how to complete the payment.
Thanks!

24 May 2025
Unprompted review
Freebird Airlines logo

Reply from Freebird Airlines

Dear Passenger,

Thank you for your feedback!

We're happy to hear that you were able to complete your extra luggage booking smoothly with the help of our Service Center via WhatsApp.

Our team strives to assist each request as promptly and thoroughly as possible, and we’re glad you received the support and clear payment instructions you needed.

We appreciate your kind words and look forward to welcoming you on board again!

All the best

Rated 1 out of 5 stars

Assistance requested for less mobile passenger

We recently had a holiday with RSD who use Freebird Airlines. We had asked RSD to request Assistance at the airports for my husband and the friend going with us on the holiday. RSD advised that they had put in the request to the airline but could not guarantee the service – how true that turned out to be. My husband is quite capable of walking but not the long distances that you have to walk in an airport. On the departure journey through Gatwick North all went exceedingly well. However, the return journey was a different matter. To keep the costs low the return was Skopje-Manchester-Gatwick, a nightmare that we were not made aware of until a few days before the start of the holiday. We had to deplane at Manchester, go through Security again, and get back on the same plane in the same seats. Of course we had arrived as an International flight and were departing as a Domestic flight en route to Gatwick. No Assistance materialised but we asked the staff and eventually wheelchairs appeared and took the 2 passengers to the departure gate. We were told at the check-in desk that Gatwick would be informed that 5 wheelchairs would be needed for all the Assistance passengers. On arrival at Gatwick, guess what, no wheelchairs. We walked up 2 airbridges where we found a phone in a corridor for Emergencies. We used this phone explaining our dilemma and were told that someone would come in 5-10 minutes – which they did, and the Assistance passengers were taken through Passport control into Baggage Reclaim, with great help from the lovely lady driver. Apart from this, the seat pitch is minimal, 28 inches (71cms), your knees will touch the seat in front. Infact one passenger had to sit sideways as he was very tall and his legs simply did not fit the space available. Oh, and the other thing, it would be totally impossible to adopt the “Brace” position in an emergency because there is no space. Passenger comfort is at an all time low on this airline.

22 May 2025
Unprompted review
Freebird Airlines logo

Reply from Freebird Airlines

Dear Passenger,

Thank you for sharing your experience.

We’re truly sorry to hear about the difficulties you encountered. Please know that our team is always ready to help – and we encourage you to reach out directly via freebirdairlines.com/contact where support is available 24/7.

All the best.

Rated 4 out of 5 stars

Buying the ticket was easy

Buying the ticket was easy. My previous experience with Freebird was also excellent, which is why I chose them again. I hope I’ll feel the same way after this trip as well.

Kind regards,
Deniz Kutsi Güner

23 May 2025
Freebird Airlines logo

Reply from Freebird Airlines

Dear Passenger,

Thank you for your kind words and for choosing Freebird Airlines once again.

We’re delighted to hear that your previous experience was excellent and that the ticketing process was smooth this time as well.

Wishing you a pleasant journey in advance!

Kind regards

Rated 5 out of 5 stars

I am highly satisfied

I am highly satisfied. The support is great- answered even in the night. Operator Engin helped to organize the extra luggage and the function wasn’t a solange. All flights are just in time. We were 1kg above and no one said us to take it in other case. Super, would like to flight again

19 May 2025
Unprompted review
Freebird Airlines logo

Reply from Freebird Airlines

Dear Passenger,

We appreciate you taking the time to share your experience.

We're glad to hear that our colleague from Service Center team was able to assist you with your issue and that you were satisfied with the resolution.

We hope to have you on board again!

Best regards

Rated 5 out of 5 stars

Simple, quicly

My experience was great

11 May 2025
Freebird Airlines logo

Reply from Freebird Airlines

Dear Passenger,

Thank you for your time in leaving your review.

We will continue to improve our services to ensure that our passengers have the best possible experience with us.

We look forward to embarking on a beautiful flight with you soon!

Best regards

Rated 5 out of 5 stars
Freebird Airlines logo

Reply from Freebird Airlines

Dear Passenger,

We appreciate you taking the time to share your positive experience.

We're glad you found the booking process smooth and convenient.

Best regards

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