Device was delivered; did take nearly two weeks to arrive despite being marked as dispatched soon after purchase. It is apparent postage was booked but the item wasn’t sent for another week. Communi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Only problem i faced when i tried connecting with customers services on multiple occasions , had no reply but I found number on Google and I tried that spoke to lady and she promised she will phon... See more
The card reader arrived in good time. Packaging was excellent. Fantastic deal price wise too. Setting it up was a challenge. It took me (with the help of a family member) 1/12 hours to work out how... See more
I ordered 4 card readers on the 2nd. Was advised 2 to 3 working days for delivery. I have had no response to my emails or queries and no card readers have arrived it is now 20th. My concern now is tha... See more
Company details
- #18 of 18 best companies in Card processing service
Written by the company
Leading provider in retail card machines for SME's in the UK. We believe in no contracts, straight talking one off cost and let your business accept payments.
Contact info
5300 Lakeside, SK8 3GP, Cheadle, United Kingdom
- 0161 341 2244
- hello@freecardmachine.co.uk
- freecardmachine.co.uk
2.8
Average
294 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick service
19 February 2025
Excellent
Excellent website made the choice of machine and account were super simple, coupled with reasonable delivery rates it was a no brainer decision
24 February 2025
I haven't received my card machine.
I haven't received my card machine.. Estimated arrival time was given 2-3 days it now nearly a month i still haven't received card machine.. scammers.. please refund or ill report..!!
20 January 2025
SumUp card machine OK for octogenarians!
Device worked fine today on first use. Very quick and effective responses to my request for help in connecting to phone, though initially found it difficult to find instructions. Got a bit fed up of getting security messages at the beginning but that has now eased. It’s going to be useful and seems fairly straightforward to operate - time will tell.
4 November 2024
Low cost and very easy to use.
25 June 2024
Sent to wrong address. Not received
The initial address on the order form was incorrect and was a previous address I no longer have access too. I immediately emailed your company through the link and through customer service email line. I sent at least 5 emails with details of address to be actually sent too. There was no reply and I tracked the item on Royal Mail app going to and delivered too wrong address. Not happy but who do you tell. Nobody replies
11 July 2024
It was ordered nearly two weeks ago…
It was ordered nearly two weeks ago with a delivery timescale of 2/3 days. I still haven’t received the card reader and have had to make alternative arrangements - I will be calling for a refund
25 June 2024
Ordered on 21st june still not recieved…
Ordered on 21st june still not recieved on 4th july and was purchased for event.
When checking tracking royal mail havent even recieved it to attempt delivery.
25 June 2024
Do not buy from here absolute scam…
Do not buy from here absolute scam never received my order and no communication
25 June 2024
I haven’t had chance to use yet -the…
I haven’t had chance to use yet -the USB cable not a good fit /hard to fit in phone and very hard to remove-had to use my Kindle cable
18 June 2024
Fake company.
Fake company.
Ordered a Sumup card reader, never turned up, I've sent two emails, no reply. Requested a refund, I don't think I'll see it.
This is a scam.
12 June 2024
Unprompted review
Avoid
They don’t reply to emails! Ordered a sum up card machine as I dropped mine and it stopped working! 1-3 days delivery is a joke I’m still waiting! They do not answer emails so I don’t know what’s happend to my order! Terrible customer service!
7 June 2024
Unprompted review
Save your time and go somewhere else
After two weeks with no correspondence and no delivery. I cancelled the order. Very quick to take the payment but they obviously do not have the stock.
The telephone number is never answered, and email is also a waist of time.
Pay the extra and go straight to Sumup.
21 February 2024
I canceled the item no communication at all and they said 2 or 3 working days going to 7 days nothing happening
Unless that's all.i can say
21 February 2024
Scam
Any review above one star must be a friend or member of this company.
No deliver as promised and no answer to emails. You have been warned!!!!!
28 February 2024
Unprompted review
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