Freedom24 by Freedom Finance Europe Reviews 1,277

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers had a great experience with this company. Customers are really happy with the platform, finding it user-friendly and easy to navigate, even for beginners. Many appreciate the integrated tools and educational resources, which make investing straightforward and accessible. The overall service is frequently described as excellent, with people highlighting the efficiency and smooth processes, especially for transactions like buying bonds. However, some people were dissatisfied with the payment process, experiencing delays and difficulties with transfers. While many reviewers praised the customer support for being quick, helpful, and professional, some found it to be slow, unhelpful, or providing generic responses. A few customers also noted that the website could be clunky or confusing at times, with some features being difficult to locate or understand.

What people talk about most

User experience

Users describe positive interactions with user experience, often highlighting the app's clean, simple, and... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers praise the support, highlighting agents... See more

Website

Customers had ambiguous experiences with the website. While many reviewers found the platform easy to use,... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise the fast,... See more

Payment

Reviewers mention negative feedback about payment. Many customers report significant issues with money... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It’s a bit hard to understand the data that is displayed in the portfolio tab. The cash table that shows how much cash you have in Eur and USD, how much you can invest and take out - i don't understan... See more

Company replied

Rated 4 out of 5 stars

Your portal is easy to use and information is displayed clearly. It is far easier to invest than any Italian bank that I use, so I rely more and more on Freedom24 also it is cheaper to compare with my... See more

Company replied

Rated 4 out of 5 stars

Very good platform and overall experience!!!The only thing I hope to be able to do in the future is to buy part of an etf!!!

Company replied

Rated 5 out of 5 stars

Nice EU broker with some unique features. Wide range of stocks, options and bonds in small lots. Low and transparent trading fees. Local office in Sofia and support in Bulgarian language is also an ad... See more

Company replied


Company details

  1. Investment company
  2. Finance broker
  3. Financial Institution
  4. Investment service
  5. Non-bank financial service
  6. Stock broker

About Freedom24 by Freedom Finance Europe

Written by the company

What is Freedom Finance Europe?

We are an international online stockbroker Freedom Finance Europe Ltd, known under the Freedom24 brand. We provide clients from the European Union with everything they need for successful investments — direct access to the world's largest stock exchanges, professional securities analytics, convenient trading applications and responsive customer support in your language.


European part of global business

Freedom Finance Europe is a subsidiary of the international investment group Freedom Holding Corp headquartered in Kazakhstan and USA. The holding's shares are traded on the Nasdaq stock exchange, and its activities are regulated by the US Securities and Exchange Commission (SEC).


Around the Globe

Official representative offices and agents of the company are located in Germany, Netherlands, Belgium, Austria, Italy, France, Spain, Greece, Poland, Bulgaria and Cyprus. We are trusted by hundreds of thousands of clients from EU countries and beyond, who make daily transactions with securities.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Clear and a lot of information and…

Clear and a lot of information and possibilities to invest you money.
I am using freedom 24 for appr. 6 months and can say it is a good platform to invest your money with.

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.
We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 3 out of 5 stars

Improvements needed

The portfolio chart does not seem to be accurate; it is not updated. Additionally, I would like to see my performance for each day or month, similar to how eToro does it. The portfolio's performance is not clear, and it takes too long to update. Also, the VUAA traded on the Frankfurt Stock Exchange is missing, which doesn't allow me to invest directly in euros.

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

We understand your frustration with the portfolio chart's accuracy and update frequency. We appreciate your feedback on the portfolio performance display and the need for more detailed breakdowns. We also acknowledge your concern about the missing VUAA trading option on the Frankfurt Stock Exchange. Your feedback will be shared with our product team to improve the user experience.

Best regards,
Freedom24 team

Rated 5 out of 5 stars

Great platform overall

Great platform overall. Quite a few options to choose from, lots of investing ideas and even an academy that you can learn on.

The only downside, although quite rear but I did experience one or 2 occasions that the platform was not accessible.

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.
We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 3 out of 5 stars

Too many fee

31 January 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for the review.

We strongly recommend you to leave us your feedback in the link below and help us become better:
https://freedom24.com/feedback

Best regards,
Freedom24 team

Rated 5 out of 5 stars

Trust

Fast, accurate info about investments. Moreover guidance and communication if needed through mail, within 4 hours 🙏. The experience creates me the feeling of trust. To anyone that reads my review...the trust I feel comes mainly through personal research about the company. What I am trying to say is do your own research. Freedom I think deserves your time and your investments!

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.
We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

Great for beginners

Great for beginners, platform provides trust and help for newcomers. Seems trustworthy enough. Some ads for opportunities but you can turn them off. A lot of options of various markets from around the world.

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.
We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

All good

All good, everifing ok

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.
We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

Easy menu Simple to navigate page You…

Easy menu Simple to navigate page You learn important news Smart stock buying suggestions Excellent customer service I wish I could buy more ETFs without being a professional.

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.
We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

Freedom24

Useful and responsible.

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.
We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

My experience so far is great I have a…

My experience so far is great I have a big variety of stocks and also support when I need it

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.
We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

Great experience

Great experience, and great support communication. I suggest you a super important thing that you should add. The Investor should be able to add another person to his account in case that something happens to him!

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.
We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

Iould like for better equivalence…

I would like for better equivalence when changing currencies. I would also like to be able to see how the value of the money invested or traded compared with the original currency that was put in, instead of only comparing dollars with dollars, so if the money originally put in was euros and changed to dollars it would be helpful to see if the dollars that grew also increased in value in comparison to the euro, or if the dollars value decreased in comparison to the original currency.
Otherwise excellent and consumer friendly app

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.
We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

Fast

Fast, low taxes, many invest ideas

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.
We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 4 out of 5 stars

Friendly user interface

Friendly user interface, good and responsive support. I would give 5 stars but some recent issues regarding the graphs for certain stocks made the experience a bit unpleasant and required me to use other apps to follow stock prices accurately

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.

We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 3 out of 5 stars

It’s everything alright but to much expensive fees

It’s everything alright, but for low budget investors it’s little expensive with this kind of fees

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for the review.

We strongly recommend you to leave us your feedback in the link below and help us become better:
https://freedom24.com/feedback

Best regards,
Freedom24 team

Rated 3 out of 5 stars

It must be possible to buy more shares…

It must be possible to buy more shares of companies from other countries, e.g. Japan.
When exchanging currency, if you have sufficient funds, there should be no maximum limit so that you have to exchange in several stages.

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for the review.

We strongly recommend you to leave us your feedback in the link below and help us become better:
https://freedom24.com/feedback

Best regards,
Freedom24 team

Rated 4 out of 5 stars

Problem with cash

I wil spek about the one thing that i dont understand and this is a problem that i see that i have 120USD cash and i cant buy an EFT that costs 116 USD .Is that my problem ?

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.
We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

Very easy-to-use platform

Very easy-to-use platform. Very safe to invest as far as I know.

8 September 2024
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.
We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

Good broker

I got a Margin Call for no reason. They said it was an 'algorithm error'. Other than this , never had any problem.

15 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.

We remain at your disposal for anything you might need.
Your Freedom24 team.

Rated 5 out of 5 stars

Trusted!!!

Most of savings are kept at Freedom, it makes much more yeld and sense to keep them there. The UI is really user friendly and the support is quick, accurate and friendly - one of the best in any industry!

18 January 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.

We remain at your disposal for anything you might need.
Your Freedom24 team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look