Freedom24 by Freedom Finance Europe Reviews 1,276

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers had a great experience with this company. Customers are really happy with the platform, finding it user-friendly and easy to navigate, even for beginners. Many appreciate the integrated tools and educational resources, which make investing straightforward and accessible. The overall service is frequently described as excellent, with people highlighting the efficiency and smooth processes, especially for transactions like buying bonds. However, some people were dissatisfied with the payment process, experiencing delays and difficulties with transfers. While many reviewers praised the customer support for being quick, helpful, and professional, some found it to be slow, unhelpful, or providing generic responses. A few customers also noted that the website could be clunky or confusing at times, with some features being difficult to locate or understand.

What people talk about most

User experience

Users describe positive interactions with user experience, often highlighting the app's clean, simple, and... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers praise the support, highlighting agents... See more

Website

Customers had ambiguous experiences with the website. While many reviewers found the platform easy to use,... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise the fast,... See more

Payment

Reviewers mention negative feedback about payment. Many customers report significant issues with money... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It’s a bit hard to understand the data that is displayed in the portfolio tab. The cash table that shows how much cash you have in Eur and USD, how much you can invest and take out - i don't understan... See more

Company replied

Rated 4 out of 5 stars

Your portal is easy to use and information is displayed clearly. It is far easier to invest than any Italian bank that I use, so I rely more and more on Freedom24 also it is cheaper to compare with my... See more

Company replied

Rated 4 out of 5 stars

Very good platform and overall experience!!!The only thing I hope to be able to do in the future is to buy part of an etf!!!

Company replied

Rated 5 out of 5 stars

Nice EU broker with some unique features. Wide range of stocks, options and bonds in small lots. Low and transparent trading fees. Local office in Sofia and support in Bulgarian language is also an ad... See more

Company replied


Company details

  1. Investment company
  2. Finance broker
  3. Financial Institution
  4. Investment service
  5. Non-bank financial service
  6. Stock broker

About Freedom24 by Freedom Finance Europe

Written by the company

What is Freedom Finance Europe?

We are an international online stockbroker Freedom Finance Europe Ltd, known under the Freedom24 brand. We provide clients from the European Union with everything they need for successful investments — direct access to the world's largest stock exchanges, professional securities analytics, convenient trading applications and responsive customer support in your language.


European part of global business

Freedom Finance Europe is a subsidiary of the international investment group Freedom Holding Corp headquartered in Kazakhstan and USA. The holding's shares are traded on the Nasdaq stock exchange, and its activities are regulated by the US Securities and Exchange Commission (SEC).


Around the Globe

Official representative offices and agents of the company are located in Germany, Netherlands, Belgium, Austria, Italy, France, Spain, Greece, Poland, Bulgaria and Cyprus. We are trusted by hundreds of thousands of clients from EU countries and beyond, who make daily transactions with securities.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
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Rated 4 out of 5 stars

safe platform!!!

very good and certainly a platform with direct AND telephone service.
the only objective thing I have to note in the negatives are the high fees both in withdrawals (7 euros is a lot to withdraw a small amount) and in the investment fee. if I may, I would advise that it be a percentage of a percent and not a fixed one.

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.

We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

Understandable platform

Understandable platform, normal interest rates, you can get interest on uninvested funds

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.
We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

…The best investment platform in Greece in my opinion and if it changes its fees a little towards being cheaper, especially cash withdrawals and maybe a card to make direct deposits it would be perfec

This particular company helped me a lot in entering the world of investments as a beginner, also in general it has an easy user interface, also very important for me it has immediate response and a Greek support call center

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.

We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 3 out of 5 stars

Just an opinion

I don't like the fees for each transaction, we are not rich to invest in big volumes, come on be serious, you are losing customers.
Sometimes the charts do not display the correct prices or spikes are observed, please, it is not that hard to fix.
I like that I feel that my money is secured in the platform, that the support is responsive and that there are many choices to invest in, like greek stocks.
You promised a card for the D account, implement it.

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you for taking the time to share your feedback. We understand your concerns about the transaction fees and appreciate your feedback on the chart accuracy. We are always working to improve our platform and take your suggestions seriously. We are committed to providing a secure and reliable platform for our users and appreciate your positive feedback on the security of your funds and the responsiveness of our support team. We also appreciate your feedback on the D account card and will continue to explore ways to enhance our offerings.

Best regards,
Freedom24 team

Rated 5 out of 5 stars

Great broker

Great broker! It offers a lot of shares and products that make your life easier when making investing decisions. It gives you a super plus to have a savings account with a very good interest so I am really satisfied with them.

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.
We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

Very good platform,easy to learn and…

Very good platform,easy to learn and also user friendly

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.
We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 1 out of 5 stars

I haven't had access to my account for…

I haven't had access to my account for two months. It shows me a message that there was no error with the code. As I change it, it keeps showing me the same message. I have contacted via instagram and email but I have no update

12 December 2024
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

We understand your frustration with the account access issue. We apologize for the inconvenience and the lack of response from our customer service channels. We are committed to resolving this matter as quickly as possible. We are working to improve our communication channels and ensure a timely response to all inquiries.

We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 4 out of 5 stars

Enter the world of investing with Freedom24. The support is very helpful and fast.

I am very satisfied with Feedom 24. The only thing is that if there is an error or problem, customers should also report it. When I entered the portfolio on the weekend of 16.02.2025, my account had a negative balance and the shares were gone. Such situations can end badly if you are in poor health.
Please report if there are any problems.
I really appreciate the support!! Thank you very much for your help. The support is fast and practical!
I really hope to invest on your platform for many more years!

19 November 2024
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.
We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

Nice and easy functional site

Nice and easy functional site
Very good supporting team

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.

We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

The best platform !!

The best platform !!

15 June 2024
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.

We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

Excellent

Very nice and easy app from a trusted finance broker

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.

We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 1 out of 5 stars

You can transfer in several currencies…

You can transfer in several currencies but you can pay out only in EUR, which can make you loose a lot of money.

Reply to reply - the support was a drama, they couldn't provide any solution for paying out money in USD.

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Please be informed that you can also change your base currency in USD (to pay the fees etc)

All terms of cooperation with us are freely available on our website. We will also be happy to advise you in more detail, for this, call or write us a ticket.

We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

Freedom24 is easy to use and navigate

Freedom24 is easy to use and navigate, offering access to ETFs, stocks, IPOs, and more. The D-account is a great feature, paying interest daily. Plus, the platform is safe and regulated by the EU, providing extra peace of mind. Overall, a solid choice for investing

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.

We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

Easy and friendly app.

Easy and friendly app.. fast and accurate support.. so much capabilities..

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.
We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 2 out of 5 stars

Many things anoying

Many things annoying - technical problems off the app, support do not came back with the answer they promised, still can’t buy some european ETF and ETP, while support says some technical problems, nobody knows how long it will last. And at the end, it’s very expensive platform. If I knew all above, I didn’t choose F24 platform.

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you for sharing your feedback. We are sorry to hear that your experience with our platform has not met your expectations.
We understand how frustrating technical issues can be, and we sincerely apologize for any inconvenience caused. Our team is actively working on resolving any ongoing technical difficulties, including the availability of certain European ETFs and ETPs. Please note, that ETF trading availability highly depends on legal regulation. While we strive to provide timely resolutions, some cases may require more time due to regulatory or operational complexities.
Regarding your concerns about pricing, we aim to offer competitive rates while ensuring access to a wide range of investment opportunities and professional support.
Your feedback is valuable to us, and we appreciate the opportunity to assist you.

Your Freedom24 team.

Rated 4 out of 5 stars

Trustworthy

Trustworthy, good for making options and for buying stocks.

The browser version on pc, is a lot better for trading, than the app. But thats the only downside :)

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.

We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 4 out of 5 stars

The App is very easy and good

The App is very easy and good. But, I think I need more details about the stocks such as more latest news. Also, many times there are news for some stocks from the freedom team such as articles and analysis but at the same time not exist any reference for that in the menu details stock. I think it’s a good idea you add this info there. Also, a good idea is less fees. And a good cooperation with a bank in order less fee money transfer.
Also, it is very important every account to connect with a card in the future.

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.

We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

Great and trustworthy service

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.
We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

I am a beginner in investments and the…

I am a beginner in investments and the freedom24 platform is quite accessible to people like me. Also in Greece it is very well advertised, especially by youtubers who advertise the stability and solvency of the platform as well as its reliability! I highly recommend it!

3 January 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.

We remain at your disposal for anything you might need.
Your Freedom24 team.

Rated 5 out of 5 stars

Clear and a lot of information and…

Clear and a lot of information and possibilities to invest you money.
I am using freedom 24 for appr. 6 months and can say it is a good platform to invest your money with.

18 February 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.
We remain at your disposal for anything you might need.

Your Freedom24 team.

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