Freedom Destinations Reviews 

2,471
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 577 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful and knowledgeable, guiding them through the entire process with patience and professionalism. Many people highlight the seamless booking experience, noting that consultants listened attentively to their specific needs and crafted tailored holiday packages within budget. The service provided is often described as excellent, making complex travel arrangements easy and ensuring a stress-free planning process from initial contact to confirmation. However, some customers noted occasional communication issues, including difficulties with returned calls, missed communication during staff leave, and not being proactively informed about flight changes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Holidays

Consumers find holidays to be positive, with many reviewers expressing excitement and satisfaction with their... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness and efficiency of the... See more

Booking process

Customers had positive experiences with the booking process, finding it straightforward and seamless, even... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and knowledge of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

CHARLIE…. He was really helpful I’ve never book a holiday before, my daughter always does it but he was very patient and explained everything simply im (78). We kept missing each other on returned cal... See more

Company replied

Rated 5 out of 5 stars

Amazing experience from first contact. Nothing too much trouble, I was booking on behalf of 3 couples so a few amendments were made. I never felt rushed or pressured in to making any decisions. Vi... See more

Company replied

Rated 5 out of 5 stars

staff listened to what we wanted for our holiday and they met our every request and gave us even more ideas and better solutions for our needs. The result is we have an absolute dream holiday booked a... See more

Company replied

Rated 5 out of 5 stars

This is not the first time i have used Freedom Destinations to book holidays. They are experts on where you want to go and what there is of interest to see. Mostly they are exceptional on how to mak... See more

Company replied


Company details

  1. #22 of 143 best companies in Tour operator
  2. #36 of 199 best companies in Travel agent

Written by the company

Freedom Destinations is one of the UK's largest independent travel companies, with over 25 years of experience creating tailor made long haul holidays to destinations including Australia, New Zealand, Africa, Asia, the USA and Canada. Throughout the planning process, you will have have a dedicated Travel Consultant, and each of our consultants have first-hand experience of the destinations they sell. Your Freedom Destinations holiday is fully ABTA and ATOL protected. Our ATOL number is 6299 and our ABTA number is W5359.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(2,471)

553 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trip to New Zealand

Trip to New Zealand. We contacted Freedom Destinations to discuss a trip to New Zealand, we spoke to Amber who listened to our ideas for the trip, she was able to put together an itinerary that worked for us and within two days we had a confirmed booking. We now have to wait until February 2027 for the trip. Amber met every deadline and promise she made when organising this trip.

16 June 2026
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Reply from Freedom Destinations

Thank you for your kind comments. It is nice to hear Amber looked after you so well. Thank you for trusting us with your holiday.

Rated 5 out of 5 stars

Quick call back - excellent service

Quick call back, responded to queries and updated itinerary x3 times very quickly. Very impressed and decent price too.

19 June 2026
Unprompted review
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Reply from Freedom Destinations

Hi Samantha, thank you for your review. This is great to hear!

Rated 5 out of 5 stars

Freedom Destinations and the tour Tastes and Sounds of the South were excellent

My contact at Freedom Destinations was Vicki a North America Specialist. She was very helpful and sorted my flights plus the Tastes and Sounds of the South Tour. Nothing was too much trouble for her including adding on an extra day before and after the tour to make it more relaxing. The tour itself run by Trafalgar Tours was excellent. Our tour organiser Ann was a nice person and very organised. Derrick our coach driver was excellent too. I would recommend the tour because there is so much to see in Nashville, Memphis, Gracelands and New Orleans and you don't want to miss anything. All the hotels were good but the Gaylord Resort and Conference Centre was excellent.

5 May 2026
Unprompted review
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Reply from Freedom Destinations

Hi Ann, thank you for your review. It sounds as though you had a lovely trip and I hope you have returned with lots of memories. I will pass your kind comments along to Vicki. Thank you for travelling with us.

Rated 5 out of 5 stars

Excellent service from James

Excellent service from James - he has been very efficient and answered all our questions and has found us an amazing trip.

20 June 2026
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Reply from Freedom Destinations

Hi Debbi, thank you for your comments. This is lovely to hear.

Rated 5 out of 5 stars

Absolutely amazing customer service…

Absolutely amazing customer service from James Bird today, great customer service, great knowledge in our destination, he has exceptional customer service skills and provided us with our dream holiday, thankyou James for making this possible and so seamless, I will most definitely be recommending

20 June 2026
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Reply from Freedom Destinations

Hi Andy, thank you for your review. It is lovely to hear James has looked after you so well, I will be sure to pass your comments along as I know he will appreciate them.

Rated 5 out of 5 stars

First time booking

It is the first time we've booked with Freedom Destinations and it certainly won't be the last. They've been so amazing and helpful with our dream trip. The staff are so enthusiastic, you would think they were going with you! Can highly recommend.

19 June 2026
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Reply from Freedom Destinations

Hi Linda, thank you for your lovely feedback. I am glad to hear we have been able to plan your dream holiday. Thank you for trusting us with your trip.

Rated 5 out of 5 stars

JADIE

JADIE, was as always outstanding during our many discussions to finally arrive at a a satisfactory package regarding flights,hotels,dates,and value for money.

19 June 2026
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Reply from Freedom Destinations

Hi Trevor, thank you for your review. It is great to hear that Jadie, one of our Australia and New Zealand specialists, has looked after you so well.

Rated 5 out of 5 stars

Knowledgible and responsive

Knowledgible and responsive, together we planned the trip and left excited and impatient for the start. Excellent service!

19 June 2026
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Reply from Freedom Destinations

Thank you for your kind comments, this is great to hear!

Rated 5 out of 5 stars

Just booked my trip for next year

Just booked my trip for next year , Caroline was very helpful with sorting everything for me , I just told her what i wanted and she did everything for me , took all the stress away from me ..
Thankyou Caroline

17 June 2026
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Reply from Freedom Destinations

Thank you for your review. It is nice to hear Caroline has looked after you so well. Thank you for travelling with us.

Rated 5 out of 5 stars

Great experience using Freedom Destinations

I had a great experience using Freedom Destinations for the first time. They were very knowledgable and helpful and easy to contact.

17 June 2026
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Reply from Freedom Destinations

Hi Roger, thank you for your kind comments.

Rated 1 out of 5 stars

look else where

look else where, my advice

9 June 2026
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Reply from Freedom Destinations

Hi Geoff, we are sorry to hear your experience did not meet your expectations.

Rated 5 out of 5 stars

Excellent service

Excellent service, really helpful suggestions. James wasn’t pushy at all, phoned back when he said he would

16 June 2026
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Reply from Freedom Destinations

Hi Sally, thank you for your review. It is great to hear James has been helpful when planning your holiday.

Rated 3 out of 5 stars

Took deposit before checking on flights…

Took deposit before checking on flights then come back with a £1450 pp increase. Advised not acceptable and wouldn’t confirm we could have deposit back without speaking to manager . Advised that not acceptable . Moly did come back with an acceptable outcome which we have gone with. Very slow getting itinerary out

16 June 2026
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Reply from Freedom Destinations

Thank you for your review. I am sorry to hear of the issues occurred with your flights however I am glad we were able to provide a suitable outcome for you. Thank you for trusting us with your holiday.

Rated 5 out of 5 stars

Thanks Maritha

Great and easy booking and very helpful and a big thank you to Maritha she is so lovely and nolegdble 😀

16 June 2026
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Reply from Freedom Destinations

Hi Rob, thank you for your kind comments. I will be sure to pass your review on to Maritha as I know she will appreciate your feedback.

Rated 5 out of 5 stars

My contact at Freedom Destinations was…Amber

My contact at Freedom Destinations was Amber. She was honest, patient and extremely knowledgeable. I have complete faith in her advise. The whole process was made easy and all questions or concerns were answered. I could not have planned a fantastic trip to New Zealand without her.

15 June 2026
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Reply from Freedom Destinations

Hi Linda, thank you for your lovely review. I will pass your kind comments along to Amber as I know she will appreciate them. Thank you for travelling with us.

Rated 5 out of 5 stars

Efficient

Efficient, friendly and go the extra mile.

15 June 2026
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Reply from Freedom Destinations

Hi Mary, thank you for your kind comments.

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