I had a message of "Sorry, cannot tune" for some key channels received via my aerial. The online chat gave me an answer to the problem that it was down to weather, high pressure! Never had this befo... See more
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Review summary
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Reviews shaping this summary
A bit of a mixed bag. Very good and fast TV guide linking to channel changes. Way better than Sky stream puck, which continually freezes and crashes. Fewer HD channels though and picture quality is no... See more
Company replied
Morning. It’s not your fault but try and put yourself in an old person’s shoes. All the jargon is hard to understand and follow, in fact I couldn’t follow it and having no one to help was just about t... See more
Company replied
I've been watching Freely for some 4 months now via a Manhattan Aero and 512 mbps broadband. The picture and sound quality is excellent with very few glitches, however the content is nothing but repea... See more
Company replied
Company details
- #20 of 20 best companies in Media company
Written by the company
The newest way to stream live and on demand TV, all in one place, for free. Find out more at Freely.co.uk
Contact info
United Kingdom
- freely.co.uk
3.2
Average
777 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Agents are unhelpful
Agents are unhelpful when things go wrong. Automatically blame the customers set up even when it’s caused by them or an app provider such as itv x
6 May 2026
Reply from Freely
Thanks for taking the time to share your feedback.
We appreciate you sharing your experience and understand your concerns. When issues are reported, our team works through a range of checks to help narrow down where the problem may be occurring, as this can vary depending on the service, device setup, or individual app involved.
We always aim to provide helpful and clear support throughout this process, and we’ve noted your comments.
If you’d like us to take another look at this with you, we would welcome the opportunity to do so. You can contact us here: https://www.freely.co.uk/help/faqs/contact-us and ask for the Reviews Team. We can take a look into this for you and offer further assistance.
Thanks again for your feedback.
Rapid helpful advice
5 May 2026
Reply from Freely
Thanks for taking the time to leave a 5-star review!
We enjoy supporting viewers, and so we're always ready to dive in and help as quickly and efficiently as possible. We're very happy to hear that you found our advice helpful and you received it quickly 🙂
Also F.Y.I All internet channels are available in HD, so once everything’s set up, you can enjoy a clear and consistent picture.
If anything else comes up, you can reach us here: https://www.freely.co.uk/help/faqs/contact-us
Thanks again for your kind feedback 🙂
Worthwhile Contact
Contacted the help centre re an error message and not being able to access channels via the guide. I received very useful and helpful advice which solved the problem.
5 May 2026
Reply from Freely
Thank you for the 5-star review!
It’s so nice to hear the advice you received helped resolve the issue and get everything working again. Providing clear and useful support is something we really focus on here at Freely.
You can also restart programmes directly from the TV guide, which can be really useful when life get's in the way and makes you miss your favourite show.
If you need any assistance in the future, please don't hesitate to reach out again!
Thanks again for the 5 stars!
Reply from Freely
Hi there,
Thanks for taking the time to share your thoughts along with a 4-star review.
We aim to give everyone who contacts us a quick and efficient response, so it's really nice to see this reflected in your review.
With channels available over the internet, Freely keeps things simple without the need for an aerial or a subscription.
If anything else comes up, you're always welcome to get back in touch!
Thanks again for your feedback 🙂
Did get the help I needed
Did get the help I needed, passed to the supplier so query wasn't solved
1 May 2026
Reply from Freely
Thank you for taking the time to share your feedback. We’re glad to hear you were able to get the help you needed initially. We understand it can be frustrating when an issue has to be passed to the supplier and isn’t resolved straight away. While some matters do need to be handled directly by the manufacturer, we aim to make that process as clear and smooth as possible. If we can help you any further please do get back in touch https://www.freely.co.uk/help
Reply from Freely
Thank you for your lovely feedback! We’re really pleased to hear that getting support was quick and easy, and that you found the service superb. We truly appreciate you taking the time to share your experience.
Great Experience
Angel was very knowledgable and very understanding and very politely explained how and why issues had occurred. No one has explained this before and I learned that my understanding and knowledge was flawed. While the problems have not entirely been resolved at least I know why and what to expect
1 May 2026
Reply from Freely
Thank you so much for sharing this detailed feedback. We’re really pleased to hear that Angel was knowledgeable, understanding, and took the time to clearly explain both how and why the issues occurred. It’s great to know that the explanation helped clarify things and improve your understanding, even if everything hasn’t been fully resolved yet. Setting clear expectations and helping customers feel informed is incredibly important to us, so your comments mean a lot. We really appreciate you taking the time to leave this review.
My experience was very good the person…
My experience was very good the person I spoke to was very helpful and felt with my problem quickly he gave clear instructions
1 May 2026
Reply from Freely
Thank you so much for your kind feedback! We’re really pleased to hear that you had a very good experience and that the advisor was able to resolve your issue quickly. Providing clear instructions and helpful support is exactly what we aim for, so it’s great to know this came across. We really appreciate you taking the time to leave a review.
Waste of money.
Your tv just dont work tried to contact you five times does matter ive taken it to local tip.
29 April 2026
Reply from Freely
Thanks for taking the time to share your feedback.
We understand things didn’t work as expected in your case, and we’d like to better understand what happened. We would welcome the opportunity to take another look and help get things working as they should.
If you’re open to it, please get in touch via our contact page here: https://www.freely.co.uk/help/faqs/contact-us and ask for the Reviews Team. We can take a look at what's been tried so far, and offer additional support.
Thanks again for your feedback 🙂
Fast professional brilliant service…
Fast professional brilliant service given with problem sorted
30 April 2026
Unprompted review
Reply from Freely
Thank you very much for leaving us a 5-star review 🙂
It's lovely to hear that everything was sorted quickly and that the support left a good impression. That's something we strive to provide in every interaction, and we're very happy to hear this was reflected in your experience with us.
If you need anything else at any point, you can give us a call or drop us a message via: https://www.freely.co.uk/help/faqs/contact-us
Thanks again for your kind words 🙂
Explained everything I was asking so…
Explained everything I was asking so that I could understand. Very patient.
28 April 2026
Reply from Freely
Thank you for the 5-star review, it's much appreciated!
We’re thrilled to hear that you had a pleasant experience with us, and that everything was explained clearly. We always make this a high priority in the way we support viewers.
With the option to restart programmes directly from the TV guide, Freely also makes it easier than ever to pick and choose what you want to watch, and when you want to watch it!
If you ever need anything further, you’re always welcome to get back in touch. Thanks again for your kind feedback 🙂
Allways had trouble since i got my tv…
Allways had trouble since i got my tv with freely, channels buffering or no connection at all,contacted them but a waste of time absolutely no help at all kept asking the same questions over and over again telling me to try all the things I had already tried,I would never buy another TV with freely.
30 April 2026
Reply from Freely
Thanks for taking the time to share your feedback.
We appreciate you outlining what’s been happening and the steps you’ve already tried. We understand it’s not ideal when issues continue after you’ve already worked through troubleshooting.
When things like buffering or channels not loading come up, they’re often linked to connection or setup factors, which is why some checks may be revisited to help narrow things down. You may also find this guide useful, which covers some of the more common causes and fixes: https://www.freely.co.uk/help/faqs/buffering-pixelation-issues
If you’d like us to take another look at this, we would welcome the opportunity. You can contact us here: https://www.freely.co.uk/help/faqs/contact-us and ask for The Reviews Team. The Reviews Team can take a look at what's already been tried and offer additional support.
Freely not working.
I have had major issues with the freely service on the new tv I purchased last year. I have been passed around and it's been very frustrating .Hopefully it has now been resolved.
27 April 2026
Reply from Freely
We’re sorry to hear your experience hasn’t been as straightforward as we would have liked, and we appreciate you sharing this with us.
We’re glad to hear things now seem to be resolved, and we hope everything continues running smoothly from here. With internet channels available in HD, Freely is designed to provide a clear and enjoyable viewing experience, with no subscriptions!
If anything further comes up, please feel free to contact us here: https://www.freely.co.uk/help/faqs/contact-us
Thanks again for your feedback :)
Whilst the agent was polite and…
Whilst the agent was polite and friendly, the Freely app is not fit for purpose. Worse than Freeview, in respect of the programme guide facility. Cannot select a forthcoming programme to either remind you it is starting to automatically change channel to that programme when it starts
30 April 2026
Reply from Freely
Thank you for leaving us a 4-star review, and for explaining your experience.
We’re pleased to hear the support you received was polite and friendly, and we appreciate you sharing your thoughts on the TV guide as we continue to develop and improve the experience.
If you ever do miss the start of a programme, Freely gives you the ability to restart it directly from the guide (as long as the channel is delivered via the internet).
If anything else comes up, please get back in touch via: https://www.freely.co.uk/help/faqs/contact-us
Thanks again for your feedback 🙂
Prompt helpful polite and knowledgeable…
Prompt helpful polite and knowledgeable response.
29 April 2026
Reply from Freely
Thank you so much for the kind words!
It’s great to know that you had a positive experience with the support provided. Delivering clear and reliable help is something we really focus on.
Also, just a heads up, if you ever miss the beginning of a show, you can restart it directly from the TV guide, which can be really handy.
If you ever need anything further, you’re always welcome to get back in touch. Thanks again for your kind feedback. 🙂
The Chatbot is rubbish
The Chatbot is rubbish just kept asking the same question over and over no help at all.....please get rid of it
The young lady that I actually "spoke" to was a great help at least she understood where I'd gone wrong and put me on the correct path
28 April 2026
Reply from Freely
Thanks for taking the time to leave a 4-star review.
We’re delighted to hear that the support you received helped to get things back on track and pointed you in the right direction.
We also appreciate your comments about the chatbot, as we continue to improve how it supports viewers before connecting through to a member of the team. There's also a phone number on our contact page if you'd prefer to call and speak to a person straight away. You can find this here: https://www.freely.co.uk/help/faqs/contact-us
With the option to restart programmes directly from the TV guide, Freely gives you a bit more flexibility in how you watch.
If anything else comes up, you’re always welcome to get back in touch. Thanks again for your feedback 🙂
Reply from Freely
Thank you very much for the 5-star review!
It's always so nice to read reviews like this! And we're very happy to hear that you had a good experience with us.
With internet channels available in HD, Freely helps provide a clear and enjoyable viewing experience once everything is up and running.
If you ever need anything further, you’re always welcome to get back in touch. Thanks again for your kind feedback 🙂
Extremely helpful and efficient
Extremely helpful and efficient, I don’t know how but cured all my tv reception errors. At 80years of age I’m not technical at all, but the lads got me up and running. So well done freely
27 April 2026
Reply from Freely
Thank you for the 5-star review!
It’s great to hear everything is now working properly and that the team was able to get you up and running. Taking the time to guide viewers through things step by step is something we really value.
With the option to restart programmes directly from the TV guide, it also makes it easier to catch anything you might have missed along the way.
If you ever need anything further, you’re always welcome to get back in touch. Thanks again for your kind words 🙂
Seems to be lacking in channels
Seems to be lacking in channels, tech, but not in error codes?
I use as a no aerial option and specifically purchased a Freely play TV. Frankly it's a pain and I'm constantly deleting the app, rebooting the router and this solves the issue of not getting it , 4,5 and the associated channels.... Until it doesn't! I will plumb an aerial in future and stick with Freeview.
27 April 2026
Reply from Freely
Thanks for taking the time to share your feedback.
We appreciate you outlining what you’ve been experiencing. Where channels are being accessed without an aerial, things like connection stability and device setup can play a part in how consistently they’re delivered.
It’s good to hear that restarting has helped at times, and we’d be keen to help you get things working more reliably without needing to repeat those steps.
We would welcome the opportunity to look into this further with you, you can reach us here: https://www.freely.co.uk/help/faqs/contact-us and ask for The Reviews Team. We can review what's already been tried, and offer further support 🙂
Thanks again for sharing your experience.
Reply from Freely
Thank you for the 5-star review!
It’s great to hear the issue was resolved quickly through the online chat and that the guidance helped get everything back on track.
With channels streamed over WiFi, Freely makes it easy to watch live TV without needing an aerial.
If you ever need any help in the future, you’re always welcome to get back in touch. Thanks again for your kind feedback 🙂
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