Freemake Reviews 1,761

Most business does not hire people who cares enough to service its patrons, it is evidence that you do, i was amazed at the result i got when i reach out to customer service for help, not only did i got help in a timely manner, you were knowledgeable enough about your software to satisfied my needs, a little company of disipline workforce, thanks for the service.
Kenvil G Atkins

Often I view a video which I want to share with my friends and business associates. To do this I download the video with ease using Freemake's Video Downloader. All I need to do is highlight and copy the video's URL (internet address) and then paste it on the Freemake Video Downloader page. It works quickly, easily, and within minutes you have a excellent video file to convert to the format of your choice using Freemake Video Converter.

I highly recommended Freemake Video Downloader to all age and computer skill groups. It is very user-friendly and will give very satisfying video download results

Just 👌 perfect

I was confused about the one week trial and wasn't aware that I had to notify them if I didn't want to purchase it. They show about billing but I was under the impression that I would have to order full cost if I wanted the gold version at $64.06. They basically told me that I owned it and cannot get a refund. I even mentioned that I would take a restocking charge of the software cost if that would work. They refused any refund and didn't offer any help. Be careful if you try any of their products because if you make an honest mistake you have lost your money. I will not order any of their software in the future and I am very dissapointed in their response to try and give me a pensioner 79 years old a break ! Lessoned learned because I can't even cancel a purchase ! I would like to add that my issue was resolved by freemake and I am very satisfied with their response to my issue. I have received a full refund on my purchase even the trial payment. This proves that they are a truly reputable company. Thank you Freemont !

I've been using freemake since 2021 and have made many DVDs from it and downloaded many YouTube videos. The other features I only use sporadically. The only problems I have had is them keeping their program up to date to handle new issues. Also my key went out of date at some point and they had to reactivate it. Other than that it's definitely worth the money that you would spend to purchase it. I would recommend it highly.

Ilove Freemake. Its easy to use and I can now enjoy Utube music any time I want it simply by downloading and having it kept on my computer for the future. When I had a problem installing it on my computer the team was there for me from the get go. They made sure I was fully satisfied. Thank you Freemake.

It is a really great service, thank you !

then as use your programm its great!

It wasn't clear to me that there was an automatic charge made by the company at the conclusion of a trial period. The company blew off my request for a refund. By the way the Invoice states the charge is for a "Lifetime" license. Which is billed EVERY THREE YEARS according to the next line on the invoice. Already cancelled future payments within PayPal. Proceed at your own risk.

I purchased a LIFETIME MEGAPACK. It quit working. I contacted Customer Service. This is their response:

Hello,
We have released new paid version 5.0. The old versions and key won't work.

We understand your frustration but would like to stress once again that we’ve done huge intensive work to provide and guarantee future stable support for YouTube videos download and conversion. That was tough and we spent lots of money and time to develop new Freemake 2025 version. Therefore, we made this update paid. We hope for your understanding and would really appreciate if you reward us for our efforts.

Here is the link to buy Freemake 2025 with maximum discount of 90% for you.
Kind regards,
Freemake Team

Here is a portion of the link material:
Freemake 2025 Lifetime with 90% Discount
Total: $59.95 $9.95
Total: $59.95 $9.95
Includes Tax $0.00

First of all $9.95 is not a 90% discount of $59.95 ($5.99 would be). Secondly, LIFETIME means support to keep the software working.

Note that FreeMake stated in their response of my LIFETIME purchase "The old versions and key won't work." . This practice is unscrupulous and deceiving!! There are MANY reviews that address this problem. Someone should start a Class Action Lawsuit (if they haven't already)!

Been using it for many years, works nicely. Also, great customer support experience, very fast and efficient

I had a request for my activation key, and I received it the next day.
Great service!

Thank you.

The program quality

I was having problems with my registered version of FreeMake. I reinstalled it on my PC. The helpdesk resolved it within a day. It's ideal for combining video files and separate subtitles (SRT files). Fantastic!

very slow download after 50% . Not worth the price.

After trying many downloaders I found Freemake to be the very best fast and easy to use .
The after sales service is the also superb a very quick responce to any query.
Highly recommended

The software from this is reliable and easy to use. I have been using the software for many years without any issues.
The support from the company team I would rate extremely good.

I have been using freemake programs (video converter and downloader) for years. They are easy to use and work great.