Freeman JonesReviews 

632
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and supportive, making them feel at ease throughout the process. Many highlight the excellent customer service, noting that employees are kind, understanding, and take the time to explain everything clearly without judgment. The overall service is described as efficient, stress-free, and highly effective in resolving financial difficulties, providing much-needed relief and guidance. However, some people mentioned difficulties with contacting the company, experiencing long wait times on the phone and slow email responses, which caused frustration and anxiety. A few other people also felt that the online expenditure form was not user-friendly or that its functionality was not adequately explained by employees.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the excellent support... See more

Service

Customers had positive experiences with service, often expressing gratitude for the support and guidance... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the process was made easy and... See more

Customer communications

Consumers find contact to be ambiguous, with some reviewers reporting positive experiences with communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can't recommend Freeman Jones highly enough. I was incredibly stressed about my financial situation, but from my first phone call, they put me at ease. The advisors, Sam and Matthew, who I spoke wit... See more

Rated 5 out of 5 stars

Everyone was supportive and made me feel very relaxed when speaking on the phone for many of hours, they were all very professional with the way they went around their business. It was a very l... See more

Rated 5 out of 5 stars

I can’t thank Freeman Jones enough for helping me get my finances back on track through an IVA. From the very beginning, the staff have been so friendly, supportive, and professional. They took the... See more

Rated 5 out of 5 stars

came off the phone with Adam and Sam who are both absolutely wonderful and a credit to this company. Empathetic, no judgements, they listened and explained everything to me in laymen’s terms but witho... See more


Company details

  1. Debt relief service
  2. Credit Counselling Service
  3. Insolvency service

Written by the company

Freeman Jones is a firm of insolvency practitioners specialising in Individual Voluntary Arrangements (IVAs).


Contact info

4.9

Excellent

TrustScore 5 out of 5

632 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(632)

200 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The team was very supportive on what…

The team was very supportive on what I'm going fruw and my disabilitys which they was very patient and I like to thank you for that, Staff are friendly and supportive, I'm so happy I got my IVA with you, best services I've had, I can relax now and let them tack over my problems, Thank you money wellness ☆☆☆☆☆ well recommended no messing around straight on the job,

13 March 2026
Unprompted review
Rated 5 out of 5 stars

The service I received was first class

The service I received was first class. Everyone I spoke to was polite, very knowledgeable and understanding of my situation. They answered all my questions and kept me up to date with everything. I couldn’t have asked for more.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

I was in a very stressful and anxious…

I was in a very stressful and anxious situation and the staff at Freeman Jones couldn't have been more helpful. They were so kind and sympathetic to my situation. The service they have provided was excellent and solved my problem which I thought at one point would be impossible to solve.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Staff were caring,polite and looked…

Staff were caring,polite and looked after my wellbeing. Mathew and I think it was Craig were kind and caring.,They never made me feel like it was my fault for being in debt.They are a credit to your company, I don't know if you reward your staff but I would like to nominate them.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

So very helpful

Explained everything to me easily. Made me feel like a person who’s had trouble and they wanted to help me, nothing was too much trouble for them. Especially want to mention Matthew he’s was empathetic and has a lot of patience with me. Thank you so much

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Professional service by Freeman Jones

Professional service by Freeman Jones, I was kept on the loop the whole time, things were explained in great detail & I feel confident I am in the right hands. I can't thank Rebecca & the team for helping me thru this process which was initially daunting but was quickly reassured.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Can’t thank them enough made everything…

Can’t thank them enough made everything so easy for me and were very professional all the way through helping me process was great from start to finish and I would definitely recommend using them as I was made to feel important and everything was explained to me in detail

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent kind compassionate staff

From the moment of my first contact I was reassured, staff were kind and very knowledgeable, I felt that everything was explained ensuring I fully understood. I can’t thank the staff enough for helping me through my difficult time with kindness and compassion from the beginning of December to Iva completion 05/02/2026

5 February 2026
Unprompted review

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