Freeman JonesReviews 

632
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and supportive, making them feel at ease throughout the process. Many highlight the excellent customer service, noting that employees are kind, understanding, and take the time to explain everything clearly without judgment. The overall service is described as efficient, stress-free, and highly effective in resolving financial difficulties, providing much-needed relief and guidance. However, some people mentioned difficulties with contacting the company, experiencing long wait times on the phone and slow email responses, which caused frustration and anxiety. A few other people also felt that the online expenditure form was not user-friendly or that its functionality was not adequately explained by employees.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the excellent support... See more

Service

Customers had positive experiences with service, often expressing gratitude for the support and guidance... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the process was made easy and... See more

Customer communications

Consumers find contact to be ambiguous, with some reviewers reporting positive experiences with communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can't recommend Freeman Jones highly enough. I was incredibly stressed about my financial situation, but from my first phone call, they put me at ease. The advisors, Sam and Matthew, who I spoke wit... See more

Rated 5 out of 5 stars

Everyone was supportive and made me feel very relaxed when speaking on the phone for many of hours, they were all very professional with the way they went around their business. It was a very l... See more

Rated 5 out of 5 stars

I can’t thank Freeman Jones enough for helping me get my finances back on track through an IVA. From the very beginning, the staff have been so friendly, supportive, and professional. They took the... See more

Rated 5 out of 5 stars

came off the phone with Adam and Sam who are both absolutely wonderful and a credit to this company. Empathetic, no judgements, they listened and explained everything to me in laymen’s terms but witho... See more


Company details

  1. Debt relief service
  2. Credit Counselling Service
  3. Insolvency service

Written by the company

Freeman Jones is a firm of insolvency practitioners specialising in Individual Voluntary Arrangements (IVAs).


Contact info

4.9

Excellent

TrustScore 5 out of 5

632 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(632)

200 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you

Thank you for your email and for all your help throughout this process. I really appreciate how clearly everything has been explained and the support you’ve given me—it’s made things much easier to understand.

Your guidance and communication have been very helpful, and I’m grateful for the assistance.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Everyone was so helpful, and all done on WhatsApp, which made it so much easier for me. Everything was explained very clearly in a way I could understand. I would recommend to anyone that is experiencing difficulties, and worried about being judged. You have no worries here. I feel so much better now, I woke up this morning without thinking oh god, what's going to happen today. Thanks everyone

8 April 2026
Unprompted review
Rated 5 out of 5 stars

The staff that dealt with our joint IVA…

The staff that dealt with our joint IVA were helpful, reassurring and non judgemental through out. For the time of the first phone call to the moment IVA was accepted we felt we was heard and minds put at ease. Majority of calls was dealt by Matthew and he was very helpful start to finish. Feel like the weight of the world has been lifted off my shoulders thank you so much..would highly recommend. Do not suffer

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Non judgmental and supportive !

Friendly, non judgemental, understanding professionals who strive to provide a service that has changed my life in becoming debt free. Outstanding communication and support throughout the process. Highly recommend !

31 March 2026
Unprompted review
Rated 5 out of 5 stars

From the start everything was explained

From the start everything was explained clearly, which made the whole process feel easy and much less stressful than I expected.

The customer service was excellent, the team were friendly, supportive, and always quick to respond to any questions I had. Nothing ever felt like too much trouble for them.

Overall, the process was quick, hassle free, and handled very professionally. They made me feel comfortable, reassured, and confident every step of the way. I’m really grateful for the support and would definitely recommend their service to anyone in a similar situation.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

I spoke to a few people on my first call. Everyone i have spoken to have been very understanding, supportive and friendly. They go through all options but are truthful with what they suggest you go for. Brilliant service. My Dad recommended them to me, as they helped him through hard times! The weight off your mind in the end is priceless. Thank you to you all.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Very helpful, sympathetic attitude to my circumstances.
Explained in detail responsibilities, options, advantages and disadvantages of ive/dro or bankruptcy.highly recommend. Felt at ease and listened to.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

OUTSTANDING service 5 *****

OUTSTANDING service very well addressed, PROFESSIONALLY in what they say and do. Very helpful and understanding would HIGHLY RECOMMEND this company to anyone who is looking for guidance. 10/10 please keep up the hard work your smashing it.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

All staff were very professional…

All staff were very professional handling my case , very well explaining step by step and listened to all my questions and worries I can not thanks enough for their efforts thank you all god bless

18 March 2026
Unprompted review
Rated 5 out of 5 stars

All staff members are kind and considerate

All staff members are kind and considerate and understand the effect debt has on mental health. Emails answered in a friendly timely manner . When calling calls are always answered in a friendly helpful unrushed manner. Always go over and above.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Whenever I contacted the company

Whenever I contacted the company.
I always felt listened to & supported in what I felt to be a stressful time in my life. Always good clear advice & answers to my questions were always helpful

16 March 2026
Unprompted review

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