Freeman t porter's staff are excellent. Their customer service is second to none. They will do everything they can to help you whether it is receiving your order or refund. I would highly recommend th... See more
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To start with, I am a big fan of especially the trousers. Just love them and always have at least one pair on my wish list. This time, there was a problem with the delivery to England. However, custo... See more
Company replied
I love their clothes but the "easy" return process is difficult. They state you have 7 days to return. I initiated my return request immediately upon receipt via their website on June 1st and got a co... See more
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They're the 2nd pair of Freeman T. Porter jeans I've been able to afford. The first ones were given to me by a friend back in the 90s, and I was delighted with the quality of the workmanship. I've ha... See more
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Company details
Written by the company
Freeman T. Porter est une marque de prêt-à-porter française, spécialisée dans l’univers du Denim Femme et Homme depuis plus de 25 ans. Nos collections s’inspirent de nos voyages et de nos rencontres, tout en conservant un esprit Rock/Chic pour la Femme et une esthétique intemporelle pour l’Homme.
Contact info
57150, CREUTZWALD, France
- 03 87 93 80 43
- eshop@freemantporter.com
- freemantporter.com
4.3
Excellent
11k reviews
Asks customers to review
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Everything is perfect as always
Everything is perfect as always. I am thrilled with the quality, but above all with the fit. I am a petite person, but the trousers fit like a glove. Simply superb!
12 December 2025
Unprompted review
Reply from Freeman T. Porter
Hello,
Thank you so much for your wonderful feedback! We’re thrilled to hear that everything is perfect as always, and that the quality and fit of our trousers meet your expectations so perfectly. Your satisfaction means a lot to us.
Best regards,
The Freeman Team
Reply from Freeman T. Porter
Hallo,
Hartelijk dank voor uw bericht! We zijn heel blij om te horen dat alles perfect is verlopen en dat u een prachtige jas heeft kunnen scoren. Dat doet ons echt plezier.
Tot snel,
Het Freeman team
After I work, I don't want to rest because they are looking for money to help me survive.
I always work hard and make the company happy, happiness sees happiness.
12 November 2025
Unprompted review
Great product. Great service.
To start with, I am a big fan of especially the trousers. Just love them and always have at least one pair on my wish list.
This time, there was a problem with the delivery to England. However, customer service responded quickly and arranged a redelivery. Received within just three days. Excellent service. Excellent performance. And new items on my wish list… (-:
20 October 2025
Reply from Freeman T. Porter
Hello,
Thank you very much for your kind feedback! We are delighted to hear that you continue to enjoy our trousers and that your wish list is growing.
We apologize for the delivery issue, but we are pleased that our customer service could resolve it quickly and that your order arrived promptly.
Your satisfaction is our priority, and we look forward to delighting you with your future purchases.
The Freeman Team
Ordered a great jumper
Ordered a great jumper. Would order more but unsure on sizing of jeans.
14 October 2025
Reply from Freeman T. Porter
Hello,
Thank you for your message! We’re glad to hear that you love your jumper. We understand your concern about sizing for our jeans—sizes can vary slightly depending on the cut and fabric. We recommend checking the specific size guide for each model or contacting our customer service for personalized advice to ensure the perfect fit.
We hope this helps and look forward to your next order!
Best regards,
The Freeman Team
Love FTP!
Great clothes and unique. Quick delivery after purchase. Easy returns/exchanges.
11 September 2025
Reply from Freeman T. Porter
Hello,
Thank you very much for your kind feedback! We’re delighted to hear you appreciate our unique clothes, quick delivery, and easy returns/exchanges.
Looking forward to seeing you again soon!
The Freeman Team
No customer support available
No customer support available! I would not order there again. No reaction of my return so far.
2 September 2025
Reply from Freeman T. Porter
Hallo,
es tut uns sehr leid, dass Sie keine Unterstützung erhalten haben. Das entspricht nicht dem Service, den wir bieten möchten.
Ihr Paket wurde heute bearbeitet sowie Ihre Rückerstattung.
Vielen Dank für Ihre Geduld.
Das Freeman-Team
Pantalon de belle facture mais photo…
Pantalon de belle facture mais photo vague, j’étais persuadée de commander un jean brut et non un pantalon en toile. Déçue.
2 September 2025
Reply from Freeman T. Porter
Bonjour,
Merci pour votre message. Nous sommes heureux que la qualité du pantalon vous ait plu, mais désolés que le visuel en ligne ait pu prêter à confusion. Il ne s’agissait effectivement pas d’un jean brut, et nous comprenons votre déception.
Votre retour est précieux et sera transmis à notre équipe afin d’améliorer la clarté des descriptions et photos produit. N’hésitez pas à nous contacter si vous souhaitez effectuer un retour.
L’équipe Freeman
Reply from Freeman T. Porter
Thank you so much for your kind feedback!
We’re glad to hear your jeans fit perfectly and that you enjoyed browsing our website.
Looking forward to seeing you again soon!
The Freeman Team
Return/exchange some items and I never…
Return/exchange some items and I never got any response although the the issues are already confirmed.
1 September 2025
Reply from Freeman T. Porter
Bonjour,
Thank you for your message, and we sincerely apologize for the lack of follow-up regarding your return or exchange request.
If your issue has already been confirmed and you're still waiting for a response or resolution, please rest assured that this is not the level of service we aim to provide. Kindly share your order number or any reference so we can immediately look into the matter and ensure it’s resolved as quickly as possible.
We appreciate your patience and understanding, and we're here to help make things right.
L’équipe Freeman
Still waiting for my refund from…
Still waiting for my refund from February 2025. And I recived email notification “ We confirm that we have refunded for your order #4702218.”
For shoes bought for this I leave ⭐️⭐️⭐️⭐️
29 August 2025
Reply from Freeman T. Porter
Hello,
Thank you for your message.
We are sorry to hear that you have not yet received your refund, despite the confirmation sent in February 2025. We understand how frustrating this situation must be.
We will immediately check the status of your refund and get back to you as soon as possible to clarify the situation.
Thank you for your patience and understanding.
The Freeman Team
Anytime I buy anything from Freeman T…
Anytime I buy anything from Freeman T Porter it fits perfectly. The clothing is high quality and unique. It feels great going into a place and compliments just flood you.
26 August 2025
Reply from Freeman T. Porter
Hello,
Thank you so much for your wonderful message!
We’re thrilled to hear that Freeman T Porter clothes fit you perfectly and that you appreciate the high quality and unique style. It’s fantastic that you feel confident and receive so many compliments when you wear our pieces.
We look forward to dressing you again soon!
Best regards,
The Freeman Team
Super jolie robe colorée
18 August 2025
Reply from Freeman T. Porter
Bonjour,
Merci beaucoup pour votre joli compliment ! Nous sommes ravis que la robe colorée vous plaise.
Au plaisir de vous accompagner à nouveau.
L’équipe Freeman
My favorite place to buy clothes online…
My favorite place to buy clothes online
Super special and very French and original
24 October 2024
Unprompted review
Reply from Freeman T. Porter
Hello,
Thank you so much for your kind words! We’re delighted to be your favorite online store and that you appreciate our special, very French, and original style.
We look forward to helping you with your future purchases.
The Freeman Team
Fast and Efficient Shipping
Lovely company and the return and exchange process was handled very quickly and efficiently.
14 August 2025
Reply from Freeman T. Porter
Hello,
Thank you very much for your kind feedback!
We’re delighted to hear that you had a positive experience with our return and exchange process.
We look forward to serving you again soon.
Best regards,
The Freeman Team
All is Perfect
All is Perfect, delivery, contact and also the quality.
Returns are very easy
14 August 2025
Reply from Freeman T. Porter
Hello,
Thank you very much for your kind feedback!
We’re delighted to hear that you’re satisfied with the delivery, our contact, and the quality of our products. We’re also happy that you find returns easy.
We look forward to serving you again soon.
Best regards,
The Freeman Team
Reply from Freeman T. Porter
Hello,
Thank you very much for your positive feedback! We’re delighted to hear that you are satisfied with the quality.
We look forward to serving you again soon.
Best regards,
The Freeman Team
Reply from Freeman T. Porter
Hello,
Thank you so much for your kind words!
We're thrilled to hear you love the clothes — and we truly appreciate your support.
Opening a shop in Holland would be amazing, and who knows what the future holds! In the meantime, we’re always here online whenever you need us.
Warm regards,
The Freeman Team
Very happy with my new clothes!
I am so happy with my new clothes, worried about sizing but the guidance on the site was so good everything fit perfectly. Good quality clothes and unique little design details I really love. Shipping was also fast.
19 May 2025
Reply from Freeman T. Porter
Thank you so much for your wonderful feedback! We’re delighted to hear that our sizing guide helped and that you love the quality and unique design details of your new clothes. Fast shipping is always our goal, so we’re glad it met your expectations.
We look forward to welcoming you back soon!
Deceptive!
Ironically I had posted a great review yesterday and then got hit with a $67 unexpected bill from FEDEX for import/custom fees. I found this blouse online and had no idea - from the website in English to the very English company name - that this was an international purchase. There was zero notification or warning that I would be hit with a massive customs fee after the fact. I am horrified.
6 July 2025
Reply from Freeman T. Porter
Hello,
We’re truly sorry for the unpleasant surprise regarding the customs and import fees charged by FedEx.
We understand your frustration — especially after you had such a positive impression of our service. You're absolutely right: unexpected charges after delivery can feel unfair, particularly when the international nature of the purchase was not clearly communicated.
Our goal is full transparency, and we regret if the information about potential customs fees was not visible or clear enough during your purchase. We are currently reviewing how these details are presented on our site to prevent this kind of misunderstanding in the future.
In the meantime, please feel free to send us a copy of the FedEx invoice. We’ll assess your case and see how we can support or resolve this situation.
Thank you for bringing this to our attention — and again, we sincerely apologize for the inconvenience.
The Freeman Team
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