Freeman t porter's staff are excellent. Their customer service is second to none. They will do everything they can to help you whether it is receiving your order or refund. I would highly recommend th... See more
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See what reviewers are saying
To start with, I am a big fan of especially the trousers. Just love them and always have at least one pair on my wish list. This time, there was a problem with the delivery to England. However, custo... See more
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I love their clothes but the "easy" return process is difficult. They state you have 7 days to return. I initiated my return request immediately upon receipt via their website on June 1st and got a co... See more
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They're the 2nd pair of Freeman T. Porter jeans I've been able to afford. The first ones were given to me by a friend back in the 90s, and I was delighted with the quality of the workmanship. I've ha... See more
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Company details
Written by the company
Freeman T. Porter est une marque de prêt-à-porter française, spécialisée dans l’univers du Denim Femme et Homme depuis plus de 25 ans. Nos collections s’inspirent de nos voyages et de nos rencontres, tout en conservant un esprit Rock/Chic pour la Femme et une esthétique intemporelle pour l’Homme.
Contact info
57150, CREUTZWALD, France
- 03 87 93 80 43
- eshop@freemantporter.com
- freemantporter.com
4.3
Excellent
11k reviews
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I can’t get them to send me a return…
I can’t get them to send me a return label, although they said they would. The shirt was HUGE.
25 June 2025
Reply from Freeman T. Porter
Hello,
We’re very sorry to hear that you haven’t received the return label in time, and that the shirt didn’t fit as expected.
We sent you your label and you were able to make your return request.
Thank you for your patience, and again, our apologies for the inconvenience.
The Freeman Team
Reply from Freeman T. Porter
Hello,
We're sorry to hear that you weren't entirely satisfied with your experience.
Your feedback is important to us, and we would like to understand what went wrong so that we can put things right quickly. Please do not hesitate to give us more details on contact the customers service, so that we can provide you with a suitable solution.
Sorry again for the disappointment, and thank you for giving us the chance to put it right.
The Freeman team
I have not received my order from 12.06…
I have not received my order from 12.06 2025 no answers to my queries all in all not very happy
12 June 2025
Reply from Freeman T. Porter
Hello,
Thank you for your message.
We sincerely apologize for the lack of updates regarding your order placed on June 12, 2025. We understand your frustration and are truly sorry for the inconvenience caused.
Your parcel has been returned to us and we have been able to refund you
Thank you for your patience and understanding.
Kind regards,
L’équipe Freeman
Impossible to return my articles and…
Impossible to return my articles and nobody is replying to my request.
Got finally feedback and issue is solved. Thanks for that!
30 May 2025
Reply from Freeman T. Porter
Hello,
We’re really sorry to read this and truly understand how frustrating it must be 😔
After checking, we haven’t received any message from you on our side. It’s possible that your request didn’t come through. Would you mind reaching out to us again, either by email or via private message on our social networks?
We’ll make sure to take care of your return as soon as we receive your request 💛
Thanks for your patience, and again, so sorry for the inconvenience.
High quality clothing & Efficient postage
High quality clothing, fits the visuals on the site, quick delivery, and efficient return / replacement process.
26 May 2025
Reply from Freeman T. Porter
Thank you so much, Louise, for your lovely message 🌼
We’re really happy to hear everything went smoothly — from the pieces themselves to delivery and returns
It truly means a lot to us
Hope to see you again soon
The Freeman team
Return process impossible
I love their clothes but the "easy" return process is difficult. They state you have 7 days to return. I initiated my return request immediately upon receipt via their website on June 1st and got a confirmation email that someone will send me a label shortly. I don't mind paying the $10 return fee now that it is clearly stated on their website (before it sounded like it was Free until you found the FAQ fine print). I sent another email June 4th directly to their hello account and then submitted a chat message on their site on June 12. I've yet to receive any shipping label.
1 June 2025
Unprompted review
Reply from Freeman T. Porter
Hello,
Thank you for your message, and we’re truly sorry for the confusion and the delay in processing your return 😔
Just to reassure you, our return policy allows 14 days from the date of delivery to submit a return request. You submitted yours within the timeframe, and we really appreciate how quickly you acted.
We’ve already submitted a request through Trustpilot to identify your order and process the return as soon as possible.
That said, if you prefer, you can also contact us directly, it’ll help us move faster and resolve the issue quickly 📦
Once again, we’re very sorry for the inconvenience, and thank you for your patience 💛
reliability?
Love the clothes!
I placed an order on the 29th of may…
B U T …. My package seems to be stuck in transit @chronopost, For more than 3 weeks now.
I tried everything to get in contact with customer service, but I don’ t receive any reply. So frustrating!
a well-functioning customer service gives reliability and invites to buy again. hopefully I will still be helped quickly
I
12 June 2025
Unprompted review
Reply from Freeman T. Porter
Hi there,
We’re truly sorry for this situation and for the lack of response so far 😔 Our customer service is currently handling a high number of requests, but that should never mean you're left without help.
We’ve submitted a request to Trustpilot to retrieve your contact details so we can reach out to you directly. As soon as we have access, we’ll do our best to resolve the issue with your parcel as quickly as possible.
Thank you for your patience, and again, our sincere apologies for the inconvenience 💛
The Freeman Team
Appalling customer service
Appalling customer service. My delivery is stuck in customs due to unpaid taxes, and I contacted help via email as I have no further information on how to proceed, how and what to pay, tracking number reports unknown. Great response: Vous êtes très nombreux à nous écrire en ce moment, et nous ne sommes malheureusement pas en mesure de répondre individuellement à chaque demande.
And yes, (non-)answer is written in French.
Congratulation, that is no service whatsoever.
23 April 2025
Reply from Freeman T. Porter
Hi Tanya,
Thank you so much for your kind words!
We’re thrilled to hear you love our clothes and that delivery has always been reliable. That’s exactly the experience we strive to offer 🖤
Looking forward to seeing you again soon,
The Freeman T. Porter Team
I have writen you because i sent back…
I have writen you because i sent back two paints and only received reimbursement of one.
Salut
Berta
23 April 2025
Reply from Freeman T. Porter
Hi Berta,
Thanks for writting us. I see in your account that you have 2 orders, but did you make only 1 return with the 2 pants in the box ? If yes, maybe that caused an error and one of the payment is blocked. I will have my customer service look into this matter and they will get back to you as soon as possible :)
Sorry again for the poor experience. We will make sure this does not happen to you anymore :)
Best !
The Freeman Team
Change of Voucher to Refund by Paypal
For a Return of products I accidently clicked on „Voucher“ instead on refund by Paypal. I was informed that this cannot be changed anymore now. Now I have a Voucher of approx 400€ which I really don‘t want to have at the Moment as it is a lot of Money. You will notice that I am frequent Customer - I have Many, many clothes from Freeman T Porter and I do not think that this is the Right way to treat a good Customer!
23 April 2025
Reply from Freeman T. Porter
Dear Christiane,
Thank you for your message and for your long-standing loyalty to Freeman T. Porter – it truly means a lot to us. 🖤
I am sincerely sorry about the situation with your voucher. I have personally requested that your refund be processed as soon as possible, and I assure you that we are doing our best to fix this quickly.
These delays and this type of experience are not at all the image we want to give our customers – especially those as loyal as you.
Thank you again for your patience and understanding.
The Freeman Team
Hard to get shipping information
They have a new website and it's impossible to navigate. Constantly received emails in French. Tracking is now with Shop which does not work. Just give me the tracking number. Why force me to use an app that does not work. Not a great customer experience at all
12 May 2025
Unprompted review
Reply from Freeman T. Porter
Hey JJ,
Sorry for the bad experience on the tracking. We've checked on our CRM side, and it turned out you've been redirected to our "French Email Flow". We are fixing it as we speak.
Concerning the tracking side, I will report this to our IT guys :)
Thanks again for the feedback, and one more time, very sorry for your poor experience with us.
Hope to see you soon !
I ordered some jeans here and not only…
I ordered some jeans here and not only the delivery took very long, but the quality is not good at all as well.
29 March 2025
Unprompted review
Reply from Freeman T. Porter
Bonjour,
Nous comprenons tout à fait votre mécontentement et nous sommes désolés pour ce délai anormalement long. Suite à la migration de notre site, nos délais de traitement (notamment pour les remboursements) sont malheureusement bien plus longs que d'habitude.
Nous faisons de notre mieux pour rattraper le retard, mais notre service client est actuellement saturé et il nous est difficile de répondre à tous les messages dans les temps.
Sachez que votre demande est bien en cours, et que chaque remboursement sera traité. On comprend votre frustration et on vous remercie sincèrement pour votre patience.
L'équipe Freeman
All Fine and Lean. Merci.
All fine. This time I did retour the product BUT all flew extremelly fine. I hope to come back again. Merci ;-)
24 February 2025
Reply from Freeman T. Porter
Bonjour,
Thank you for your feedback! 😊 We are glad to hear that everything went smoothly, even with the return. We look forward to welcoming you again!
Belle journée,
L'équipe Freeman
I like the dress very much
I like the dress very much, exactly as on the photos. However a zip in the back would allow easier getting in and out. It is difficult as is.
20 January 2025
Reply from Freeman T. Porter
Bonjour,
Thank you for your feedback! 😊 We’re so glad you love the dress and that it looks just like the photos. We truly appreciate your suggestion about adding a zipper for easier wear – we’ll definitely keep that in mind for future designs.
Belle journée,
L'équipe Freeman
Vêtement conforme à la description et…
Vêtement conforme à la description et photo, belle qualité, agréable à porter, pour un look +++
13 January 2025
Reply from Freeman T. Porter
Bonjour, 😊
Merci beaucoup pour votre retour ! Nous sommes ravis que le vêtement corresponde à vos attentes et que vous appréciiez sa qualité et son confort. C’est un plaisir de savoir qu’il vous apporte un look +++ !
Belle journée, 🌞
L'équipe Freeman
What a terrible experience
What a terrible experience! Ordered a wrong size because the site had no size chart. Emailed them 1 minute after my oder to change it down a size. They couldn't change it. Order comes to me and doesn't fit. I send it back and takes weeks to get my refund and me asking. I had to hunt down the order, Then finally get my refund minus 10 dollars. Terrible experience.
To answer you back, I was told the return shipping would be returned, was a lie. The problem was your fault. and because of this you offered free return in the emails which I have , which you lied about. Also I had to email you guys everyday for my refund. Terrible don't blame your lies and bad service on time difference.
4 January 2025
Unprompted review
Reply from Freeman T. Porter
Hello,
Thank you for your message. We are sincerely sorry that your experience did not live up to your expectations and we completely understand your frustration.
Due to the time difference, we were unfortunately unable to respond to your size change request in a timely manner, and we are truly sorry. We always do our best to respond quickly, but it can sometimes be a challenge.
As far as sizing is concerned, we provide a sizing chart under each item to help guide you. If you have any doubts, we'd be delighted to help you choose the right size before you order. Please do not hesitate to contact us if you have any questions before finalizing your purchase.
Finally, we would like to point out that we unfortunately cannot offer free delivery across the Atlantic, especially when the problem is not of our making. :( We hope you understand this policy.
Thank you for your patience and for taking the time to share your comments.
Have a nice day,
The Freeman Team 🌟
Reply from Freeman T. Porter
Hello,
Thank you very much for your feedback 😊! We are delighted that the delivery was quick and that everything went smoothly.
Have a nice day, the Freeman team 🌟
Great customer service
Great customer service. Love the sweater, so cozy and soft. The jeans don’t have much stretch and I wouldn’t consider them high waisted, but they fit well. I would consider definitely size up when ordering.
28 November 2024
Reply from Freeman T. Porter
Hello,
Thank you so much for your detailed feedback! 😊 We are delighted that you appreciated the customer service as well as the softness of the jumper. 🌟 We also take good note of your remarks regarding the jeans, and we will share them with our team to improve our sizing recommendations. We're delighted that you're happy with the outfit despite everything and hope to see you back among our customers very soon!
Have a nice day,
The Freeman team 🌸
I love their clothes esp their pants but high shipping costs
I love their clothes esp their pants. Main problem is their sizing so I end up buying lots of sizes of the same pants to get one that fits me. This is fine except their cost of shipping and returns are too high, meaning for 1 item purchase it costs me 19 euro in shipping. The cost has made me stop buying from them. Another thing is the way they do sales, its so weird that they have sales for just over 1 week 2 times a year and when I was going on a holiday and couldn't shop their's summer cloths aa they have none.
18 September 2024
Reply from Freeman T. Porter
Hello Mary,
Thank you for sharing your feedback with us! We're thrilled to hear that you love our clothes, especially our pants 😊. We understand that sizing can sometimes be tricky, and we appreciate your patience in finding the right fit.
We sincerely apologize for the high shipping and return costs. We are constantly evaluating our shipping policies to improve your shopping experience, and your feedback is valuable in this process.
When it comes to sales, we understand that limited lead times can be frustrating. We strive to offer a variety of promotions throughout the year and will take your feedback into account when planning future sales.
Thank you again for your support and for sharing your thoughts! If you have any further suggestions or questions, please don't hesitate to contact us.
The Freeman T Porter team
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