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Rated 2 out of 5 stars

I was very happy with everything for years, mainly when it was still run by Debitel. It's now nearly impossible to reach them without loggin in but exactly this didn't work. Homepage gave me an error... See more

Company replied

Rated 5 out of 5 stars

Hi . I been using freenet unlimited basic for while. The speed is not really bad . But sometimes is dead . I was in freenet branch and ask for upgrade my service to unlimited max but the refuse to do... See more

Rated 5 out of 5 stars

Your team’s kindness and eagerness to assist have truly made each visit to the center feel welcoming and seamless. Whether it’s answering questions or helping me connect, everyone has been patient,... See more

Rated 5 out of 5 stars

I am a foreigner, I don't speak much German so when I called freenet I asked to talk with someone in English. I have been to placed here in Germany where people refused to speak in English because "th... See more

Company details

  1. Telecommunications service provider

Written by the company

freenet Mobile ist eine Produktmarke von klarmobil.de. Die Produkte sind ausschließlich online unter www.freenetmobile.de erhältlich. Die technische Bereitstellung sowie Abrechnung und Support aller Tarife erfolgen durch klarmobil.de.


Contact info

3.8

Great

TrustScore 4 out of 5

9K reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Ok until you need to transfer esim

Everything is ok until you need to transfer a eSim profile. Horrible experience and nothing is working. - ah and of course you need to pay extra..

26 June 2024
Unprompted review
freenet MOBILE logo

Reply from freenet MOBILE

Guten Tag, Sie haben eine Bewertung zu freenet Mobilfunk (ehemals mobilcom-debitel) auf unserem freenet mobile – Profil bei Trustpilot hinterlassen. Wir möchten Ihnen gern Unterstützung anbieten und bitten Sie, sich bzgl. Ihres Anliegens unter der Hotline (040 555541000) oder über das Onlineportal www.freenet-mobilfunk.de/kontakt an die Kollegen zu wenden. Vielen Dank

Rated 4 out of 5 stars

Problem with bonus

Would be 5 stars if they had not sent an sms to say I will not receive the bonus for taking my number to them .. even though it states in the contract I received

24 June 2024
Unprompted review
Rated 5 out of 5 stars

freenet for foreigners? sure!

I am a foreigner, I don't speak much German so when I called freenet I asked to talk with someone in English. I have been to placed here in Germany where people refused to speak in English because "this is Germany". In the case of freenet, they were kind enough to call a colleague who speaks English to talk with me and he clarified all the doubts that I had. I am very satisfied.

22 May 2024
Unprompted review
Rated 1 out of 5 stars

TERRIBLE!!!! SCAAAM!!

TERRIBLE!!!!! SCAM!!!!!!!!! They are a scam company . Their customer service does not exist. I canceled the contract on time and they are still getting money from my account after years . Each Time i write someone else answers , when i call they hang up when they don’t know what to say . I have had to hire a lawyer because they will not end the contract even though its withing their rules and germany’s laws. TOTAL SCAM!!!! BE AWARE

2 May 2024
Unprompted review
freenet MOBILE logo

Reply from freenet MOBILE

Guten Tag, Sie haben eine Bewertung zu freenet Mobilfunk (ehemals mobilcom-debitel) auf unserem freenet mobile – Profil bei Trustpilot hinterlassen. Wir möchten Ihnen gern Unterstützung anbieten und bitten Sie, sich bzgl. Ihres Anliegens unter der Hotline (040 555541000) oder über das Onlineportal www.freenet-mobilfunk.de/kontakt an die Kollegen zu wenden. Vielen Dank

Rated 5 out of 5 stars

Top Customer priority

I have transitioned from being a pay as you go customer to a contract customer, and I must say that it has proven to be a commendable choice. Freenet, with its remarkable accessibility and highly competitive prices, has truly impressed me. In general, I am exceedingly content with the exemplary service they provide. I express my sincere gratitude to Freenet for their efforts. The transition to a contract customer has brought me numerous benefits and advantages. Not only do I have access to a wider range of services and features, but I also enjoy more flexibility in terms of data usage and billing options. Moreover, the customer support provided by Freenet has been exceptional, with their knowledgeable and friendly staff always ready to assist me with any queries or concerns. In addition to the reliable network coverage and fast internet speeds,Overall, I am extremely satisfied with my decision to switch to a contract with Freenet, and I highly recommend their services to others.

30 April 2024
Unprompted review

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