Free Price Compare  Reviews 187

TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I don't ever remember using this Company but they have got my email address and having requested them to refrain from sending me emails they continue to do so. The request procedure to stop emails is... See more

Rated 5 out of 5 stars

Update. After my previous review, Free Price Compare had it sorted within 48 hours and I now have my cashback. Thank you. Used Free Price Compare via top cash back in March 2018 to change my energ... See more

Company replied

Rated 5 out of 5 stars

Having searched and searched for a cheap and cheerful holiday for me and my friends, i finally found freepricecompare.com! Thank god! Never has booking been so quick and easy and what a great deal! 8... See more

Rated 3 out of 5 stars

Free Price Compare offers a variety of deals, and I managed to find a good price on car insurance. I also discovered them through email marketing and saved some money on my policy. However, there were... See more

Company details

  1. Price comparison site

Information provided by various external sources

* Save Up to 318* on gas and electricity bills. * No one compares more suppliers than us. -------------------------------------------------- IF YOU ARE REPORTING CASHBACK ISSUES, please email us directly on brokers@freepricecompare.com or call us 0203 4757 476 so we can resolve issues very quickly for you. -------------------------------------------------- Household Gas & Electricity for your home. Compare suppliers to find your cheapest possible deal and switch in minutes. FREE PRICE COMPARE.COM is a UK based comparison service providing cost effective solutions for the home and commercial market. The service is completely FREE, INDEPENDENT AND IMPARTIAL and is committed to finding you a cheaper price. At FreePriceCompare.com you can compare a variety of products and services, including electricity, gas, hotels, flights, holidays, mobile contracts, credit cards, loans, insurance, broadband deals, TV packages and other household services We also provide a comparison service for SME’s & Corporate businesses including business electricity, business gas and business telephone & broadband packages.


Contact info

2.8

Average

TrustScore 3 out of 5

187 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Received cold call despite being on TPS.

Received cold call, despite being on the TPS. Requested my full postcode, gave partial post code, which is sufficient to estimate costs base on regional supplier options and temperature adjusted changes to costs.

Guy turned nasty and rude then hung up. Careful as looks like they are as interested in boosting their contacts database.

27 September 2019
Unprompted review
Rated 1 out of 5 stars

They won't stop calling me even though…

They won't stop calling me even though i did not request a callback.
Update - after they tried to get my review removed saying that they don't call people, they called me again. And i am on tps.

Update - i have received a lot of junk emails stating that they used my email address provided by free price compare. Be aware that they will sell on your email address

13 September 2019
Unprompted review
Rated 5 out of 5 stars

Explained everything

Explained everything without being patronizing.

13 September 2019
Unprompted review
Free Price Compare  logo

Reply from Free Price Compare

Hi Karen,

Thank you for your review and hope you are well.

We would like to take this opportunity to thank you for using the Free Price Compare (FreePriceCompare.com).

If we can be of any assistance throughout the switching process please do not hesitate to contact our UK based Customer Services team on 0203 4757 476. Our opening hours are Monday-Friday 10am to 7pm.

Kind regards,

Customer Services Team
FreePriceCompare.com
0203 4757 476

Rated 5 out of 5 stars

The site saves a great deal of work

The site saves a great deal of work by doing all the comparisons on your behalf. All the best prices are there at a glance for choosing

10 September 2019
Unprompted review
Free Price Compare  logo

Reply from Free Price Compare

Hi Gaynor,

Thank you for your review and hope you are well.

We would like to take this opportunity to thank you for using the Free Price Compare (FreePriceCompare.com).

If we can be of any assistance throughout the switching process please do not hesitate to contact our UK based Customer Services team on 0203 4757 476. Our opening hours are Monday-Friday 10am to 7pm.

Kind regards,

Customer Services Team
FreePriceCompare.com
0203 4757 476

Rated 1 out of 5 stars

Stop F###%%G Pestering me

Used website once explained that’s ive sorted what i wanted. Day 1 ring me up and I told them sorted.Day 1 ring me up told them sorted. Day 2 ring me up told them I’m sorted.Day 3 ring me up I Ander put phone down on me.Day 4 ring me up i told them to remove me from system. Day 4 ring me up and I told them I’m sorted. Day 4 ring me up and I speak and put the phone down on me.Just to let you know Freeprice Compare. IM SORTED so stop ringing F#%#%#G ringing me

29 August 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, the advisor helped me find the best option in the market against what my current supplier was offering me, was very simple and the lovely lady explained everything step by step for me. Thank you for helping me save £223 on my energy bill

19 August 2019
Unprompted review
Free Price Compare  logo

Reply from Free Price Compare

Hi Natasha,

Thank you for your review and hope you are well.

We would like to take this opportunity to thank you for using the Free Price Compare (FreePriceCompare.com).

If we can be of any assistance throughout the switching process please do not hesitate to contact our UK based Customer Services team on 0203 4757 476. Our opening hours are Monday-Friday 10am to 7pm.

Kind regards,

Customer Services Team
FreePriceCompare.com
0203 4757 476

Rated 5 out of 5 stars

Great website

Great website. Comparison and switch with in 5 minutes and saved £173 on my renewal tariff.

19 August 2019
Unprompted review
Free Price Compare  logo

Reply from Free Price Compare

Hi Khalil,

Thank you for your review and hope you are well.

We would like to take this opportunity to thank you for using the Free Price Compare (FreePriceCompare.com).

If we can be of any assistance throughout the switching process please do not hesitate to contact our UK based Customer Services team on 0203 4757 476. Our opening hours are Monday-Friday 10am to 7pm.

Kind regards,

Customer Services Team
FreePriceCompare.com
0203 4757 476

Rated 4 out of 5 stars

I too used free price compare to switch my energy

I too used free price compare to switch energy supplier over a year ago with the topcashback offer of £33 cashback which was a great incentive to switch using them. On my topcashback account the £33 cashback was confirmed several months ago but was never processed to payable. I contacted topcashback several times who have said it is a 3rd party who chase it up but they have had no success. I contacted free price compare online and received a personal call back the same day. They traced the order and confirmed that topcashback had already received the payment so they send topcashback a messaged to ensure that the payment is transferred into my account right away. I had offered topcashback that I contact free price compare myself but they said it would make no difference - very wrong - contacting free price compare has actually resolved the problem - there was me thinking free price compare were the barrier but it seems that topcashback were the problem.

14 August 2019
Unprompted review
Rated 3 out of 5 stars

I used free price compare to switch…

I used free price compare to switch energy supplier over a year ago. It was an offer on topcashback that enticed me to switch, with a cashback of £33. It is confirmed yet I have still to receive the cashback after 1 year. I have contacted topcashback who have said it is a 3rd party who chase it up but have had no success. I thought I would contact free price compare myself and today I did get a call, confirming I would receive the payment within 28 days. If it is not available on topcashback to call free price compare again and it will be paid directly to me. It was a lovely representative I spoke to and I'm confident that I will be paid. I will update my review again when I receive payment

11 August 2019
Unprompted review
Rated 5 out of 5 stars

The ultimate site with ultimate…

The ultimate site with ultimate performance

6 August 2019
Unprompted review
Free Price Compare  logo

Reply from Free Price Compare

Hi Olufemi,

Thank you for your review and hope you are well.

We would like to take this opportunity to thank you for using the Free Price Compare (FreePriceCompare.com).

If we can be of any assistance throughout the switching process please do not hesitate to contact our UK based Customer Services team on 0203 4757 476. Our opening hours are Monday-Friday 10am to 7pm.

Kind regards,

Customer Services Team
FreePriceCompare.com
0203 4757 476

Rated 4 out of 5 stars

Well pleased with the service.

6 August 2019
Unprompted review
Free Price Compare  logo

Reply from Free Price Compare

Hi Peter,

Thank you for your review and hope you are well.

We would like to take this opportunity to thank you for using the Free Price Compare (FreePriceCompare.com).

If we can be of any assistance throughout the switching process please do not hesitate to contact our UK based Customer Services team on 0203 4757 476. Our opening hours are Monday-Friday 10am to 7pm.

Kind regards,

Customer Services Team
FreePriceCompare.com
0203 4757 476

Rated 5 out of 5 stars

Got a better tariff from free price…

Got a better tariff from free price compare with the same energy company I was already with. That same company hadn't suggested the lower tariff which I now have. Thanks Free Price Compare!

6 August 2019
Unprompted review
Free Price Compare  logo

Reply from Free Price Compare

Hi Skippy,

Thank you for your review and hope you are well.

We would like to take this opportunity to thank you for using the Free Price Compare (FreePriceCompare.com).

If we can be of any assistance throughout the switching process please do not hesitate to contact our UK based Customer Services team on 0203 4757 476. Our opening hours are Monday-Friday 10am to 7pm.

Kind regards,

Customer Services Team
FreePriceCompare.com
0203 4757 476

Rated 5 out of 5 stars

Excellent service checked online found…

Excellent service checked online found best price for dual fuel and switched simple as that 👍

6 August 2019
Unprompted review
Free Price Compare  logo

Reply from Free Price Compare

Hi Ian,

Thank you for your review and hope you are well.

We would like to take this opportunity to thank you for using the Free Price Compare (FreePriceCompare.com).

If we can be of any assistance throughout the switching process please do not hesitate to contact our UK based Customer Services team on 0203 4757 476. Our opening hours are Monday-Friday 10am to 7pm.

Kind regards,

Customer Services Team
FreePriceCompare.com
0203 4757 476

Rated 5 out of 5 stars

Easy to navigate and I found a great…

Easy to navigate and I found a great deal for energy tariffs

6 August 2019
Unprompted review
Free Price Compare  logo

Reply from Free Price Compare

Hi James,

Thank you for your review and hope you are well.

We would like to take this opportunity to thank you for using the Free Price Compare (FreePriceCompare.com).

If we can be of any assistance throughout the switching process please do not hesitate to contact our UK based Customer Services team on 0203 4757 476. Our opening hours are Monday-Friday 10am to 7pm.

Kind regards,

Customer Services Team
FreePriceCompare.com
0203 4757 476

Rated 4 out of 5 stars

Long payout time.

i Have waited 11 months for cash back that was meant to happen within t months, which is still a very lengthy time when other compare sites payout a lot quicker. However I called Free price compare yesterday and they have contacted TopCashBack and asked them to send the payment to me. Been advised this should now be with me within 30 days. If not I have a direct email address for FPC marketing who will sort it for me. I will change to 5 star once the money’s been received.

25 June 2019
Unprompted review
Rated 1 out of 5 stars

Is there anybody out there?

Since a burst of activity 3 weeks ago there has been silence and no response to my request to correct errors on my transfer application.

Phones ring out unanswered and emails not replied.
Just hope my transfer goes through...…..

24 June 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look