Terrible customer service - bought a sling and returned it and never got my refund. Emailed customer service more than 10 times with no reply. Scam!
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See what reviewers are saying
I placed an order on Friday 9th June 2023 for the grey leopard print sling and satin pouch. The order was processed extremely quickly and was delivered by Royal Mail on Monday 12th June. I had only... See more
Absolutely love my Freerider carrier The big waistband makes this carrier SO much comfier than other ones I've tried. The weight is distributed really well and I never get any back pain with it. It a... See more
Love the original Freerider baby carriers! They had lovely advertising and showed easy ‘how to’ videos. However, I recently went on the website to order for a friend and saw the company has gone sup... See more
Company details
Information provided by various external sources
Maternity essentials for the modern parent. Sustainably produced from the highest quality fabrics with style in mind.
Contact info
United Kingdom
- support@freeriderco.com
- freeriderco.com
3.6
Average
553 reviews
Hasn’t replied to negative reviews
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First time ordering from Freerider and…
First time ordering from Freerider and very happy with everything! 5 stars!
8 December 2020
Effortless ordering and fast delivery.
8 December 2020
Fabulous!
Fabulous! It got lost in the post and they replaced it immediately! Customer service was excellent and the sling arrived and is absolutely amazing!
8 December 2020
What I needed
The wrap is very elastic and lightweigth: it’s the best when you need to be quick. It fits in a small bag, it’s the best to carry your baby at home.
8 December 2020
great so far
easy to use website, speedy delivery, now just got to wait for baby to arrive to test it out!! :-)
8 December 2020
A great product
The parcel came on time and the product is what i expected! Used the product and I’m very satisfied.
8 December 2020
Good but overpriced
I bought sling in the sale. Good product but I would not pay full price for it.
8 December 2020
Good quality, stylish products
Bought the changing backpack & sling wrap as a gift. They came beautifully packaged, are so well made, thoughtfully designed & super stylish- they were extremely well received. Definitely recommend the products & will buy again.
7 December 2020
Can't wait to use it!
Haven't tried the product yet, but the delivery was fast, the product looks great and I'm looking forward to using it!
7 December 2020
Disapointed
It has arrived fast, and the pattern is nice, but the quality is very low. It’s a very thin textile. For such a big price I expect better quality. I’m disappointed.
6 December 2020
Reply from Freerider Co.
Hey Julia,
Sorry to hear you weren't a fan of our fabric! It's actually 100% Tencel which is a deliberately lightweight and breathable fabric and is much more expensive to produce than other lower quality fabrics. We didn't want to make slings that were too thick and caused baby to overheat. It's also an exceptionally sustainable fabric which is something super important to us.
If you're unhappy with your sling, we're always happy to accept returns for a full 30 days after your order arrives with you. Just drop us an email at support@freeriderco.com
I hope that helps!
Kindest regards,
Michelle
- Freerider Co. Customer Support
Delighted with purchase and delivery
This is a purchase for my SIL and hasn't been received yet for their baby which is yet to be born, so I cannot comment on the baby wrap but I was delighted at the price and the delivery, which was sent direct to their house. The purchase was easy. My daughter loves the colour and the fact that both of them will be able to use it as she is a size 6 5 foot and and her husband is 6 foot 3.
6 December 2020
Quick delivery
Quick delivery, Super soft and comfortable material for baby and me. Would definitely recommend your slings to others.
6 December 2020
No transparant information about costs of return
I entered a return, as one of the ordered slings did not meet my expectations. I was happy to read in freeriders return policy, that I could easily return items and saw the "return fee - free"-information during the return process.
Now I received the instructions to return the item from Germany to Great Britain ON MY OWN COSTS without a free return label. This information is not mentioned on the "Returns & Exchanges"-site. Total lack of transparency! :(
6 December 2020
Freerider sling
Bought a freerider baby sling as part of the Black Friday deals. The website experience was smooth and the delivery was quick. The sling is made of soft, lightweight and yet strong fabric, which is great as some slings are made of heavier uncomfortable fabric. When worn my baby feels secure and well supported.
6 December 2020
Excellent quality products
5 December 2020
Vegan grey bag
Got the vegan bag in grey and it is an absoluut beauty. Also received my parcel shortly after placing my order. Amazing service!
5 December 2020
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