Freerider Co. Reviews 553

TrustScore 3.5 out of 5

3.6

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See what reviewers are saying

Rated 1 out of 5 stars

Terrible customer service - bought a sling and returned it and never got my refund. Emailed customer service more than 10 times with no reply. Scam!

Rated 5 out of 5 stars

I placed an order on Friday 9th June 2023 for the grey leopard print sling and satin pouch. The order was processed extremely quickly and was delivered by Royal Mail on Monday 12th June. I had only... See more

Rated 5 out of 5 stars

Absolutely love my Freerider carrier The big waistband makes this carrier SO much comfier than other ones I've tried. The weight is distributed really well and I never get any back pain with it. It a... See more

Rated 4 out of 5 stars

Love the original Freerider baby carriers! They had lovely advertising and showed easy ‘how to’ videos. However, I recently went on the website to order for a friend and saw the company has gone sup... See more

Company details

  1. Baby shop

Information provided by various external sources

Maternity essentials for the modern parent. Sustainably produced from the highest quality fabrics with style in mind.


Contact info

3.6

Average

TrustScore 3.5 out of 5

553 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

First purchase

What I have received is so nice - super comfy and I will be definitely buying from here again.
The confirmation emails were a little confusing and I was unaware at the time of purchase that one of my items was pre-order for December delivery (which is fine for me) but I just wasn’t aware and so when it didn’t arrive with the rest of my order I was quite confused.
Having said that, the customer service was excellent and I had a response very quickly giving an explanation. Thank you 🙏

12 December 2020
Rated 5 out of 5 stars

Lovely wrap

Such a nice fabric, resistant yet soft and comfortable, does not overheat either of us. My little one loves it in there! I've only put her in when she's already chilled so can't comment on the settling down powers of the carrier yet. Easy to get it wrapped around you, if anything the most difficult part is gauging how much to tighten it. Purchased on the Black Friday sale, so got it a a reduced price, which was a bonus. No complaints here!

12 December 2020
Rated 5 out of 5 stars

Absolutely fantastic product

Absolutely fantastic product. I am a first time mum and wanted a change bag that I could use and and not feel to mumsy. The bag fits all the essential items in, used on a recent day trip. Looks and feels like a top quality product, well worth every penny. Wouke highly recommend.

12 December 2020
Rated 5 out of 5 stars

Loved this bag but unfortunately was…

Loved this bag but unfortunately was too small for everything I needed to put in it and also would have preferred a bigger zip opening. The litre capacity would also have been helpful in the product details. Customer Service was brilliant though.

12 December 2020
Rated 5 out of 5 stars

Great Product!

Great Product!
High quality fabric, beautiful colors and having your hands free is simply priceless! :)

12 December 2020
Rated 1 out of 5 stars

Not worth the money

Not long enough for wrapping. Could be longer. Also had a bad smell on fabric

10 December 2020
Freerider Co. logo

Reply from Freerider Co.

Hey Mohua,

We're really sad to hear you were disappointed with your sling! We've never really had issues with customers not having enough fabric to tie their wraps. Could you check and see if your wrap is 5 metres long as that is the length they should be?
Also, if you're unhappy with your sling, we're always happy to accept returns for a full refund, just drop us a message at support@freeriderco.com and we can get that sorted for you. ☺️

Kindest regards,
Michelle
- Freerider Co. Customer Support

Rated 5 out of 5 stars

Beautiful sling and bag!

I purchased a sling and a bag. They are both made from good quality material. The sling is so soft and the bag is really pretty. I live in the Czech Republic and shipping took longer than the 3-7days, which is suggested on the website, but I emailed Freerider Co., support and they were really helpful and my purchase arrived 2 weeks later. I wasn't too bothered by it because of course, with COVID-19, this year's situation is a bit hectic all around.

9 December 2020
Rated 1 out of 5 stars

Appalled at the cost of return for your…

Appalled at the cost of return for your products not being for free. For such a costly item free delivery and returns should be an available

9 December 2020
Freerider Co. logo

Reply from Freerider Co.

Hey Henna,
I'm really sorry to hear you've had a bad experience with us. Unfortunately as we're still a growing company, prepaid returns aren't something we're able to offer at the moment, I'm sorry about that.
I understand some much bigger companies are able to do this and it's something we'd love to offer in the future.
Thanks so much for your feedback,
Michelle
- Freerider Co. Customer Support

Rated 5 out of 5 stars

I love it

I love it, I get to have my baby close to me all day long and he’s supper confy and loves being on me

9 December 2020
Rated 5 out of 5 stars

Great product and company!

Lovely wrap, easy to use, comfortable to wear. Simple online purchase, quick delivery. Upon washing my wrap, I noticed a hole in the length of the fabric. I contacted freerider via their email link. They responded within 24 hours, and were quick to offer a replacement/credit note/refund. Good communication was remained throughout, I received a replacement of my choice within two days.

9 December 2020

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