Freesnaps Reviews 10,933

A lot of my photos chopped the heads off those in the picture :(
I paid for HD enhancement but it doesn’t look enhanced.
It’s a shame, as I have previously been recommended to buy, but quality wasn’t as good as hoped.
I contacted customer service via the website to discuss and review but still no reply (4 days) so can’t comment on customer service

Late delivery
And photos were damaged round the edges

Wish I'd read reviews. Paid £9.99 for next day delivery which was the whole reason I came here instead of my usual photo site. They will be late and therefore now not in time for what I need them for. Why promise something you can't actually follow through with? I imagine chasing a refund on the delivery cost will be hard work because it's the only way they make money

They are not free snaps £9.99 next day delivery which arrived 4 days later, photos pushed through letterbox bent, I'll not rush back to use this service

Paid 9.99 for next day delivery and it was not delivered on time . Needed it for a gift and paid the next day fee to ensure it was possible . I emailed them asking. For
Them To
Refund the delivery and have not heard back .so not great experience . The photo themselves did arrive (late) and were what I expected .

Prompt delivery as advertised but 2 of the group photos were trimmed too much and significant family members were cut out of the photos? One of them being my son?

Wish I could give no stars. Paid for next day delivery on the Wednesday, said they’d be delivered on the Thursday. Weren’t processed till Thursday with a Friday delivery. Message on Friday to say they’ll be delivered on Saturday. This was too late as it was a scrap book I was making as a present to give on the Saturday morning. Emailed them, they refunded £2!!! Apparently it’s the difference between next day and standard delivery. Emailed back to say I was not happy with this. Email again a couple of days later with an official complaint. Nothing. I’ve now had to involve Resolve. I would never order from this company again. I understand issues arise with processing and delivery, but the customer service is appalling

All good thanks

Easy to navigate the website and speedy delivery

Great quality of images. Did not arrive the next day, but it was worth the wait.

I never received my order from FreeSnaps. I tried contacting them multiple times, but I have not had a response for almost 1 month about the status of my order. I have tried to request a refund, and I am unable to contact their customer service despite multiple attempts. I would never order from this company again.

Great service very quick and super quality

Did not arrive on time despite paying extra for delivery

Have not answered refund request

Great and affordable prints. Highly recommended!

The snaps I ordered came very quickly and were of very good quality ,thanks.

I ordered from Freesnaps because they promised next day delivery as I needed them for a special occasion. They didn’t get delivered until the day after. I’m very disappointed and will not use them again and will spread the word.

Im not happy with photos quality, communication and very big question is nex day delivery 🤔

Very bad quality