Marta was excellent - so knowledgeable and passionate about the history, culture and evolution of Granada and Spain. Her spoken English was outstanding and engagement with the group was excellent. Th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lisa gave us 2 tours - essential Funchal and Old town. So helpful! She went over and beyond the expected and deserved to be well rewarded for her time. We were able to plan the rest of our week in Mad... See more
Company replied
Zack was a fantastic tour guide! He’s young, passionate, friendly, and genuinely enthusiastic about Toronto’s history. He did a wonderful job bringing the city’s past to life and making the tour b... See more
Company replied
We had a super interesting Tour with Crespo. Full of Details and fun facts, Never boring, with respect for the locals and guests alike, and easygoing. It was easy to follow him, literally and in his e... See more
Company replied
Company details
Written by the company
FREETOUR.com is the original free tour global travel platform helping smart travelers discover and book free walking tours, budget tours and authentic local experiences with passionate local guides. Since 2014, our mission has been simple: make it easier for people to explore new cities through local eyes, connect with real culture and enjoy quality travel experiences on fair terms. Today, FREETOUR.com connects travelers with tour providers in 145+ countries Worldwide, with a strong presence across Europe and many of the world’s most visited cultural destinations. Whether you are looking for free tours in Barcelona, Budapest, Rome, Venice, Vienna or Naples, our platform helps you compare routes, languages, ratings, availability and local guide expertise before booking. We champion the free tour concept because walking with local guides is one of the most accessible ways to understand a city’s history, traditions, neighborhoods and everyday life. From first-time visitors planning a short city break to experienced travelers searching for deeper local insight, FREETOUR.com and the mobile app, available on Google Play and the App Store, make it easier to find trusted free and budget tour providers around the world. Our focus is not only on sightseeing, but on meaningful travel: discovering stories behind famous landmarks, exploring local culture beyond the obvious routes and supporting guides who share their knowledge, passion and personality with travelers every day.
Contact info
Baarerstrasse 75, 6300, Zug, Switzerland
- support@freetour.com
- freetour.com
4.9
Excellent
6k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great tour with perfect level of detail!
Great tour with perfect level of detail at each stop. You pay how much you want at the end, completely up to you. I did the "Madrid Essentials Free Tour: Sol, Plaza Mayor, Royal Palace & more" tour and I really enjoyed it and recommend it if you are in Madrid. I did it on my first day there and it was a great way to start the trip. Great organisation from the company, easy to meet and ask questions before if needed.
20 September 2026
Unprompted review
Reply from FREETOUR.com: Walking Tours
Sol, Plaza Mayor, the Royal Palace, all with just the right level of detail — sounds like the perfect first-day introduction to Madrid. Thanks for the recommendation, and for highlighting how smoothly Freetour.com had everything organized!
We are super happy with the tour we did…
We are super happy with the tour we did today! It was a wonderful way to discover Brasov with a local, learn more about Romania's history and get some useful tips. The atmosphere was very nice and friendly, thanks to the guide that took time to discuss with all of us and answer all questions. We will definitely recommend this tour. Thank you again :)
22 September 2026
Unprompted review
Reply from FREETOUR.com: Walking Tours
So happy to hear this, Juliette! Discovering Brasov through a local's eyes, diving into Romania's history, and having a guide who genuinely took time with everyone's questions — that's exactly the experience we love to hear about. Thanks so much for recommending Freetour.com!
Really enjoyed learning the city’s…
Really enjoyed learning the city’s history, Lucia was very interesting and informative, definitely recommend
22 September 2026
Unprompted review
Reply from FREETOUR.com: Walking Tours
Lucia clearly knows how to bring a city's history to life! Glad you found it so interesting and informative, and thanks so much for recommending Freetour.com to others.
Outstanding walking tour of catania
Agatha is an outstanding guide, communicator and performer. .not to mention, she has a beautiful singing voice. This woman is a treasure for Sicilian and Catanian culture. You need to fo a tour with her!
22 September 2026
Unprompted review
Reply from FREETOUR.com: Walking Tours
It's wonderful to hear she brings so much of Sicilian and Catanian culture to life on every Freetour.com tour. Thank you for such a heartfelt recommendation, we'll be sure to pass it along!
The organisation was first class
The organisation was first class. My tour guide Michael was knowledgeable and experienced.
17 September 2026
Unprompted review
Reply from FREETOUR.com: Walking Tours
Great to hear both sides came together so well, Roger — Michael's knowledge and experience, paired with smooth organization from Freetour.com. Thanks so much for sharing your feedback!
This tour was the absolute highlight
This tour was the absolute highlight. Sarah was such a great guide, and Pacino was such a sweet companion.
I already knew a lot about Harry Potter, but I learned so much more. We visited places I wouldn’t have seen on my own, and Sarah shared a wealth of knowledge with us. It was entertaining and very impressive. We always waited for everyone at each stop, so don’t hesitate to join even if you can’t walk very well. It’s absolutely worth it, and be sure to tip the staff at the end of the tour—they do a great job!
18 September 2026
Unprompted review
Reply from FREETOUR.com: Walking Tours
Sounds like an absolute highlight indeed, Lisa! Sarah (and Pacino too!) clearly made this Harry Potter tour something special, sharing all those hidden gems and extra knowledge along the way. Thanks so much for the detailed review, and for the kind reminder to fellow travelers about tipping at the end — that means a lot to the guides working with Freetour.com.
Great introduction to Prague
The guide was informative, humorous and easy to understand.
20 September 2026
Unprompted review
Reply from FREETOUR.com: Walking Tours
Informative and funny is the perfect combo for a first look at Prague, Narelle! Thanks for the great feedback on your Freetour.com experience.
Extremely valuable tour with Liina
Extremely valuable tour with Liina guide, full of interesting details and discussions.
21 September 2026
Unprompted review
Reply from FREETOUR.com: Walking Tours
Liina really delivered, it seems — interesting details and great discussion make all the difference! Thanks for sharing your experience with Freetour.com.
We booked a free walking tour around Hanoi and honestly, it turned into one of the highlights of our trip.
Our guide, Lim, was absolutely amazing. From the very beginning, she was so warm, friendly, and easy to talk to. It never felt like we were just being shown around by a guide — it genuinely felt like we were exploring Hanoi with a friend. The conversations just flowed naturally, we laughed so much, and we got to learn about the city and Vietnamese culture in a way that felt really personal.
What made it even more special was how comfortable everything felt. Within a short time, it honestly felt like we were spending the day with old friends rather than people we had just met. By the end of the tour, we felt like we had made friends for life.
Lim showed us a side of Hanoi that we probably wouldn’t have experienced on our own, and we’re so grateful for that. If you’re visiting Hanoi and have the chance to do a tour with Lim, absolutely go for it. You’ll see the city, learn a lot, have plenty of laughs, and hopefully leave with a new friend — just like we did. ❤️
20 September 2026
Unprompted review
Reply from FREETOUR.com: Walking Tours
Nikhil, "friends for life" after just one tour is such a rare and beautiful outcome, and it really shows what Lim brought to the day beyond the usual sightseeing. What stands out most is how naturally the connection formed — not something you can plan for, just genuine warmth meeting genuine curiosity. Thank you for sharing something this heartfelt; Freetour.com is genuinely moved that a walk through Hanoi turned into a friendship you'll carry with you.
We used Freetour when we visited Malaga…
We used Freetour when we visited Malaga recently. With little time to see the city, we felt this might be the best way to get to know it and WOW. What a fantastic tour. Juanlui was amazing, charismatic and knowledgeable. And in the end, he absolutely did not push or make us feel guilty about tipping.
Absolutely recommend this company for anywhere they have availability.
20 September 2026
Unprompted review
Reply from FREETOUR.com: Walking Tours
Paul, choosing Freetour.com specifically because of limited time in Málaga, and having it exceed expectations, is exactly the use case we hope to deliver on. What really stands out is you noting that Juanlui never pushed or made you feel guilty about tipping — that's not accidental, it's core to how we want the model to work, so it means a lot that it came through naturally. Thanks for such a strong endorsement, and for trusting the company again wherever your travels take you next!
Nice tour with a very interesting guide…
Nice tour with a very interesting guide and funny also. He was very delicate and paid attention to all of us. I recomend this tour without any hesitation.
18 September 2026
Unprompted review
Reply from FREETOUR.com: Walking Tours
"Delicate" is such a thoughtful word choice, Yaritza — it suggests real sensitivity and attentiveness toward the group, not just entertainment value. Paired with genuine humor, that's a great combination. Thanks for recommending this "without any hesitation" for Freetour.com!
Lisa is a font of knowledge if all things Madeira.
Lisa gave us 2 tours - essential Funchal and Old town. So helpful! She went over and beyond the expected and deserved to be well rewarded for her time. We were able to plan the rest of our week in Madeira based on her recommendations and now understand so much more of Portuguese history and culture. Attentive and knowledgeable. Highly recommended.
17 September 2026
Unprompted review
Reply from FREETOUR.com: Walking Tours
Two tours, plus enough insight to plan out the rest of an entire week in Madeira — Deborah, that's real added value beyond just the tours themselves. "Went over and beyond the expected" is exactly the kind of dedication we hope gets recognized, both in reviews and in tips. Thank you for such a thorough recommendation for Freetour.com and for Lisa's work!
Great tour with lots of information on the Jewish community in Rome
The tour was great. Our tour guide Nicolette was energetic and very informative of the history of the Jewish community over the years. We visited the ghetto area and also Trastevere area. Recommend this tour to all.
19 September 2026
Unprompted review
Reply from FREETOUR.com: Walking Tours
Covering both the Jewish Ghetto and Trastevere in one tour gives such a rich, layered view of Rome's history, Sharron, and it sounds like Nicolette's energy matched the depth of the subject matter well. Thanks for recommending this experience so clearly for Freetour.com!
The 'War and Peace in Colombia' walking tour
The 'War and Peace in Colombia' walking tour offered a well-balanced mix of historical insights and cultural context. The guide provided detailed information while being attentive to the group’s engagement. It helped me better understand Colombia’s history and diversity.
17 September 2026
Unprompted review
Reply from FREETOUR.com: Walking Tours
Balancing detailed historical information with genuine attentiveness to the group's engagement isn't easy on a topic as complex as Colombia's war and peace history, but it sounds like your guide managed it well. Thank you for such a thoughtful review — Freetour.com is glad this tour helped deepen your understanding of the country.
A bit dissapointed
We wanted more ghost stories and mystery.
But the guide was good, but we wanted to see more scary places..... So a bit disappointed.
17 September 2026
Unprompted review
Reply from FREETOUR.com: Walking Tours
Glenn, thanks for being honest about this — it sounds like the guide did a good job overall, but the tour didn't quite deliver on the spookier, mysterious angle you were hoping for. That kind of feedback on content and theme is genuinely useful for us.
If you'd like, feel free to send more detail to support@freetour.com about which tour this was — we're always looking to make sure a tour's description matches what guests actually experience.
Very informative tour
Very informative tour. Lots of interesting anecdotes
19 September 2026
Unprompted review
Reply from FREETOUR.com: Walking Tours
Interesting anecdotes are what turn information into something memorable, sounds like this tour had plenty of both. Thanks for the great feedback for Freetour.com!
Definitely 5 Stars !!!
We enjoyed our Rock and Roll tour of London with Ben. We found him to be very knowledgeable, very personable and enthusiastic. We've already booked another tour !! Check out Free tours by foot on YouTube as well !!
18 September 2026
Unprompted review
Reply from FREETOUR.com: Walking Tours
Robin, already booking another tour before you've even left is one of the best compliments a guide can get! Ben's mix of knowledge and enthusiasm on the Rock and Roll tour clearly made a strong impression. Thanks for the 5 stars and for spreading the word about Freetour.com!
Necessary counterpart
It is very necessary to not only hear the stories the Catholic Church is telling us but to also hear about the horrible crimes they committed throughout the centuries.
18 September 2026
Unprompted review
Reply from FREETOUR.com: Walking Tours
Johanna, thank you for this perspective — presenting a more complete, balanced view of history, including its harder truths, is something we think matters when it comes to guiding people through complex historical narratives. We appreciate you highlighting this aspect of the tour for Freetour.com.
Deep dive into the Brazilian history
Excellent organization and very interesting facts about the brazilian history. Our guide, Leandro, was amazing!
14 September 2026
Unprompted review
Reply from FREETOUR.com: Walking Tours
A genuine "deep dive" rather than a surface-level overview is a great sign of a well-researched tour, and it sounds like Leandro delivered exactly that on Brazilian history. Thanks for the strong feedback for Freetour.com!
Fantastic tour guide who was…
Fantastic tour guide who was knowledgeable and passionate about Lisbon and Portugal. You need to do this tour.
14 September 2026
Unprompted review
Reply from FREETOUR.com: Walking Tours
"You need to do this tour" — John, that's about as direct a recommendation as it gets! Knowledge paired with real passion for Lisbon and Portugal clearly left a strong impression. Freetour.com appreciates the enthusiastic push!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.