Great opportunity to invest for your future. Pros: - really low costs for investing and currency FX - ISA and SIPP availability - good app also including a web interface - multitude of in... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I like this app as it is easy to use, pays interest on cash in my account, transactions are quick. Any enquiries I've made get a quick and helpful response. Only downside I've encountered was I wante... See more
Company replied
Took way too long to get account approved, despite numerous attempts to contact the company but posting a review here did the trick within the hour! I’m on now and it’s looking great.
Company replied
No standing or dealing charges, availability of GIA, stocks and shared ISA, SIPP. Access to a great stocks charity, notably to some gilts. They do not provide USD holding facility, and every transact... See more
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Company details
Information provided by various external sources
With Freetrade, you can invest for free in the stock market. Our app is available today on iOS and Android.
Contact info
London, United Kingdom
- freetrade.io
4.2
Great
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Great
Great, easy to use platform.
Makes reading simple and very nice interface.
Absolutely no complaints and would highly recommend.
2 June 2026
Unprompted review
Reply from Freetrade
Thank you for your kind feedback. We’re really pleased to hear you’re finding the platform easy to use and that the interface makes things simple and enjoyable to navigate.
It’s great to know you’d recommend us, and we truly appreciate you taking the time to share your experience.
Low cost and easy to navigate
Tentatively dipping my toe into online investment I wasn’t sure where to start but Freetrade has made the process simple. Low cost and easy to navigate. If you’re thinking about taking the plunge as a beginner I highly recommend Freetrade
28 May 2026
Unprompted review
Reply from Freetrade
Hi there, thanks so much for the 5-star review!
Taking that first plunge into the market can definitely feel a bit daunting, so we're absolutely thrilled that Freetrade has made the process simple and easy to navigate for you. Keeping costs low and the app accessible for beginners is exactly what we aim for.
Welcome to the world of investing, and thank you for the wonderful recommendation!
Great choice of ready made funds and…
Great choice of ready made funds and stocks that an inexperienced investor can buy with a small fund to start with
25 May 2026
Unprompted review
Reply from Freetrade
Hi there, thanks so much for the 5 stars!
We designed Freetrade to break down barriers, so it’s amazing to hear that our selection of stocks and ready-made funds has made it easy for you to start your investing journey with a small budget.
Welcome aboard, and happy investing!
Prompt response to my questions and…
Prompt response to my questions and requests
27 May 2026
Unprompted review
Reply from Freetrade
Thank you so much for the 5-star review!
We know how important it is to get quick answers when it comes to managing your portfolio, so I’m thrilled to hear the team hit the mark for you.
Happy investing!
Reply from Freetrade
Thanks for your feedback. Great news! We’ve updated this: SIPPs and ISAs are now free of monthly/annual fees and are available on the Basic plan.
Incredibly user friendly
Incredibly user friendly.
Have moved accounts from other well known providers to here as can manage multiple accounts
25 May 2026
Unprompted review
Reply from Freetrade
Thank you so much for taking the time to leave us a 5-star review!
We're thrilled to hear you’ve moved your accounts over to Freetrade. Making it seamless to manage multiple accounts, like your ISA, SIPP, and GIA, all in one place is exactly what we aim for.
Welcome aboard, and thank you for choosing us to look after your investments!
Great so far
Great so far, but if you dont add new etfs LDGG will have to transfer else where. Fractional shares would also be a bonus
21 May 2026
Unprompted review
Reply from Freetrade
Thanks for taking the time to share your feedback. We’re glad to hear your experience has been positive so far.
We appreciate your comments around expanding our ETF offering and fractional shares support. Feedback like this is incredibly valuable, and we’ve shared it with the team as we continue to develop the platform and broaden our investment offering.
Reply from Freetrade
Thanks for the great feedback! We’re really pleased to hear you’re finding the app easy to use, feel well informed, and have had a positive experience. It’s great to know you feel secure using Freetrade - that’s incredibly important to us.
great choice of funds etfs and shares…
great choice of funds etfs and shares no commision best place if buying mutual funds
20 May 2026
Unprompted review
Reply from Freetrade
Thanks for the great feedback! We’re really pleased to hear you’re enjoying the range of funds, ETFs, and shares available on the platform.
Why is same day withdrawal only…
Why is same day withdrawal only available in plus subscription?
20 May 2026
Unprompted review
Reply from Freetrade
Same-day withdrawals are currently one of the benefits included with our Plus subscription. Standard withdrawals are still processed as usual, but Plus members have access to faster withdrawal times alongside other additional features.
Rubbish app
18 May 2026
Unprompted review
Reply from Freetrade
We’re sorry to hear you feel this way.
If there’s anything specific that’s not working for you or if you’re experiencing an issue, please let us know at reviews@freetrade.io and we’ll be happy to look into it and help resolve it.
over 8 weeks for simple isa…
Has taken over 8 weeks for a simple isa transfer. The data they input for average share price is completely wrong and is ot based on the original book cost. Cannot speak to anyome on the phome so you play message ping pong but never any clear dates on when problems will be resolved.
15 May 2026
Unprompted review
Reply from Freetrade
We're really sorry for any confusion or inconvenience caused on this occasion.
The cost basis we display is based on the transfer value, which means it may not always reflect the original purchase cost.
That said, if you would like us to update it, please email the cost basis figures (in GBP) to reviews@freetrade.io and we’ll look into this and update it as soon as possible.
Brilliant service
Brilliant service. I did an ISA transfer and was kept informed every step of the way. So long as you're not in a hurry, there's always someone to get back to you.
13 May 2026
Unprompted review
Reply from Freetrade
Thank you for the brilliant 5-star review!
We're so glad to hear your ISA transfer went smoothly and that our updates kept you reassured throughout the process. We always aim to provide thorough, helpful support, so we really appreciate you highlighting the team's dedication.
Welcome to Freetrade, and happy investing!
A SAHM going through divorce and…
A SAHM going through divorce and needing to find some financial independence, not your typical trader! Have appreciated the opportunity Freetrade gives to gently begin my trading experience, slowly building up my portfolio and learning as I go. Can't wait for my kids to be 18 and start their own too. Brilliant entry into an unknown and mystical world!
14 May 2026
Unprompted review
Reply from Freetrade
Thank you so much for sharing your story, and for the 5 stars!
Taking control of your financial independence during a major life transition is incredibly inspiring. We designed Freetrade to be a welcoming place where anyone can learn and build a portfolio at their own pace.
We're cheering you on every step of the way.
User friendly and easy to navigate for beginners
Good trading platform which is commission free and has plenty of trading functions. It would be perfect if it allows auto-reinvest with cash dividends received though.
Overall, my experience with Freetrade is positive.
23 March 2026
Unprompted review
Reply from Freetrade
Thank you for the fantastic 4-star review and for sharing your feedback with us!
We're glad to hear that you're enjoying our commission-free model and the range of trading functions available on the platform.
We also really appreciate your suggestion regarding automatic dividend reinvestment (DRIP). Hearing what features our community wants is exactly how we improve, and we'll be sure to pass this on to our product team for future consideration.
Thanks for being part of Freetrade, and happy investing!
Misleading Referral Incentives and Extremely Poor Treatment of a Long-Term Customer
As a long-term investor and paid subscriber, I am lodging this review following a two-week-long dispute with Freetrade's customer service regarding a non-applied free share referral. This experience highlights misleading campaign incentives and extremely poor treatment of a loyal customer.
Misleading Incentives and Contradictory Denials
I referred a person who signed up using a newly generated referral link from the app in March 2026. Despite confirming all campaign requirements were met, the free share reward was not applied.
Customer service initially required the referred person to contact them directly due to "privacy regulations". Even after this step was completed, the reward remained missing. Freetrade subsequently provided contradictory reasons for the denial:
The company claimed the relationship was "originally created several years ago under a previous referral campaign".
The Marketing team "decided not to grant the exception" because the sign-up fell outside the eligible timeframe.
I challenged that if an old link was still active and functional without an "expired" notification, it suggests a significant failure in the software and sign-up process.
Poor Treatment of a Long-Term Customer
The referral process was misleading, did not work as advertised, and consumed a significant amount of my time for a minimal incentive. The burden of correcting what appeared to be a systems error was placed entirely on me, a long-term customer, investor, and subscription payer. The entire service experience was characterized by delays and a refusal to honour the advertised reward.
13 May 2026
Unprompted review
Reply from Freetrade
Thank you for your feedback. We understand your frustration as a long-term subscriber, but we must be transparent about our decision regarding this referral.
Our referral campaigns operate under strict, established Terms & Conditions, which include a mandatory 30-day timeframe to complete all account requirements, as well as exclusions for individuals who have previously initiated an account setup.
It appears that our Support and Marketing teams did thoroughly review your case. However, to ensure absolute fairness across all of our promotions, we must consistently apply these eligibility policies.
Due to privacy regulations, we cannot discuss specific account histories or logs in a public forum. If you wish to discuss this further or formally escalate how your ticket was handled, please reach out to us directly at reviews@freetrade.io so our team can assist you privately.
Thank you for your understanding.
Smooth transfer
It was easy to open an account and then transfer my money from the previous provider. I received emails with updates at every step.
1 April 2026
Unprompted review
Reply from Freetrade
Thank you for the wonderful 5-star review!
We know transferring your hard-earned money can feel like a big step, so we make it a priority to keep you fully updated every step of the way. We're delighted to hear the process was smooth and straightforward for you.
Welcome aboard, and thank you for trusting us with your portfolio!
Satisfied Freetrade customer…
Very happy to have transferred to Freetrade. Having both funds and ETFs available, plus no holding or dealing charges for these, is great.
Also find that their order execution is better than a certain competitor.
13 May 2026
Unprompted review
Reply from Freetrade
Thank you for the fantastic 5-star review, and welcome to Freetrade!
We're thrilled to hear your transfer went smoothly and that you're making the most of our commission-free funds and ETFs. We appreciate the shoutout regarding our order execution speed, too, we work hard to keep it sharp.
Thanks for choosing us to house your portfolio, and happy investing!
Easy to use and understand
4 May 2026
Unprompted review
Reply from Freetrade
Thank you for the 5 stars! We love hearing that the platform is easy to use and understand. We're built to keep investing straightforward, so it's great to know we're hitting the mark.
Wishing you all the best on your investment journey,
Reply from Freetrade
Thank you so much for the 5-star review! We're thrilled to hear you find the platform great and easy to use. Happy investing!
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