We needed quick solutions for our team and Freezvon delivered. Whereas our previous provider did not offer us any alternatives to their new phone number requirements, Freezvon really helped us o... See more
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See what reviewers are saying
After I cancelled the contract I asked their support team to send me the remaining balance back. And their answer was "when you signed the contract you accepted the paragraph XYZ that we won't be se... See more
Company replied
As a team lead, I appreciate: 1) Being able to sort and filter call data by agent, not just day, or a phone number; 2) Easy to configure call queues and rules for outbound calls (i.e. we're using l... See more
Company replied
Good, professional and patient support from the team. I am just starting out, honestly, I barely understand the difference between SIP and VoIP, much more anything else. No matter, they helped me. I d... See more
Company replied
Company details
Information provided by various external sources
Purchase virtual phone numbers with calls, sms and fax forwarding. We provide multichannel, toll free 800 numbers, cheap sip outgoing calls and VoIP services.
Contact info
Kesklinna linnaosa, Narva mnt 5, 10117, Tallinn, Estonia
- support@freezvon.com
- freezvon.com
As a team lead
As a team lead, I appreciate:
1) Being able to sort and filter call data by agent, not just day, or a phone number;
2) Easy to configure call queues and rules for outbound calls (i.e. we're using local numbers when we call to a specific region without switching our SIP accounts; no need to use any specific prefixes for that either);
3) Our manager is always available, so if there are any difficulties, it's easy to resolve. I really like that. Never regretted signing the contract with Freezvon.
28 August 2022
Unprompted review
Reply from Freezvon
Hello, Denis!
Thank you for letting us know what features you find especially helpful.
We will continue to improve, so our service could be even more useful for you.
I am their customer for 4 years
I am their customer for 4 years. Tried some of the competitors but still prefer Freezvon because of their UX. It's very convenient especially after they released latest update. Support is quite fast so I am happy and would recommend them.
12 August 2022
Unprompted review
Reply from Freezvon
Hello, Alexey!
Thank you for choosing Freezvon for 4 years. We are
glad to hear you liked our latest update - more things are in the works!
Thank you for working so quickly
Thank you for working so quickly, I registered US and Georgia numbers. Now I can talk unlimitedly with my clients and parents. Thanks for updating the design, the last one was bad ;))
12 August 2022
Unprompted review
Reply from Freezvon
Hello, Julia!
Thank you for your feedback. We are glad you like our new design. We will continue to improve, so our service will become even more convenient for you to use!
Great experience
I’ve been working with Freezvon for two years now, and glad to see them developing!
They had upgraded the design recently!
Looks awesome!:) Congrats!
11 August 2022
Unprompted review
Reply from Freezvon
Hello, Mariia!
Thank you for your feedback. We will continue to develop our service to become even more useful for you!
Very reliable provider and partner
Very reliable provider and partner. Very fast technical support!
21 July 2022
Unprompted review
Reply from Freezvon
Hello, Dmitriy!
Thank you for your review.
We are glad to know you like our service. Service is our priority, and we will continue working on improving it.
Am ready to come your partner
Am ready to come your partner and you are the welcome to me
29 June 2022
Unprompted review
Reply from Freezvon
Hello, Marck!
You can send any partnership inquiries to business@freezvon.com.
Disappointing as they have a poor…
Disappointing as they have a poor customer service. They debited my money instantly but so far no answer from them and no number given yet
26 June 2022
Unprompted review
Reply from Freezvon
Hello, Madani!
We are sorry to hear you are dissatisfied with our service.
In your case, the number was connected the next day. The standard time needed to connect a number such as the one you ordered is 24 hours. You can check time needed for activation before buying with our support team, and we inform about the time needed for the activation during purchase as well.
Thank you for leaving a review. We will continue to improve in the future.
Didn’t give me back my refund although…
Didn’t give me back my refund although I send my passport and picture as requirements don’t trust this fresvon
8 June 2022
Unprompted review
Reply from Freezvon
Hello, Irvin!
The documents you sent are not in compliance with the requirements, which we listed in our email.
Please review the requirements again and re-do the photo (the timestamp is necessary to be included!), and we will be happy to proceed with the refund.
Let us know if you have any questions still!
Have a great day
Non refund and i didn't use the service for 2 days.
I asked them for a refund after buying the number after 2 days but they never did it ,they didn't even want to back the balance is lefted at the account and now they took it and i don't want the service ,not recommended bad support and customer service and bad service.
21 April 2022
Unprompted review
Reply from Freezvon
Hello!
Thank you leaving a review. We grant refunds in cases if our services do not work as intended. If your number can receive calls and SMS, the monthly or setup fee cannot be refunded.
Your balance has been charged this month because you did not cancel your number. The monthly fee is withdrawn automatically. To prevent that, you need to cancel the number before the due date.
The procedure to refund the leftover money on your balance is described in our Terms and Conditions, which you read and accepted before proceeding with our service: https://freezvon.com/terms-and-conditions
Please contact us at support@freezvon.com or submit a ticket in Help - Submit a request from your account, if you need any further assistance.
Your feedback is appreciated, we will make sure to make refund procedures more clear to our customers.
Have a great day
I made a payment but it didn't credit…
I made a payment but it didn't credit to my account. The bank account was debited.
19 April 2022
Unprompted review
Reply from Freezvon
Hello,
We are sorry you had to face this issue.
Currently, we are experiencing a short-term delay in transaction processing through Stripe. Our IT team is working on it. Your money is safe and will be credited to your balance. Please, contact us from the email you used during the transaction. We will credit money to your balance manually.
best website online for virtual phone…
best website online for virtual phone number with great support
9 April 2022
Unprompted review
Reply from Freezvon
Hello,
Thank you for choosing Freezvon! We are glad to hear you are satisfied with our service.
None Professional company
At their FAQ they had confirmed that they can refund the balance on the account and when I had asked them to refund the balance they had stated it is impossible --they are good at taking money ONLY
1 March 2022
Unprompted review
Reply from Freezvon
Hello, Magdy!
Our FAQ stated that a refund of the remaining funds on the balance is possible only if such a request is reviewed and approved by our financial department, see our Terms and Conditions. This means that we elaborate on cases when the refund is possible in Terms and Conditions. We would also like to add that you had to read and accept Terms and Conditions before signing up for our website, making any kind of payment or ordering our services.
Thank you for leaving your review. We always use feedback from our customers to improve the service, so we made our answers about refunds in FAQ more clear. Hope this clears any confusion.
Very good support. Very Appreciated
Very good support. Hyper reactive and good feedback
3 February 2022
Unprompted review
Reply from Freezvon
Hello, Serge!
Thank you for your feedback. We are glad you're satisfied with our services. Please don't hesitate to contact us if you have any questions.
Excellent service
Excellent service, everything is clear and understandable and reasonable rates. Well done!
24 January 2022
Unprompted review
Their systems are down so I cannot pay for my account, and my phone number will be deleted through no fault of my own
I cannot pay for my account because their card system is down and they don't know when it will be back up. Or so they say. It's been several days. I've called the company and been lied to about it working again by now. I've just received an email that my phone number will be deleted from their system in less than 24 hours because of non-payment, and they don't care. They advertise 24/7 chat and service and there is none to be found - all employees have abandoned their posts on all fronts. It's a sinking ship that's about to go under water. What a scam.
6 January 2022
Unprompted review
Reply from Freezvon
Hello!
Thank you for your review. We always want our customers to speak up about their real experiences with our service. We appreciate you taking time to do so.
We are sorry for the inconvenience you have experienced due to being unable to pay with a card. The issue with online card payment arose on our payment system's side, and we've been informed that it would only take a few days to fix, which is what we communicated to our customers who contacted us during the same time period as you had, and asked to wait or use other means of payment.
This is why the information you received at first contradicted was incorrect.
It took some time, but we implemented a new card payment system to process online payments with Visa or Mastercard (though some geographical restrictions may apply - let us know if you're still experiencing any difficulties with this payment option). You might have already received an email informing you about this.
And as always, you can pay with bank transfer via invoice, or by using other online means: e-wallets (AdvCash, Perfect Money, Nix Money, WebMoney), and cryptocurrency.
As for having 24/7 support, please understand that support requests are processed in a queue. In a peak time periods, there might be no agent free to talk to you. In which case, we recommend submitting requests from your account instead.
If you are not satisfied with our response time or have other complaints, you may also contact us at business@freezvon.com to check alternative options such as priority support that is available for business customers.
Again, we are sorry for the inconvenience. Thank you for your patience with us. We will strive to improve your experience with us, because service is our priority.
Have a great day
Completely satisfied
I am completely satisfied with the cooperation with the freezvon company. The support service works every day, so I could always contact them if there was a problem.
28 November 2021
Unprompted review
Best experience every with this company
9 November 2021
Unprompted review
This is the worst site ever-wish I could give a zero rating
This is the worst site ever. They provided multiple customer service number in different countries including USA and stated 24/7 support -total BS.I have tried all the number from Estonia-London-Kazakistan-USA none of them picks up the phone. Tried day/night. Tried to get hold to chat agent on my account on their website many times and I have all the chat transcript. They asked me to provide with screen shots and telling will get back to me via email or technical support team will call me-all bogus. I had problem with top loading, then zoiper set up and finally I am not receiving my clients in coming calls. When the virtual number is dialed it drops announcing "the number is busy" in the originated location/country. My clients can't reach me via my virtual number. They did not mentioned SMS can not be made using the Zoiper application by my sip account. Out bound SMS can be done on the web account which i have sent numerous nothing going through. I am asking for refund at this point since I am unable to use the virtual number and none of the customer rep have called me to help me out with this. I also left VM on their USA number multiple times. If they fix my problem I will definitely come back and edit my frustration and anger towards this company.
21 September 2021
Unprompted review
Reply from Freezvon
Hi Elora!
First of all, thank you for leaving this review. You are helping making our service better.
Some calls during high-intensity working hours were being left unanswered. We made sure to add staff to our hotlines and also, implemented a new policy. If we missed your call, we will make a call back within 12 hours since we got it.
Please also feel free to use our other contact options, such as request form in your Freezvon account (menu Help - Submit a request), chat, Telegram, WhatsApp etc.
Outgoing SMS are sent from the web interface in your Freezvon account. We recommend using Zoiper and similar SIP apps only for calls.
We tried to identify your account based on the review you provided, unfortunately, we weren't able to. Do you still experience any difficulties? Please feel free to contact us at business@freezvon.com to discuss your case in particular. We are really sorry you have experienced inconveniences using our services and would like to rectify that. Service is our priority.
Great customer service 5 start help…
Great customer service 5 start help from support team.
7 August 2021
Unprompted review
Reply from Freezvon
Hi Ilic!
Thank you for leaving the review. We are glad you're satisfied with our service.
If you have any questions, our support team is always glad to help you.
Bought a virtual number for calls to…
Bought a virtual number for calls to Europe without any problems. Support is very efficient, they clearly told me about the tariffs and how to pay. This is my first such purchase, easy to pay and use after that.
13 July 2021
Unprompted review
Reply from Freezvon
Hi Alexandra!
We appreciate your feedback. Service is our priority, and we are glad to help you with any questions you may have about our service.
If you need anything, don't hesitate to contact our support!
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