I absolutely love these products, they’re such good quality, although are a little pricey. I love the instant bone broths and particularly like the shakes-you’d never dream that they were made from b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Sustainably produced in Norway, Freja bone broth gives you nourishing goodness as a drink or delicious ingredient. We simply simmer meaty bones, veg and herbs to make our completely natural bone broths, giving you the benefit of nutritious, wholesome food in convenient, 100% recyclable packaging.
United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service team were really helpful and efficient at sorting out our order. Products are always delicious and super healthy, just what I’m after for my family

Reply from Freja Bone Broth
Excellent customer service. A caring company that isn't taking advantage of their customers.

Reply from Freja Bone Broth
Excellent company to deal with. Unfortunately their product wasn’t for me, and they refunded my money, no quibble. How companies SHOULD be run!

Reply from Freja Bone Broth
I love these products. I have a subscription for the chicken bone broth, it’s delicious and I’ve noticed improvements in my hair, skin and joints since I’ve included bone broth in my daily routine. Customer service is also excellent.

Reply from Freja Bone Broth
First time buyer. I bought the chicken powder as at the time the beef one was out of stock which I would of favoured.
I have to honestly say it's extremely difficult to drink. The smell is so so strong, and it nearly makes me bork trying to drink it as the smell is so bad.
Not sure if I've had a bad batch as I read other reviews and people are positive about it.
The powder is not clear either, more like a yellowy colour, which is misleading as online all the images portray it as been more off a clear consistency. So I'd say that's false, well it is with the powder version anyway.
So I'm really struggling to even use this product.
I do want to try the beef product, but after this experience I would favour trying the cartons as opposed to the powder.

Reply from Freja Bone Broth
Products are excellent and have really helped in the care of my dad in his recovery from his knee replacement surgery.
Excellent customer service in their quick response to a refund request when a blip occurred on a discount code offered.
The website could be clearer on the full range of products options available and I’d love to have a more simple way of building my own bundle choices.
Turkey broth shouldn’t just be for Christmas!
Otherwise very happy customer. Thank you Freja

Reply from Freja Bone Broth
Great products, I drink the instant bone broth every day, great protein & health benefits & tastes delicious!
I have subscribed for months and love it.
Only thing I would change is more management of subscriptions online, but the customer service is quick and helpful!

Reply from Freja Bone Broth
Love the products and when I needed to reach out to their customer support, they delivered a 10/10 service 🤍
Definitely recommend Freja :)

Reply from Freja Bone Broth
Good value and quality. I have started using these at work for a tasty easy lunch while I keep working ..lovely customer service too thank you

Reply from Freja Bone Broth
Quick and easy from order to dispatch and delivery. This is now part of my staple diet, for bone health.

Reply from Freja Bone Broth
My experience of Freja has been fantastic. Unfortunately the broth wasn't for me but the customer service was absolutely amazing! I would highly recommend this company.

Reply from Freja Bone Broth
Great product and amazing taste. I love the convenience of the boxed stock which stores in the fridge door.

Reply from Freja Bone Broth
I started drinking bone broth around a month ago and absolutely love the taste and the health benefits! The chicken Ramen and the original chicken is particularly my favourite.
I would / have recommended this product to family and friends and I always look forward to a cup of it!

Reply from Freja Bone Broth
The product itself is fab, I have the instant broth sachets on subscription and needed to amend it, Evie from customer services was super helpful, quick to respond and courteous.

Reply from Freja Bone Broth
Great products and the best customer service, you actually speak to a human with a real response rather than an automated reply. I Emailed and had a very quick response and solution to an incorrect address on my order, all sorted immediately. Thank you

Reply from Freja Bone Broth
Thank you so much for the high quality of the product and for your excellent customer care!

Reply from Freja Bone Broth
Bought as a gift but recipient very pleased and quick delivery

Reply from Freja Bone Broth
I love the Freja products, they are so nutritious and tasty. Their communication and customer service is brilliant. Thank you Freja.

Reply from Freja Bone Broth
I had a problem was dealt with extremely quickly, fantastic customer service above and beyond my expectations, will always continue to use all their amazing products.

Reply from Freja Bone Broth

Reply from Freja Bone Broth
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.