Frequency Precision Reviews 

302
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

The service I received was amazing and they were so helpful explaining how to use the product and even went out there way to come out to me and show me how to use it outstanding. Definitely recommend... See more

Rated 4 out of 5 stars

The sensor mat with remote pager which i ordered arrived the following day. it works well. However i think the item is grossly overproced, a great pity as people requiring such mats have one reason al... See more

Company replied

Rated 5 out of 5 stars

After trying several different alarm pendants for my 90yr old mother we are so pleased to have discovered Frequency Precision. She is quite deaf and with arthritic hands has found others hard to press... See more

Company replied

Rated 5 out of 5 stars

We purchased the door sensor with mobile phone alert and 3 additional sensors so we can be instantly informed if my elderly mother decides to go wandering at night. James was very helpful explain... See more

Company replied

Company details

  1. Hospital equipment and supplies store
  2. also in
  3. Disability equipment supplier

Written by the company

Safe, Reliable, Technology to Assist Carers. Effective Pressure Mat telecare for hospitals, nursing homes and home carers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

302 reviews

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4.5

All reviews

(302)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleased with the little phone

Very pleased with the little phone. Just what I needed for my elderly partially sighted dad. He was against the idea but now he has it and realises how easy it is to charge and use , he is carrying it around in his pocket. ( won’t wear it round his neck) I like the fact it was all set up with the main numbers and it keeps ringing around a cycle until answered.

25 June 2021
Frequency Precision logo

Reply from Frequency Precision

Hi Alison,
Many thanks for the positive feedback.
Kind regards,
James

Rated 5 out of 5 stars

Excellent service

Excellent service, fast set up and delivery. Battery fully charged on arrival so could start using it immediately. Very easy to use.

2 June 2021
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Reply from Frequency Precision

Dear Lisa,
Many thanks for the positive review.
Kind regards,
Chris Dwyer

Rated 5 out of 5 stars

Great service

Great service, thank you :)

2 June 2021
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Reply from Frequency Precision

Hi Kirsty,
Many thanks for taking the time to write a positive review. It really helps to keep the team motivated :)
Best wishes,
James

Rated 5 out of 5 stars

Excellent Products & Excellent Service

We purchased the door sensor with mobile phone alert and 3 additional sensors so we can be instantly informed if my elderly mother decides to go wandering at night.
James was very helpful explaining how the product worked and it arrived very quickly.
It was very easy to setup and works perfect.
I would recommend this product and Frequency Precision to anyone who wants to take care of their loved ones.
Thank you.

1 June 2021
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Reply from Frequency Precision

Hi Paul,
Thanks very much for mentioning my name in the review. Glad to hear that it is working for you.
Best wishes,
James

Rated 5 out of 5 stars

Very fast delivery and I now feel…

Very fast delivery and I now feel happier knowing that help is just a button away. The button is easy enough for me to push with my wasted muscle. Thank you

1 June 2021
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Reply from Frequency Precision

Dear Mary,
I'm glad to hear that your order arrived promptly.
Kind regards,
Chris Dwyer

Rated 5 out of 5 stars

Online chat suggested a solution to my…

Online chat suggested a solution to my problem. I ordered the suggested replacement part which arrived the next day and did sort the problem. Excellent!

30 May 2021
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Reply from Frequency Precision

Hi John,
Glad to hear that you found the online chat useful. We do our best to answer online chat requests as promptly as possible.
Kind regards,
James

Rated 5 out of 5 stars

5 stars without a doubt

After trying several different alarm pendants for my 90yr old mother we are so pleased to have discovered Frequency Precision. She is quite deaf and with arthritic hands has found others hard to press or hear when speaking through the device. The company are always helpful and quickly return calls. We recently had a problem and had to return the device and it was back with us within 2 days which was very impressive. Wouldn’t hesitate to recommend.

19 May 2021
Unprompted review
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Reply from Frequency Precision

Hi Sue,
We are very glad to hear that you are pleased with the service that you received.
We hope that the device continues to be useful.
Kind regards,
James

Rated 5 out of 5 stars

Great product and great service

Great product and great service. Even if you struggle to install they are on hand to help.

13 May 2021
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Reply from Frequency Precision

Dear Mr Pile,
Thank you for the positive review. We do our best to offer support by telephone and we are grateful for your comments.
Kind regards,
James

Rated 5 out of 5 stars

Looks good but has not yet been tested…

Looks good but has not yet been tested in anger. I suggest that you leave a little more time for customers to assess the products before asking for comments. Richard Cade

8 April 2021
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Reply from Frequency Precision

Hi Richard,
Thank you for the review. We will look at the interval before the reviews are automatically sent out.
Best wishes,
James

Rated 5 out of 5 stars

Emergency Tracker

I recently bought this tracker to keep my mum safe, knowing that with a simple press of the alert button one one her kids will be on hand to get to her, hopefully this won't happen.
With the built-in GPS, two way phone I would recommend using this.

4 April 2021
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Reply from Frequency Precision

Thank you for the review.
Best wishes,
James

Rated 5 out of 5 stars

Brilliant little gizmo.

Brilliant little gizmo.....I was kept up to date with regular progress emails, it was delivered on time and kindly already set up to use immediately. Now I just have to get my ageing mother to remember to wear it and charge it regularly. Highly recommend this product and the company that supplied it..

1 April 2021
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Reply from Frequency Precision

Hi Andy,
Many thanks for your positive comments.
Best wishes,
Chris Dwyer

Rated 5 out of 5 stars

Very helpful Technical support and…

Very helpful Technical support and sales staff. Liked the way in which they tried to customise the product to my requirement .Ordered a fall sensor and an out of bed/return to bed sensor with mobile alerts.
Arrived promptly as promised

30 March 2021
Rated 4 out of 5 stars

I found the Web site very easy to use

I found the Web site very easy to use, the ordering process was very straight forward & easy to follow. All items were delivered on time. The equipment hasn't yet been set up yet so can't comment.
I'm very pleased with everything so far.

25 March 2021
Rated 5 out of 5 stars

Very pleased with our call button and…

Very pleased with our call button and pager system. The wireless extender works well in the house which is important as we have had problems with other systems due to the thick walls. James was very helpful both over the phone and by mail and guided me through what might be the best system for us. Very pleased with the end result.

22 March 2021
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Reply from Frequency Precision

I'm glad that we were able to find a solution and that you managed to achieve adequate coverage. Thank you for taking the time to write a review.
Best wishes,
James

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