Fresha logo
Visit website

Fresha Reviews 

7,294
•
TrustScore 5 out of 5

4.8

Software company
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 3,512 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for their prompt assistance, high level of professionalism, and exceptionally friendly attitude when resolving everyday business issues. Many people highlight the remarkably fast response times and the smooth, step-by-step guidance provided during technical troubleshooting. Some people were dissatisfied with occasional operational delays, noting that it occasionally took a long time to receive a response or get proper assistance. A few reviewers also experienced difficulties with ongoing communication, mentioning repetitive follow-ups, initial dead ends, or extended waiting periods before reaching a resolution.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting an overwhelming sense of satisfaction with the... See more

Customer service

Customers had overwhelmingly positive experiences with customer service, frequently praising agents for being... See more

Response time

Reviewers highlight positive aspects of response time, frequently praising the super fast and efficient... See more

Service

People report positive experiences with service, highlighting great support and quick issue resolution.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform has... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an excellent experience with Butrint from Fresha Support. He was extremely helpful, patient, and knowledgeable. He took the time to help me set up my Fresha account properly, assisted me with up... See more

Rated 5 out of 5 stars

Been using Fresha for years (can't remember how many), and it has been a great experience. I have not had to contact support since everything been working fine, but this week I had a problem with a ne... See more

Rated 5 out of 5 stars

Arta wrote back to my inquiry fast and with understanding the issue. Arta asked a few questions to ensure safety of the account, and receiving my repy, prompty solved the problem. Hepfulness, kindness... See more

Rated 5 out of 5 stars

Helped solve the problem in like 30 seconds literally. Great customer service thank you Edona for your help it honestly seemed impossible without your help 😊

Company details

  1. Software company
  2. also in
  3. Online marketplace
  4. Professional Organiser

Written by the company

Fresha is the #1 booking platform and marketplace for beauty and wellness. Each month, millions of appointments are discovered, booked and paid with partner salons, spas and barbershops on Fresha. Over 110,000 business venues in 120+ countries use the platform to manage their operations with Fresha’s intuitive, subscription-free software. Fresha transforms beauty and wellness business operations by enabling online appointment bookings, processing card payments and managing customer records, along with automation for marketing, staffing, product inventory and accounting, all in one place. Launched in 2015 originally under the name Shedul, the company rebranded to Fresha in 2020. Fresha is headquartered in London, UK with global offices located in Dubai, New York City, Vancouver, Sydney and Warsaw.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(7,294)

3,641 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great customer service

Ereza’s customer service was actually amazing, I got really quick and calm responses (to a situation that was frustrating me due to my adhd) they were very helpful - thank you!

1 October 2026
Unprompted review
Rated 5 out of 5 stars

Arnisa is amazing!!

Arnisa, has been an amazing with all the help they have given me, a great understanding on how certain things work on fresh, answered all my questions fully and helped with everything I was asking, I feel more confident in fresha

if you ever need help with fresha I hope you get Arnisa to help you 10/10

30 September 2026
Unprompted review
Rated 5 out of 5 stars

Email

Elidona sorted out the problem I had with the app , thanks again

30 September 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look