All went well until issues arose with the product, the seller now seems not to want to answer emails or phone calls regarding what has turned out to be a faulty item. I've tried on numerous occasi... See more
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Quick delivery, bought tent for son’s birthday, waited till he actually used it before reviewing. He went wild camping with it in the peaks, loves it, lightweight to carry in his backpack while rambli... See more
I bought the very last Trisar 2 2D tent that Freshair Junkie had in stock, for about half the price than everywhere else was charging. It was the weekend so I didn't expect shipping notice until Monda... See more
Ordered a Wild Country New Trisar 2 Semi-Geodesic Backpacking Tent. Arrived very promptly. Had a couple of questions about the tent that were answered very promptly, courteously and efficiently, and... See more
3.0
Average
415 reviews
No history of asking for reviews
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Great, responsive customer service
Ordered an item and within the expected timeframe received confirmation that this had been dispatched. A while later when I hadn’t received it, it became clear that Royal Mail still had the parcel in their system.
Notified Freshairjunkie and their customer service was excellent as they resolved the matter quickly and I soon had the item I had ordered.
Problems happen from time to time, but it is how well they are rectified that defines good customer service.
Well done and thank you Freshairjunkie.
14 August 2021
Best price
Delivery in 2 days. Lowest product price I found on the net.
13 August 2021
Unprompted review
Great range of stock priced…
Great range of stock priced competitively. Bought a wide range of products, delivered within 2 days, communication was great and my return was quick and easy.
4 August 2021
Unprompted review
First time buying from Freshairjunkie and wont be the last, Great products at great prices, fast delivery too.
First time buying from Freshair
3 August 2021
1st class
These guys are great, can't fault them at all. Top class service, fast delivery and unbeatable prices. Couldn't ask for more really and I'll definitely use them again. Thanks a lot.
2 August 2021
Unprompted review
All round great
when I was searching for a Wild Country Helm Compact 1 tent, Freshairjunkie had the best price, a great selection which made my decision making worse haha and super quick delivery times. Will defo use them again!
12 July 2021
Super efficient service.
12 July 2021
Free shipping and good service!
11 July 2021
Great service and price
8 July 2021
Delivered on time and as described.
7 July 2021
Easy to order from
Easy to order from; got item within two days of ordering…. Item perfect, would use company again… Ron
7 July 2021
Delivery was quick.
Delivery was quick.
Only put the tent up in the back garden so far just to check it. All good, can’t wait to take it camping.
6 July 2021
Delayed delivery. No help from anyone.
Spent £590 on a tent. Sent by Parcelforce who said the delivery would take on Friday then didn't turn up. Parcelforce customer services said they would put it for Saturday delivery then they didn't. It's 7PM Monday and no deliveries yet. Contacted Parcelforce again to be told to contact the seller. Contacted the seller and, although polite, but failed to provide answers to the delivery and order cancellation as I asked. Some may argue it's not a seller's fault but it's a business decision to use RM and PF. There are other couriers in the market who stopped using covid as an excuse long before to cover up own faults. Same driver name on Friday and Monday and even I saw the van passing near my street on the live tracker so no excuse. Looking at the reviews, I'm not the first one to mention about their delivery options. Perhaps it's time to review the delivery partners. To be clear, it's a London postcode and I received parcels from other couriers including RM without any issues on Friday and Monday. The product was marginally cheaper than other websites but should have gone to others who use DPD.
Update 29/07/2021
Amex sent a copy of shop's response where he referred the case as a fraudulent. I have escalated this to Amex and Stripe and made it clear they file a case against the merchant. Now I have a copy of call recordings with Parcelforce where they confirmed that the shop never contacted the carrier to query a location of the parcel. This is going to the Trading Standards now.
5 July 2021
Unprompted review
Best price I could find anywhere
Best price I could find anywhere. Speedy delivery. All good. Should be called A breath of Fresh Air Junkie. 👍
5 July 2021
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