All went well until issues arose with the product, the seller now seems not to want to answer emails or phone calls regarding what has turned out to be a faulty item. I've tried on numerous occasi... See more
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Quick delivery, bought tent for son’s birthday, waited till he actually used it before reviewing. He went wild camping with it in the peaks, loves it, lightweight to carry in his backpack while rambli... See more
I bought the very last Trisar 2 2D tent that Freshair Junkie had in stock, for about half the price than everywhere else was charging. It was the weekend so I didn't expect shipping notice until Monda... See more
Ordered a Wild Country New Trisar 2 Semi-Geodesic Backpacking Tent. Arrived very promptly. Had a couple of questions about the tent that were answered very promptly, courteously and efficiently, and... See more
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Excellent quality and prompt despatch…
Excellent quality and prompt despatch and delivery.
Excellent service
Excellent service, excellent product.
The order process was simple, price very competitive, delivery prompt & product first class. Couldn't have asked for more!
Excellent customer service
Delivery was very quick, unfortunately item didn’t fit so had to return. I was refunded the cost very quickly, good company to deal with, definitely recommend.
Awesome service start to end
Great price, super quick delivery. Wish the company all the best!
Very efficient service!
Quick delivery, very happy
I ordered a Wolfskin fleece. Was a bit unsure as never heard of this company before. It was unfounded as the order was confirmed immediately by e-mail with a tracking number. And it arrived 2 days later. Very impressed, and I would order from this company again.
All good
Gaiters were exactly as described, good fit and quality. Arrived promptly and without hassle.
Easy to order
Easy to order, delivered on time, good price and good quality product. Definitely would recommend.
Excellent service delivery and price.
Never used FreshAirJunkie before but will definitely use again.
You won't find a shop with better customer service than Fresh Air Junkie.
Excellent customer service, very good discounts and an efficient service from start to finish. I ordered a Terra Nova Voyager Tent from Fresh Air Junkie, and the despatch of the item was swift. Unfortunately, there was a mix up with the delivery, and the parcel was mistakenly delivered elsewhere. I emailed Simon at Fresh Air Junkie and he sorted the problem out for me. I couldn't recommend Fresh Air Junkie highly enough.
Flawless customer service.
Flawless customer service.
Ordered a jacket from Freshairjunkie.co.uk, after not too long there was a manufacturing defect, which was no fault of Freshairjunkie.co.uk's, but they went the extra mile to make sure the issue was resolved as quicky as possible and it soon was.
Can't recommend the website and customer service enough. 10/10.
Happy Customer
Ordered a (fairly high end) head torch. It was as cheap as I could find online, was dispatched quickly and well packed when it arrived. Very happy with my experience.
Warm toes!
Stumbled upon Freshairjunkie and glad I did.
Easy to order and arrived quickly and I now have warm toes.
Excellent service.
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