Freshpet Reviews 870

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, noting that their dogs love the food and show improved health, including shinier coats and better digestion. Many appreciate the convenience of the delivery service and the ease of ordering, often highlighting the excellent packaging that keeps the food fresh. However, some customers expressed concerns regarding pricing, particularly after initial discounts. A few also mentioned issues with delivery, such as lost orders or packages left in unsuitable conditions.

What people talk about most

Product

Reviewers mention positive feedback about the product. Customers consistently report that their pets love the... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the food's fresh,... See more

Delivery service

Clients share positive opinions on delivery service, often praising its convenience, speed, and packaging.... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process extremely easy, with... See more

Price

Reviewers highlight ambiguous aspects of price. While some consumers appreciate the reasonable pricing,... See more

Based on these reviews

Rated 5 out of 5 stars

After her puppy dry food, we thought the Farmers food sounded healthier and delivered to us was great idea! But Demi would only eat one meal a day and not even finish it so seeing you now also have ho... See more

Company replied

Rated 5 out of 5 stars

Dexter loves this food! He can digest it the way he was intended now instead of it all just passing straight through him! I don't think anything would ultimately change his over active metabolism, but... See more

Company replied

Rated 5 out of 5 stars

My dog is a little Jack Russell who won’t eat anything consistently and hates all types of dog food. I bought 2 bags of fresh pet on a whim and miraculously she has eaten both selections 3 times in a... See more

Company replied

Rated 5 out of 5 stars

We’re all very happy with freshpet food & I’ve just found the two small dog packs at the back of the fridge which they will be trying tomorrow. Getting near the end of the ones we have I’ll be orderin... See more

Company replied


Company details

  1. Animal feed shop

Written by the company

Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

870 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Love this company and their food!

The questionnaire made things easy to find the right food for my dog with the correct serving portions. My dog is a picky eater and I finally found a food she loves!

30 January 2026
Unprompted review
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Reply from Freshpet

Hi Phillip, your feedback is the best kind of treat! Our mission is to make mealtime simple and healthy for the dogs you love, so we’re thrilled to hear that your picky eater is enjoying our recipes. Reviews like yours make our day extra pawsome. 🐾💚

Rated 5 out of 5 stars

Im shocked that she loves it so much

Im shocked that she loves it so much, she used to be a grazer and didn’t always finish her food. With FreshPet, she devours every meal immediately when fed. No stomach issues during the transition.

20 February 2026
Unprompted review
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Reply from Freshpet

Hi Angèl, we're thrilled to hear that your pup loves our meals and that transitioning has been easy! Thanks for trusting us with her nutrition. We truly appreciate you. 🐾💚

Rated 5 out of 5 stars

My girls love it

My girls love it! We have tried several home delivery dog foods. Fresh pet is by far the best one we’ve tried. The girls eat every bit of it never leaving any in their bowl.
It definitely agrees with their system. Their bowel movements are consistent with a good digestive system. That is a major plus.
Fresh pet has an ease of use that my husband and I really appreciate. So easy to store and serve no mess..
We love it! Thank you fresh pet!

2 February 2026
Unprompted review
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Reply from Freshpet

Hi Beverly, thank you so much for the paws-itively wonderful review! 💚 Our mission is to make mealtime simple and healthy for the dogs you love, so we’re thrilled they’re enjoying it. Sending tail wags your way! 🐶

Rated 5 out of 5 stars

My dog loves the fresh pet food

My dog loves the fresh pet food. I mix it with his dry food and he cleans his bowl every time. I have a second puppy and plan on feeding him fresh pet soon.

16 February 2026
Unprompted review
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Reply from Freshpet

Hi Lakida, your feedback is the best kind of treat! Thank you for the 5 stars and for choosing Freshpet. We’re so glad we could deliver a tail wagging experience. 🐾💚

Rated 4 out of 5 stars

Fresh food

Fresh food. She seems to like it. Easy to serve.

19 February 2026
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Reply from Freshpet

Hi Joni, we are thrilled she's enjoying it, especially since our mission is to make mealtime simple and healthy. Sending tail wags your way! 🐶💚

Rated 5 out of 5 stars

Symba is a 4mo mixed Maltese Terrier…

Symba is a 4mo mixed Maltese Terrier very energetic and loves to eat and loves his treats he knows when I open the refrigerator he’s going to eat he jumps up and down until I make him settle down so I can put his bowl down so he can eat ❤️

1 February 2026
Unprompted review
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Reply from Freshpet

Hi Theondra, you know it’s real love when the fridge opens and the tail starts wagging! 🐶💚 Thanks for the 5 stars, Symba’s excitement made our day!

Rated 5 out of 5 stars

I received the food box very quickly…

I received the food box very quickly and Ghost loves all the food choices so far.

11 February 2026
Unprompted review
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Reply from Freshpet

Hi Becky, we're so happy to hear Ghost is loving our recipes. Fast delivery and happy pups? That’s our favorite combo. 🐾💚

Rated 5 out of 5 stars

Rex is enjoying his his food

Rex is enjoying his his food

16 February 2026
Unprompted review
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Reply from Freshpet

Hi Reenie, we’re so happy to hear Rex approved of our recipes. Thank you for the 5 stars. 🐾💚

Rated 5 out of 5 stars

Ex - Very Fussy Jack Russell

My dog is a little Jack Russell who won’t eat anything consistently and hates all types of dog food. I bought 2 bags of fresh pet on a whim and miraculously she has eaten both selections 3 times in a row ! It has been such a worry for me and although Fresh Pet isn’t cheap, we love her very much so don’t care about the cost and will be getting all her food from Fresh Pet in future 😅😅😅

15 February 2026
Unprompted review
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Reply from Freshpet

Hi Angela, getting a picky pup’s stamp of approval is no small feat. We’re honored to be part of your story and truly appreciate you leaving this review. Sending tail wags your way! 🐾

Rated 5 out of 5 stars

Wonderful food and service

I have called twice for advice and questions being new to fresh pet...both times Julian and then Lola gave me all the help I needed in a very professional and courteous way. I have tried numerous fresh brands to no avail but now I have finally found the right diet for my bichon mix dog ( Teddy). My vet agrees to this food to help him loose a few pounds and stay healthy. Not sure why but even teddy's eye stains are gone. First time in his almost 5 years. I am very pleased with Freshpet food and customer service.

15 February 2026
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Reply from Freshpet

Hi Marie, We're so glad your Teddy is thriving on Freshpet and we thank you for sharing your experience; knowing it's making a difference for Teddy makes our tails wag. Thanks for trusting us with your pups’ nutrition. We truly appreciate you. 🐶💚

Rated 5 out of 5 stars

Julie loves Freshpet

Julie loves Freshpet. She has been eating the store bought Freshpet roll for years. Transitioning to the mail order makes it easier on me and not too much difference on the price

14 February 2026
Unprompted review
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Reply from Freshpet

Hi Sue, we're over the moon knowing Julie loves her Freshpet meals and that it's made mealtime easier for your whole family. Thanks for sharing the love. 🐶💚

Rated 5 out of 5 stars

Addie is four years old and I have been…

Addie is four years old and I have been preparing her meals since shortly after we brought her home at nine weeks.
I am elderly and tired of preparing meals, so I did some research and decided on Freshpet.
Best decision I've made in some time.

30 January 2026
Unprompted review
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Reply from Freshpet

Hi Pamela, your feedback is the best kind of treat! Thanks for letting us be part of Addie's routine and trusting us with her nutrition. You’ve got our whole pack smiling. 🐾💚

Rated 5 out of 5 stars

We've had our Zeus on this food for a…

We've had our Zeus on this food for a couple of months, his coat is so soft, shedding has decreased dramatically and the shine his coat has, amazing and he cleans his bowl every time. His poops, so much better now. Itching and biting his toes and coat have stopped.

13 February 2026
Unprompted review
Freshpet logo

Reply from Freshpet

Hi Merell, we're so glad your dog is thriving on Freshpet and we thank you for sharing your experience! Knowing it's making a difference for Zeus makes our tails wag. Thanks for trusting us with your pups’ nutrition. We truly appreciate you! 🐶💚

Rated 5 out of 5 stars

Freshpet for the win!

My dogs are doing very well on Freshpet. We followed the gradual transition guidelines offed by Freshpet as well as the company provided the daily calorie count needed based on my dogs ages and activity levels. Along with the best ingredients and nutritional values, Freshpet has top notch customer service. We love Freshpet! Thank you 😊

1 January 2026
Unprompted review
Freshpet logo

Reply from Freshpet

Hi Jenni, we’re thrilled to hear it’s going so well! Thanks for sharing the love and trusting us with your pups’ nutrition. You’ve got our whole pack smiling. 💚🐾

Rated 5 out of 5 stars

My 2 dogs love Fresh Pet

My 2 dogs love Fresh Pet. Rosie is 3 yr old and Ruby is 22 yr old. Your food brought my Ruby back to life when she wouldn't get up much, slept all day. Now she is more alert and more energy, basically brought her back from low energy more alert. Rosie loves your food too.

1 May 2025
Unprompted review
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Reply from Freshpet

Hi there, thanks for the 5 stars and for letting us know! We love hearing about positive health changes with Freshpet. Give Rosie and Ruby extra belly rubs from all of us. 🐾💚

Rated 5 out of 5 stars

Best food for my picky eater

After four years of trying different types of fresh food for my buddy I finally found something that he truly enjoys.
Leaves the bowl clean every time it's a real pleasure watching him eating.
Thank you Freshpet

12 February 2026
Unprompted review
Freshpet logo

Reply from Freshpet

Hi Cesar, thank you so much for the paws-itively amazing review! It’s a big win when a selective eater cleans the bowl. Thanks for being part of our pack. 🐾💚

Rated 5 out of 5 stars

My baby is so happy and full of energy…

My baby is so happy and full of energy ! She is consuming her plate in a minute. And it is very convenient in my part no need of prep... very very good product!! kudos to the chef!! glad I found u- Freshpet! the best!! will recommend surely!!

10 January 2026
Unprompted review
Freshpet logo

Reply from Freshpet

Hi Jonah, thank you for the kind words and recommendation! We’re so happy to hear you’re seeing improvements in your pet’s health and happiness. That’s the kind of feedback that makes our tails wag nonstop. 🐾💚

Rated 5 out of 5 stars

The search

I always had cats through my career and when I retired I wanted to rescue a senior dog. I didn't know what to feed him so I started researching the foods. Fresh pet turned out to be my choice because of the ingredients, quality and cost. My dog loves this food. Search over. Thank you Fresh pet.

12 February 2026
Unprompted review
Freshpet logo

Reply from Freshpet

Hi Lisa, from one pet parent to another- thank you! We know how important it is to feed your pup something fresh, and healthy. We’re honored to be part of your story and truly appreciate you leaving this review. Thanks for sharing the love. You’ve got our whole pack smiling. 🐶💚

Rated 5 out of 5 stars

Very convenient

Very convenient. Sufficient variety to keep my picky eater from getting bored.

11 February 2026
Freshpet logo

Reply from Freshpet

Hi Robert, thank you for the pawsitive review! We’re so happy your picky pup approved of our recipes. Reviews like yours make our day pawsome. 💚🐶

Rated 5 out of 5 stars

Jackson loves Freshpet

Jackson has been on Freshpet since he was weened. Its the only food He will eat. I really love the convenience of being able to change the formuls and having His food shipped directly.

12 February 2026
Unprompted review
Freshpet logo

Reply from Freshpet

Hi Shailyn, we're so happy Jackson is loving Freshpet. Thanks for taking the time to share your experience. Reviews like yours make our day extra pawsome. 💚 🐾

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