Before purchasing I had a query which was answered. My purchased items were packaged securely, and arrived in the estimated time given. So overall happy, with my purchase of Rosehip oil and Shea Butte... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company

Grant House, NG7 3GS, Nottingham, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality, but I wish the 250ml bottle had a spare pump in case I wanna use it directly. All in all great experience!

Reply from Freshskin Beauty Ltd.
Fantastic price and free delivery for an amazing product. Iwas concerned about how it would absorb into my skin. My concerns were unnecessary as it turned out. Maybe it was my really dry skin, but it was absorbed in one go, leaving no greasy film, just a nice soft feeling. And thumbs up for the bio and raw quality

Reply from Freshskin Beauty Ltd.
Ordered this fragrance which I am currently in the process of testing. However, in terms of service, value for money and delivery it was very good and would recommend.

Reply from Freshskin Beauty Ltd.
First time ordering from Freshskin Beauty after a recommendation from a lady who uses their products for her own natural skin care range. I am really happy with the quality & price of the lavender essential oil I ordered and it was delivered quickly and packaged well to avoid damage in transit. I shall be ordering other items from them in due course and pleased to be supporting a business based not far from me.

Reply from Freshskin Beauty Ltd.

Reply from Freshskin Beauty Ltd.
Ordered argan oil having researched in advance, and confirmed the colour of Freshskin's argan oil on their website product images. What actually arrived is a pale yellow, closer in colour to supermarket sunflower oil.

Reply from Freshskin Beauty Ltd.
I make orders for few years from this company however my last order came without two products cuz of the damage of box. I emailed them and they sort it out.
I suggest from now one to put the products in a bag then in box. Maybe that's way they will never get lose.

Reply from Freshskin Beauty Ltd.
The product is true to description.
I ordered the Raw Unrefined Organic Coca Butter for skin and hair which was dispatched and received pretty swiftly -
This cocoa butter is solid! with a delicate natural sweet chocolate scent.
Management; product needs to be heated gently for a softer butter texture. If you prefer oil? simply just heat the product for longer/higher temp!
Love this product, I use the cocoa butter solely on my skin and it looks and feels great very absorbent to and as stated above can be used on hair.
I highly recommend and will of course order again.
Thank you FRESH SKIN BEAUTY!

Reply from Freshskin Beauty Ltd.
Do not use this shambles of a company!
My first & last experience using them, has been absolutely shocking.
Zero customer service, extremely unhelpful & ignorant whilst trying to rectify their blatant incompetence, when trying to rectify a very simple delivery issue that needed resolving, they just wanted to pass the buck!
My bad really for not reading the reviews for this joke company, had I done so, I would NEVER have ordered from them!
Score = Minus 100 out of 10, use them at your peril!

Reply from Freshskin Beauty Ltd.
I had to have a product replaced, and this was done Free of charge, which I very gratefull for.
Thank you
David Seyforth

Reply from Freshskin Beauty Ltd.
Quick delivery all products arrived in good condition.i love your products

Reply from Freshskin Beauty Ltd.

Reply from Freshskin Beauty Ltd.

Reply from Freshskin Beauty Ltd.
I've been buying oils from fresh skin for years and never had any problems, the items ordered are always top quality and most important is that they use royal mail to deliver so your goods arrive within a couple of days (not like some cheap couriers who take weeks to deliver) . I don't think you will get this quality cheaper anywhere else.

Reply from Freshskin Beauty Ltd.
Had an item missing from original order, but this was rectified very quickly and all item arrived as specified.

Reply from Freshskin Beauty Ltd.
Always a speedy delivery. Have been using this company a while for my wax and they're the cheapest I can find and also free delivery... it's what keeps me coming back ❤️ Thank you for always delivering a fantastic service

Reply from Freshskin Beauty Ltd.
Great quality gel, absorbs quickly, healed dry patches, leaves skin feeling soft. Previously bought 99% Aloe Vera gel from other brands but finding this Freshskin gel to be far better. Fast delivery.

Reply from Freshskin Beauty Ltd.
Quality products at great prices and delivered really fast. What is not to love?

Reply from Freshskin Beauty Ltd.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.