Before purchasing I had a query which was answered. My purchased items were packaged securely, and arrived in the estimated time given. So overall happy, with my purchase of Rosehip oil and Shea Butte... See more
Company replied
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Grant House, NG7 3GS, Nottingham, United Kingdom
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Reply from Freshskin Beauty Ltd.
I ordered an item that had gone off. I needed item so ordered some more, a lesser amount, this was also in bad condition.
There is not any customer service.
Bad luck if you aren't happy with anything.
I am a regular customer and can't recommend Freshskin enough for their service and the quality of their products
Excellent value, prompt shipping and a very wide range of products. Only downside is quite a few products are out of stock, and ordering 500ml or more of essential oils are dispatched in plastic bottles, not glass. This could have been mentioned on the website, as most advice is to not use plastic for storage. Overall, I would use this company again but would not buy the larger quantities of essential oils as I prefer them to be stored in glass containers.
Always top quality products. I buy ingredients for my soap and skincare company The Good Soap from Freshskin Beauty and they always arrive quickly, well packaged, and I know I can trust the quality. Thank you
Great quality, beautiful product, exceptional value for money. Also, ludicrously speedy delivery! Many thanks.
I ordered and paid for 2 products and received only one.Of course I complained. When I tried to order again, I was banned from Ebay and the website. Not a fair seller
Essential oils are always good and delivered well packaged in a timely manner - thank you

Reply from Freshskin Beauty Ltd.
Fresh skin have fantastic products and give a great service. I always look forward to receiving my Fresh skin delivery. My only disappointment is when they run out of a product that I need, otherwise I have had very positive experiences.

Reply from Freshskin Beauty Ltd.
I usually buy the Organic Shea Butter and essential oils, and I’m always happy with my purchases. The Shea Butter is amazing for the skin — it keeps it soft, moisturized, and it feels great knowing it’s free from harmful chemicals. The essential oils are excellent too; they smell wonderful and are high quality. Highly recommend!

Reply from Freshskin Beauty Ltd.
Happy with the Shea butter. Been using for a couple of years now.
It's great for my daughter's hair in melted form.

Reply from Freshskin Beauty Ltd.

Reply from Freshskin Beauty Ltd.
I am very please with the aromas. The larger bottles of essential oils I use every day came with tubular glass droppers making them easier than ever to use. The products were all reasonable priced. They were very well packaged and delivered as expected. THANK YOU.

Reply from Freshskin Beauty Ltd.
I’ve been buying essential oils from Freshskin for several years now.I’ve always been pleased with the products and never had any reason to complain.The products are good value and delivered quickly.

Reply from Freshskin Beauty Ltd.
Offers excellent natural products at great prices. The Royal Mail delivery is reliable, and they respond quickly and helpfully to email inquiries. A trustworthy and customer-focused company.

Reply from Freshskin Beauty Ltd.
Fab products at amazing prices. Plus there's free postage! Arrives on time

Reply from Freshskin Beauty Ltd.
Top quality, reasonable prices, prompt delivery and polite, courteous communication.

Reply from Freshskin Beauty Ltd.
Product great so far but did arrive in a cracked pot. Luckily it was the lid so not too much spilt into the packaging. Maybe use a bit of bubble wrap in the future. But arrived quickly and easy to order.

Reply from Freshskin Beauty Ltd.
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