Before purchasing I had a query which was answered. My purchased items were packaged securely, and arrived in the estimated time given. So overall happy, with my purchase of Rosehip oil and Shea Butte... See more
Company replied
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Grant House, NG7 3GS, Nottingham, United Kingdom
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As always great service, brilliant products , looking forward to ordering the shampoo and conditioner base soon , 🙂

Reply from Freshskin Beauty Ltd.

Reply from Freshskin Beauty Ltd.

Reply from Freshskin Beauty Ltd.
I love their products and such great value in comparison to others on the market. They match high priced oils too for their quality. Highly recommended.

Reply from Freshskin Beauty Ltd.
😍🥰🥰🥰 I am very satisfied with the service and products

Reply from Freshskin Beauty Ltd.
5/5 for the shopping experience. The website is informative and easy to navigate, ordering is straightforward and products are very good quality. Delivery is a little slow but snail mail was requested (!)

Reply from Freshskin Beauty Ltd.

Reply from Freshskin Beauty Ltd.
I have bought products from Freshskin several times, and never had a problem so I’m sad to be posting a negative review. My order did not arrive within the 7 working days as expected, so I tried to contact them by phone using the number provided on the invoice, but got a message saying the number was incorrect. After reading other reviews I see I am not alone in this, and the reponses from the company state they do not have a phone line. Why then do they put a phone number on the invoice? I then went online and asked where my order was. I received no response, but got a message the next day from Royal Mail saying they had received my parcel and I would receive it within 48 hrs, which I did. The order had obviously never been dispatched in the first place, despite me receiving an email from fresh skin saying it had. I still haven’t had a response from freshskin to my online question. Their customer service is very poor.

Reply from Freshskin Beauty Ltd.
I'm buying this product second year and keeping doing it. I love the quality and price. Totally recommend!

Reply from Freshskin Beauty Ltd.
Order not received , they stopped responding to my messages on ebay, poor customer service would never recommend.

Reply from Freshskin Beauty Ltd.

Reply from Freshskin Beauty Ltd.

Reply from Freshskin Beauty Ltd.
Freshskin are always prompt with communication. Goods arrive on time professionaly packaged and excellent quality.

Reply from Freshskin Beauty Ltd.
I really enjoy the oils especially the Neroli light, the oils are at a very reasonable price. Easy to order and they always arrive on time with no fuss. I recommend this Company.
Thank you. 😀

Reply from Freshskin Beauty Ltd.
I have bought products from Freshskin before and have found they give a good service as they did on this occasion

Reply from Freshskin Beauty Ltd.

Reply from Freshskin Beauty Ltd.

Reply from Freshskin Beauty Ltd.
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