The reason why this compan provides an excellent srevice is because of its people. It looks like that all the advisors are amazing, efficient and really nice people to deal with. There are many names... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I was contacted by Fresh Start UK after I decided to do something about my debts and also the mounting and excessive charges which doesn’t have any impact on clearing those debts. I spoke to Aron at l... See more
For me personally it was important to fill in my annual review on paper !!....not computer savvy....dont even own a PC ...my debt was horrendous because of bad decisions earlier in my life....anyway... See more
Company replied
Having debt is horrible it makes you wish you could turn back time and not be so irresponsible. We have been with Fresh start for years and are seeing our debts reduce year after year, there is always... See more
Company replied
Company details
- #10 of 20 best companies in Debt relief service
- #5 of 10 best companies in Credit Counselling Service
- #15 of 49 best companies in Financial advisor
Written by the company
Fresh Start UK has provided expert debt advice to over 12,000 customers since 2009. We specialise in helping customers manage their debts and becoming debt-free. We are authorised and regulated by the Financial Conduct Authority and offer a range of solutions to deal with unsecured debts. We offer a friendly, fast and non-judgemental service.
Contact info
Fourth Floor, 48-50 Lowgate, HU1 1EN, Hull, United Kingdom
- 01482 247999
- contactus@freshstartltd.com
- freshstartltd.com
4.9
Excellent
2K reviews
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Relieve your Stress over Debt
Fresh Start manages your debt from start to finish, communicating with all creditors on your behalf and ensuring everything is handled properly and efficiently. By taking over these responsibilities, Fresh Start relieves you of the worry, stress, and uncertainty that often come with debt, allowing you to move forward with confidence.
13 January 2026
Reply from Fresh Start UK
Thank you for your thoughtful review, Anita! We're so pleased to hear that we have helped relieve the stress and uncertainty around managing your debts.
Taking that weight off your shoulders and giving you confidence to move forward is exactly what we aim to do.
If you ever need anything, we’re always here to support you. Wishing you all the very best!
Reply from Fresh Start UK
Thank you for your review, Ian.
We're really glad to hear you found our support helpful.
If you ever need anything else, we're always here to help. Wishing you all the best!
Reply from Fresh Start UK
Thank you for your review, Peter.
We're really pleased to hear that you have consistently experienced great and prompt service.
If you need anything, we're always here to help. Wishing you all the best!
Excellent information very kind
13 January 2026
Reply from Fresh Start UK
Thank you for your review, Kati
We're really pleased to hear that you have found value in the information and advice we have provided.
If you need anything, we're always here to help. Wishing you all the best!
Excellent service
13 January 2026
Reply from Fresh Start UK
Thank you for your review, Kevin.
We're really pleased to hear that you’ve had such a positive experience with us.
Providing excellent customer service to our customers is what we strive for.
We’re always here to help however we can. Wishing you all the very best!
Fresh Start have helped me enormously
I am more than pleased that you took over my account when Eurodebt, who I was with, ceased trading, and I thank you for all your help.
13 January 2026
Reply from Fresh Start UK
Thank you for your kind review, Peter.
We're so glad to hear that we’ve been able to support you since taking over your account from Eurodebt.
It means a lot to know that our help has made a real difference, and we’re truly grateful for your continued trust.
If you ever need anything, we’re always here to help. Wishing you all the very best!
Reply from Fresh Start UK
Thank you for your review, Marion and Gary! We're really pleased to hear that you’re happy with the service we have provided to you.
If you ever need any support, we’re always here to help. Wishing you both all the very best!
Because they have been helping me to…
Because they have been helping me to get debt free for a well now and been very helpfull
9 January 2026
Unprompted review
Reply from Fresh Start UK
Thank you for your review, Darryl! We're so glad to hear that we've been able to support you on your journey toward becoming debt-free.
It's great to know you've found the service helpful. We're here for you every step of the way.
Wishing you all the very best as you continue moving forward!
My support and stress saver
I have had all the help I needed when I felt like all the chips are down
13 January 2026
Reply from Fresh Start UK
Thank you for your heartfelt review, Kathleen. We're so glad to hear that we were able to support you during such a difficult time.
Knowing we've helped ease your stress and been there when things felt overwhelming means a lot to us.
If you ever need anything, we’re always here to help. Wishing you all the very best!
I have been with Fresh Start for…
I have been with Fresh Start for several years and have found them to be a professional and reliable service. Nothing is too much trouble and always available to give an answer or advise.
13 January 2026
Reply from Fresh Start UK
Thank you for your lovely review, Sophia! We’re so pleased to hear that you’ve found our service professional and reliable over the years.
It means a lot to know that we’ve been able to support you whenever needed and that nothing has felt like too much trouble.
If you ever need anything, we’re always here to help. Wishing you all the very best!
I’ve been with fresh start for a while…
I’ve been with fresh start for a while and I can’t fault them at all they listen to you and help with your debts and do not judge you
If you ring them up they are so friendly towards you and help you with your problem you don’t have to go into much detail
When it’s time for your review they explain every step and go through with everything to make sure your happy and can afford the payment but even after a while if things change you can ring and once again no judgement on you
Yes you have to pay a fee but with all the work they do I don’t mind paying it
So if your struggling with debt please ring them and they will help you
13 January 2026
Reply from Fresh Start UK
Thank you so much for your thoughtful and heartfelt review, Tracie. We're truly grateful for your kind words and continued trust in us.
It means a great deal to hear that you’ve felt listened to, supported, and never judged throughout your time with us; that’s exactly the experience we want every client to have.
We’re glad the review process has felt clear and comfortable for you, and it’s great to know you feel the service and support are worth the fee.
If you ever need anything, we’re always just a call away. Wishing you all the very best, and thank you again for your recommendation!
It’s a fantastic that you don’t have to…
It’s a fantastic that you don’t have to worry about paying different bills thank you so much
13 January 2026
Reply from Fresh Start UK
Thank you for your review, Ann.
We're so glad to hear that having everything managed in one place has made things easier and less stressful for you.
It’s our pleasure to support you, and if you ever need anything, we’re always here to help. Wishing you all the very best!
Great customer service
Great customer service. Fresh start always reassure you. We never feel we are on our own.
13 January 2026
Reply from Fresh Start UK
Thank you for your lovely review, Valerie! We're so pleased to hear that you've felt reassured and supported throughout your journey with us.
It's really important to us that you always feel supported and know there's someone here to help when you need it.
Wishing you all the very best!
I’m more happy from Fresh Start UK…
I’m more happy from Fresh Start UK Company.
Many Thanks.
Mustafa
13 January 2026
Reply from Fresh Start UK
Thank you for your kind review, Mustafa! We're so glad to hear that you're happy with the service from us.
It means a lot to us, and if you ever need anything, we're always here to help.
Many thanks again, and all the very best to you!
Best i ever did
Best i ever did
No worries any more
The looking after me
Always helpfull and polite
13 January 2026
Reply from Fresh Start UK
Thank you for your lovely review, Heidi! We're so glad to hear that choosing Fresh Start has brought you peace of mind.
It's great to know you feel looked after and supported. Our team always aims to be helpful, polite, and here when you need us.
Wishing you all the very best, and thank you again!
Ed was great
Ed was great, he put my mind at ease and explained everything in detail.
8 January 2026
Unprompted review
Reply from Fresh Start UK
Thank you for your kind review, Sophie! We're so pleased to hear that Ed was able to put your mind at ease and clearly explain everything to you.
We’ll be sure to pass your lovely feedback on to him. If you ever need anything, we’re always here to help.
Wishing you all the very best!
Great experience in general
Great experience in general. All people were very helpful and compassionate at all times. They took time to listen to me and were very helpful at each stage. All went very quick and smooth and my life changed to better finally. Highly recommend!!
27 November 2025
Unprompted review
Reply from Fresh Start UK
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience and that our team supported you with care and compassion throughout.
It's fantastic to know that everything went smoothly and that you’re now in a better place. That’s exactly what we aim to achieve for every person we help.
Thank you for your recommendation, and if you ever need anything in the future, we’re always here for you. Wishing you all the very best!
Very professional
Good company very helpful and polite staff would recommend to anyone
17 December 2025
So helpful in every way got me sort…
So helpful in every way got me sort writhing 14 months would highly recommend if needed
10 December 2025
A fresh start …
I was very pleased with the way I was spoken to and
The help i received, felt a lot better by speaking to
Fresh Start, put my mind at rest Tom was a gentleman and pleasure to talk to
5 December 2025
Unprompted review
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