freyara.com Reviews 323

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, reviewers had a great experience with this company. Customers are very satisfied with the products, often highlighting their effectiveness and good quality. Many people appreciate the responsive and helpful customer service, noting quick replies and assistance with queries. The delivery is frequently described as fast, with products arriving well-packaged and in good condition. However, some people were dissatisfied with the delivery process, mentioning issues with tracking, unexpected customs charges, or items arriving damaged. A few other people also felt that the product quality was not always consistent, and some experienced problems with devices not working as expected.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers express satisfaction, praising... See more

Quality

Clients share ambiguous opinions on quality, with many praising products for being sturdy, high-quality, and... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise the fast delivery, with some... See more

Order

Customers had ambiguous experiences with order. Many reviewers report significant issues, such as deductions... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While many praise the responsiveness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased a table mirror with light for a client. After checking the box on arrival I noticed that plug is not suitable for Australian socket (even I checked on their website; they were stating that... See more

Company replied

Rated 5 out of 5 stars

My fiance absolutely loves her Freyara machine, ever since she got her mini lipo done shes been using it to help her skin stay tighter & feel better overall. Thank you for making an amazing product!

Company replied

Rated 5 out of 5 stars

I ordered my Freyara cavitation machine fearing it would be a bust. I was pleasantly surprised when the machine arrived after 3/4 working days in perfect condition. It works wonderfully and I started... See more

Company replied

Rated 5 out of 5 stars

I took the chance and ordered this product directly from the company website and am glad I did. The package came quickly and works great. The company is very responsive with attentive customer service... See more

Company replied



Contact info

4.0

Great

TrustScore 4 out of 5

323 reviews

5-star
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1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Magnifying mirror

It took me ages to put my mirror up but I am so pleased with it now I have. The different lighting it brilliant for makeup etc. It was easy to fit, I did it myself on a tile background. The magnification makes all the difference as I am a glasses wearer and obviously when applying makeup you can’t wear your glasses.

27 January 2026
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.



For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.

We have contacted you via email and would like to request a video for confirmation.

Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for New year. Below is a link to the detailed information for this event:


Better Year Better You

Always by your side as you become your best self.

Up to 60% OFF sitewide + extra 8% OFF with code NY8

Your Best Self Awaits
https://www.freyara.com/activity_2025.xinnian
Freyara Service Team

Rated 5 out of 5 stars

Great Customer support

I was having an issue turning my LED cap on. Customer service got back to me within 24 hours, offering to resolve the issue. The service was excellent, and my problem was resolved quickly.

23 January 2026
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.



For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.

We have contacted you via email and would like to request a video for confirmation.

Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for New year. Below is a link to the detailed information for this event:


Better Year Better You

Always by your side as you become your best self.

Up to 60% OFF sitewide + extra 8% OFF with code NY8

Your Best Self Awaits
https://www.freyara.com/activity_2025.xinnian
Freyara Service Team

Rated 5 out of 5 stars

I received my machine yesterday

I received my machine yesterday, and so far it is great. I asked a few questions and they have always replied promptly. Thank you!

21 January 2026
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.

For any questions, please feel free to contact our customer service at suri@freyara.com. We will respond within 24 hours on weekdays.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for New Year. Below is a link to the detailed information for this event:


https://www.freyara.com/activity_2025.xinnian

Choose a gift that keeps giving

Enjoy up to 60% OFF sitewide + extra 8% OFF with code FYC8

Because great body is the best present of all
Freyara Service Team

Rated 1 out of 5 stars

Ordered a small facial laser device for…

Ordered a small facial laser device for my Mother. It remains unused and unopened and is inappropriate for her. Struggling to get a return address which I have asked for on several occasions. Got a reply saying they won’t refund until device is returned - understandably but I can’t return without address! I think the company is being awkward and I will return to the address on the parcel label if I don’t hear. I am trying to be helpful here! Wasn’t impressed with the quality of the item either but that’s another story. Buyer beware - I am not convinced the reviews on their website are genuine ☹️ I have given one star as the item arrived very quickly!

14 January 2026
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thanks for sharing your experience.

We would like to offer our deepest apologies for any inconvenience.

We apologize for the inconvenience. We accept returns and refunds, but we hope you can consider keeping the item.

We are processing your return address after seeing your message on January 15th. We sincerely apologize for the delay in our response.

We have sent the return information to your email, please check it.

For any questions, please feel free to contact our customer service at suri@freyara.com. We will respond within 24 hours on weekdays.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for New Year. Below is a link to the detailed information for this event:


https://www.freyara.com/activity_2025.xinnian

Choose a gift that keeps giving

Enjoy up to 60% OFF sitewide + extra 8% OFF with code FYC8

Because great body is the best present of all
Freyara Service Team

Rated 3 out of 5 stars

Original item lost. Replacement sent but overall time from order to receiving 5 weeks

Item ordered mid december as a xmas present. Reached Uk from China on 23rd. Remained there ever since. Contact with their support (Duan Siri) eventually resulted in a new item being sent out. Finally recieved on 24th January 2026 (5 weeks+ from inital order). Too early to comment on actual item but was packaged nicely and appears to be of decent quality thus far.

16 January 2026
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thanks for sharing your experience.

We would like to offer our deepest apologies for any inconvenience.

We are very sorry that this may have been a translation issue that caused you trouble.

We mean that the carrier has not yet picked up the package for shipment. We can send you a new package. Would you be willing to accept this?

We have already contacted you by email. Please check your inbox.

For any questions, please feel free to contact our customer service at suri@freyara.com. We will respond within 24 hours on weekdays.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for New Year. Below is a link to the detailed information for this event:


https://www.freyara.com/activity_2025.xinnian

Choose a gift that keeps giving

Enjoy up to 60% OFF sitewide + extra 8% OFF with code FYC8

Because great body is the best present of all
Freyara Service Team

Rated 5 out of 5 stars

HIFU machine purchase

Purchased a HIFU machine for over £1000,
Then subscribed to Freyara page and was sent a 15% discount on my first order.
Freyara then refunded me the 15% which was great
Great communication
Machine arrived in the UK 11 days later
Great service
Thankyou

15 January 2026
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.

For any questions, please feel free to contact our customer service at suri@freyara.com. We will respond within 24 hours on weekdays.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for New Year. Below is a link to the detailed information for this event:


https://www.freyara.com/activity_2025.xinnian

Choose a gift that keeps giving

Enjoy up to 60% OFF sitewide + extra 8% OFF with code FYC8

Because great body is the best present of all
Freyara Service Team

Rated 4 out of 5 stars

Item good delivery could be faster

Item got delivered after 11 days, looks fine I still need to start using it.

15 January 2026
Unprompted review
freyara.com logo

Reply from freyara.com

Sehr geehrte Kundin, sehr geehrter Kunde,

vielen Dank für Ihren Erfahrungsbericht.

Wir möchten uns aufrichtig für etwaige Unannehmlichkeiten entschuldigen.

Wir haben die Lieferzeit Ihres Pakets überprüft. Sie liegt im Bereich von 7–15 Tagen. Dies war unsere geschätzte Wartezeit.

Wir entschuldigen uns, da es in den letzten Tagen keine Aktualisierung der Sendungsverfolgung gab und wir nicht sicher sind, ob Ihre Bestellung früher als frühere eintreffen wird. Daher basiert unsere aktuelle Wartezeit auf der längstmöglichen Lieferzeit von 15 Tagen. Wir entschuldigen uns für etwaige Missverständnisse.

Bei Fragen wenden Sie sich bitte an unseren Kundenservice unter suri@freyara.com. Wir antworten Ihnen werktags innerhalb von 24 Stunden.

Seit 2020 bietet Freyara vielen Beauty-Liebhabern hochwertige Produkte und wurde bereits von Internet-Stars gelobt. Unsere Produkte sind sicher und garantiert. Unser Kundenservice stellt Ihnen bei Bedarf gerne die erforderlichen Zertifikate zur Verfügung. Sollten Sie mit unseren Produkten nicht zufrieden sein, bieten wir Ihnen innerhalb von 30 Tagen eine bedingungslose Rückgabe oder einen Umtausch an.

Um unseren Kunden einen noch bequemeren und schnelleren Service zu bieten, stocken wir derzeit unsere Lager in mehreren internationalen Lagern (USA, Deutschland, Großbritannien und Australien) für das neue Jahr auf. Hier finden Sie detaillierte Informationen zu dieser Aktion:

https://www.freyara.com/activity_2025.xinnian

Schenken Sie Freude!

Sichern Sie sich bis zu 60 % Rabatt auf unser gesamtes Sortiment + zusätzliche 8 % Rabatt mit dem Code FYC8

Denn ein toller Körper ist das schönste Geschenk überhaupt. Ihr Freyara-Serviceteam

Rated 5 out of 5 stars

Absolutely amazing products beauty rf…

Absolutely amazing products beauty rf cavitation machine works brilliant 🤩 laser pen these great highly recommended I won’t use anyone else delivered safely within two days Susan Waldron

13 January 2026
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.



For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.

We have contacted you via email and would like to request a video for confirmation.

Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for New year. Below is a link to the detailed information for this event:


Better Year Better You

Always by your side as you become your best self.

Up to 60% OFF sitewide + extra 8% OFF with code NY8

Your Best Self Awaits
https://www.freyara.com/activity_2025.xinnian
Freyara Service Team

Rated 5 out of 5 stars

a defective part of our 40K Slimming…

a defective part of our 40K Slimming Machine purchased in February 2025 was replaced free of charge by the company Freyara

8 January 2026
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.



For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.

We have contacted you via email and would like to request a video for confirmation.

Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Christmas. Below is a link to the detailed information for this event:


https://www.freyara.com/activity_2025.shengdan

Choose a gift that keeps giving

Enjoy up to 60% OFF sitewide + extra 8% OFF with code FYC8

Because great body is the best present of all
Freyara Service Team

Rated 4 out of 5 stars

Laser cap

I order an item (laser cap) that was too small and returned it back to company and there was some issue getting back to Freyara but they still ended up giving me a 50% refund.

6 January 2026
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.



For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.

We have contacted you via email and would like to request a video for confirmation.

Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Christmas. Below is a link to the detailed information for this event:


https://www.freyara.com/activity_2025.shengdan

Choose a gift that keeps giving

Enjoy up to 60% OFF sitewide + extra 8% OFF with code FYC8

Because great body is the best present of all
Freyara Service Team

Rated 5 out of 5 stars

Fast shipping and good quality.

The device seems to be of good quality and was received in about a week. I've only used it once but it was easy to assemble. I wish the instructions were a little more comprehensive but they've replied to others that tutorial videos/information are available. I'll look into that. Other than not seeing results yet since I got it yesterday, I'm very happy with the purchase.

6 January 2026
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.



For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.

We have contacted you via email and would like to request a video for confirmation.

Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Christmas. Below is a link to the detailed information for this event:


https://www.freyara.com/activity_2025.shengdan

Choose a gift that keeps giving

Enjoy up to 60% OFF sitewide + extra 8% OFF with code FYC8

Because great body is the best present of all
Freyara Service Team

Rated 2 out of 5 stars

Courier mis-delivery.

My order was delivered to the wrong address by Evri. Freyara customer services tried to help but essentially the onus was firmly put on me to get a certificate from Evri as proof that goods had been delivered to the wrong address & also get the mis-delivery resolved. Freyara have been in regular contact but the final contact was an offer a 10% discount in exchange for a positive review!! Unfortunately my experience wasn't positive due to the time I had to invest to get the goods I'd paid for delivered.

3 January 2026
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.

We apologize for any misunderstanding. We have contacted you and hope to clear things up.

We have already reported the logistics issue to the carrier's central platform and will communicate with the carrier to emphasize the shipping address issue later.

For any questions, please feel free to contact our customer service at suri@freyara.com. We will respond within 24 hours on weekdays.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for the New Year. Below is a link to the detailed information for this event:

https://www.freyara.com/activity_2025.xinnian

Choose a gift that keeps giving

Enjoy up to 60% OFF sitewide + extra 8% OFF with code FYC8

Because great body is the best present of all
Freyara Service Team

Rated 1 out of 5 stars

Not again

"Brilliant", before you order. After that, you are one of a lot. Support after the Order: 5 words E-Mails - "You Need a external Keyboard". They telling: your Order arrived in 5 - 15 days. Received after 3 Month. No Tracking Number.

26 December 2025
Unprompted review
freyara.com logo

Reply from freyara.com

Dear Valued Customer,

Thanks for sharing your experience. We would like to present our deepest apologies for all the inconvenience.

To ensure you can reach us quickly and easily, please feel free to contact us via:

Email
Facebook
Instagram
WhatsApp


Our customer service team is here to monitors all channels daily, ensuring replies within 24 hours, even on weekends. however we need to review messages one by one, so may have time difference between us. Please check your chat box for our response. Thank you.

We take the security of your personal information very seriously. If you have any questions with your order, you could contact us at service@freyara.com,We will investigate the reason for the order delay and give you a satisfactory solution.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Christmas. Below is a link to the detailed information for this event:


https://www.freyara.com/activity_2025.shengdan

Choose a gift that keeps giving

Enjoy up to 60% OFF sitewide + extra 8% OFF with code FYC8

Because great body is the best present of all
Freyara Service Team

Rated 5 out of 5 stars

Reliable products

I have ordered 2 products from them, a cavitation/rf machine & their red light mat. Both products work as described. Any questions on their website are answered promptly. They ship from China, so don't expect delivery within a week. Both times it was a 2-3ish week wait to Canada.

1 November 2025
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.



For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.

We have contacted you via email and would like to request a video for confirmation.

Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Christmas. Below is a link to the detailed information for this event:


https://www.freyara.com/activity_2025.shengdan

Choose a gift that keeps giving

Enjoy up to 60% OFF sitewide + extra 8% OFF with code FYC8

Because great body is the best present of all
Freyara Service Team

Rated 5 out of 5 stars

Perfect professional after sale…

Perfect professional after sale service.
As the delivery went wrong with a broken product, I had the chance to discuss with a very reactive after sale service that handled my case with understanding and speed. Thank you for this first and memorable experience!

25 December 2025
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.



For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.

We have contacted you via email and would like to request a video for confirmation.

Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Christmas. Below is a link to the detailed information for this event:


https://www.freyara.com/activity_2025.shengdan

Choose a gift that keeps giving

Enjoy up to 60% OFF sitewide + extra 8% OFF with code FYC8

Because great body is the best present of all
Freyara Service Team

Rated 1 out of 5 stars

Device turned out of order within less than 20 uses

The device went out of order and the seller requested me to proof it is not working before they agreed to take it back and check the device, also, they requested me to pay the postage and send the device back to CHINA for them to check and repair, they also requested me to cheat the custom of the value of the device when I send it back and they requested me to remove all my bad comments on social media in exchange of a new device they said they will ship me. It's all a scam and the comments they have on social media are all manipulated

1 December 2025
Unprompted review
freyara.com logo

Reply from freyara.com

Dear Customer,

We apologize for the unpleasant shopping experience.

If you have any questions, please feel free to contact our customer service email: suri@freyara.com. We will reply to you within 24 hours on weekdays.

Regarding the product defect you mentioned, we have contacted you via email requesting a video for confirmation. Unfortunately, we have not yet received your video. We also promised that if you provide videos of each of our testing methods, we will resend you a new product once the defect is confirmed. Unfortunately, you have refused to provide the video so far. We also promised to reimburse your shipping costs if you send it back to us for inspection and confirmation of the defect, but you have refused.

Since 2020, Freyara has been committed to providing high-quality products to many beauty enthusiasts and has received positive reviews from numerous online influencers. Our products are safe, reliable, and of guaranteed quality. If needed, our customer service will provide you with relevant certificates. If you are not satisfied with our products, we offer a 30-day unconditional return and exchange service.

To provide customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for our autumn promotional activities. Here is the link to the event details:

https://www.freyara.com/activity_2025.BlackFriday

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Rated 1 out of 5 stars

Very disappointing experience not like described

Very disappointing experience, not as described.
I bought a 3-in-1 device. I received all three heads, but the device only has two slots, meaning I have to detach and reattach heads every time I use it. This might be acceptable if that’s what was shown on their website, but I bought it based on the website showing three working outputs at once, and the description didn’t say they had changed it.
The device itself is weak and ineffective, and the large head is very heavy and uncomfortable.
I have been contacting them for around 20 days with no real result. They only agreed to a return if I pay shipping back to China, which is unreasonable and may involve customs issues. They refused to provide a return label.
They keep delaying and show no real cooperation. I do not recommend this company.

Update (24/12/2025):
They offered a 50% partial refund only if I delete or modify my review, which I refused. A full refund was only possible if I return the item to China at my own expense, which is not practical due to high shipping costs and customs.
My review reflects my genuine experience.

Update (29/12/2025)
The seller eventually resolved the issue with my purchase and refunded the full amount. They also apologised for the misunderstanding and promised to update their site. However, the resolution took some time, and there was a delay in communication.

2 December 2025
Unprompted review
freyara.com logo

Reply from freyara.com

Dear Customer,

Thank you so much for your support! Your satisfaction is our top priority! We will work even harder to provide you with better products and services.

We apologize for any inconvenience caused. We have already contacted you. The product has been updated, and our product images now show two interfaces. You can check this information.

If you have any questions, please feel free to contact our customer service email: suri@freyara.com. We will reply to you within 24 hours on weekdays.

Since 2020, Freyara has been committed to providing high-quality products for many beauty enthusiasts and has received positive reviews from numerous online influencers. Our products are safe, reliable, and of guaranteed quality. If needed, our customer service staff will provide you with relevant certificates. If you are not satisfied with our products, we also offer a 30-day unconditional return and exchange service.

To provide customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Christmas. The following link provides detailed information about this event:

https://www.freyara.com/activity_2025.shengdan

Choose a gift that continues to surprise you

Enjoy up to 60% off sitewide + an extra 8% off with promo code FYC8

Because having a great figure is the best gift

Freyara Service Team

Rated 4 out of 5 stars

I ordered RF cavitation and LED light

I ordered RF cavitation and LED light. Products have good quality I am using them now. I just hoped it arrived earlier.

10 December 2025
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.



For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.

We have contacted you via email and would like to request a video for confirmation.

Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Christmas. Below is a link to the detailed information for this event:


https://www.freyara.com/activity_2025.shengdan

Choose a gift that keeps giving

Enjoy up to 60% OFF sitewide + extra 8% OFF with code FYC8

Because great body is the best present of all
Freyara Service Team

Rated 5 out of 5 stars

Very Good Product


The product is of high quality. Love it. My skin feels amazing and I will recommend this product

20 December 2025
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.



For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.

We have contacted you via email and would like to request a video for confirmation.

Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Christmas. Below is a link to the detailed information for this event:


https://www.freyara.com/activity_2025.shengdan

Choose a gift that keeps giving

Enjoy up to 60% OFF sitewide + extra 8% OFF with code FYC8

Because great body is the best present of all
Freyara Service Team

Rated 5 out of 5 stars

Excellent service

Excellent service.
Nicely packaged product

19 December 2025
Unprompted review
freyara.com logo

Reply from freyara.com

Dear customer,

Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.



For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.

We have contacted you via email and would like to request a video for confirmation.

Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.

Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.

To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Christmas. Below is a link to the detailed information for this event:


https://www.freyara.com/activity_2025.shengdan

Choose a gift that keeps giving

Enjoy up to 60% OFF sitewide + extra 8% OFF with code FYC8

Because great body is the best present of all
Freyara Service Team

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