I took my bike to Fri Bike in Lyngby in a very busy period for the shop to have a bike lock mounted, and they did the job super-fast, by the following morning. Amazing service, very kind shop assistan... See more
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See what reviewers are saying
Was on vacation in the area, and found that my road bike was damaged during the transport. I was absolutely delighted with the service I got there - while the bike could not be repaired fully with wh... See more
I purchased the bike via an online store and picked it up in a stationary store, the entire purchase took me 5 minutes. The next day, a person from the Esbjerg store contacted me and congratulated me... See more
This week has been a great one because I was at Fri Bike shop in Vanløse, and got help to find my new bicycle. Christoffer that ask me relevant question to guide me on the right path is a great... See more
Company details
About Fri BikeShop
Written by the company
Fri BikeShop er Danmarks største kæde af cykelforretninger, og har butikker fordelt over hele landet. Vi er altid interesserede i, at du får den bedste oplevelse hos os, om det er i en af vores butikker eller online på fribikeshop.dk. Fælles for vores kæde er, at vi tilbyder den højeste faglighed inden for cykler, og altid står klar med produktfagligviden, samt et stort smil for at hjælpe dig med at finde den helt rette cykel.
Kunden i centrum
Om du befinder dig i butikken eller online, så er vores helt store fokus at have dig i centrum. Det bærer vores kundeservice også præg af, hvor du altid kan spørger om hjælp, hvad end det omhandler produktspecifikationer eller info om en af vores butikker. Vi sidder klar på telefon, mail og chat mandag til fredag fra 09.00 – 16.00, så vi i god dialog kan hjælpe dig videre og finde en god løsning.
Fri BikeSmart
Hos Fri BikeShop holder vi dig godt kørende, både før, under og efter dit køb. Tilkøber du Fri BikeSmart med din cykel får du fri adgang til al service, lige fra eftersyn og kædestramning, til lapning og justering af cyklen i 3 år. Efter to år kan du endda også bytte din Fri BikeSmart-cykel til en helt ny – vi tilbagekøber den gamle cykel af dig, så længe du køber en ny Fri BikeSmart-cykel med en ny 3-årig aftale.
Populære kategorier
Fri BikeShop
Written by the company
- Landsdækkende service
- Med Fri BikeShop's landsdækkende butiksnet med over 90 butikker har du altid god service inden for rækkevidde.
- 100% Klargjorte cykler
- Alle cykler bestilt på fribikeshop.dk bliver samlet og klargjort af en af vores dygtige og udlærte mekanikere på vores professionelle værksted.
- Rentefri delbetaling
- 0 kr. udbetaling, renter og gebyrer. Hos Fri BikeShop kan du købe ny cykel til dig selv eller hele familien på én gang og betale over 10 eller 20 måneder. Kom ind til din Fri BikeShop butik og start en Fri Konto i dag.
- Serviceordning
- Med din nye cykel følger desuden en fordelagtig serviceordning. Du får et servicehæfte med 4 eftersyn, hvoraf det første er gratis. Når du bruger vores professionelle værksted til de næste 3 eftersyn, udvider vi din reklamationsret til 3 år.
Contact info
Omega 13, 8382, Hinnerup, Denmark
- 44221016
- kundeservice@fribikeshop.dk
- fribikeshop.dk
4.2
Great
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically takes over 1 month to reply
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Super friendly and helpful service!
Whenever I go in (both for bike repairs and to buy equipment), I experience friendly staff who give a lot of information and are always willing to go the extra mile to help out.
24 February 2015
Unprompted review
Store: very satisfied, website: dissatisfied
I ordered a children's bike from fribikeshop.dk in January for child who's outgrown his current bike, because the bike was 23% off. The bike was only available online but had to be picked up in one of the shops. I got a call the next working day from the shop I had chosen for pickup that the bike was not in stock.
This would have ended with dissatisfaction, and the bike should really not have been listed on the website if it was not available.
HOWEVER, the shop itself (Thorvaldsensgade in Aarhus) and the employee I taked to (Jacob) left me extremely satisfied in the end. They offered a slightly better bike in the same size, for a similar discount on the price (so I did have to pay the difference in prices, which was 200 kr). The bike was ready for pickup in the store two days later. Picking it up was simple, and the staff was very helpful. I felt that they had actually gone out of their way to make me a happy customer, and I appreciate that.
26 January 2015
Unprompted review
Gear fixing
I got the gears changed for my bike. Though it was a bit pricy (699DKK) I was happy with the result and found the service friendly.
23 January 2015
Unprompted review
Really good bikeshop with friendly staff
I've only been in the one in Cereskrydset in Aarhus, but it's a great store.
21 May 2014
Unprompted review
Great service!
Professional service, employees alwyays ready to help, good quality bikes.
11 May 2014
Unprompted review
Disinterest and ignorance
Ordered a bike model, and then had to wait a few days so that I could be told I won't be getting it at all, because they don't have it. How the hell could I buy/order it then? No options were given to me, nor did I receive an expected timeframe for when the model could come back in stock. The employees I had contact with were pretty much not interested in my money, so of course I took it somewhere else, where people were interested in helping me out with what I was looking for.
15 April 2014
Unprompted review
Reply from Fri BikeShop
Hi Paul,
We are terribly sorry to hear that you were not able to get the bike you wanted. It had sold out the same day you ordered it, and by mistake, it was still on our website. We are very sorry about that - it has now been deleted from our website.
However, Jacob from our store tried to call you on your cell the same day, to let you know about other alternatives, but you did not answer. You are welcome to contact him again if you are still interested in a bike from Fri BikeShop.
We are hoping to see you in Fri BikeShop again :)
Regards
Customer service, Fri BikeShop
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