Prompt polite pleasant service in Glostrup store. I had a problem with a mis-thread on the pedal. It was a wet miserable day and the woman mechanic was polite, measured and positive reassuring my do... See more
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Was on vacation in the area, and found that my road bike was damaged during the transport. I was absolutely delighted with the service I got there - while the bike could not be repaired fully with wh... See more
I bough a (used) electric bike which have had "fri plus" until 2 August 2025 [3 year warranty and 3 yearly service]. When I got to local shop for service they said that the bike is deleted from their... See more
Company replied
I purchased the bike via an online store and picked it up in a stationary store, the entire purchase took me 5 minutes. The next day, a person from the Esbjerg store contacted me and congratulated me... See more
Company details
About Fri BikeShop
Written by the company
Fri BikeShop er Danmarks største kæde af cykelforretninger, og har butikker fordelt over hele landet. Vi er altid interesserede i, at du får den bedste oplevelse hos os, om det er i en af vores butikker eller online på fribikeshop.dk. Fælles for vores kæde er, at vi tilbyder den højeste faglighed inden for cykler, og altid står klar med produktfagligviden, samt et stort smil for at hjælpe dig med at finde den helt rette cykel.
Kunden i centrum
Om du befinder dig i butikken eller online, så er vores helt store fokus at have dig i centrum. Det bærer vores kundeservice også præg af, hvor du altid kan spørger om hjælp, hvad end det omhandler produktspecifikationer eller info om en af vores butikker. Vi sidder klar på telefon, mail og chat mandag til fredag fra 09.00 – 16.00, så vi i god dialog kan hjælpe dig videre og finde en god løsning.
Fri BikeSmart
Hos Fri BikeShop holder vi dig godt kørende, både før, under og efter dit køb. Tilkøber du Fri BikeSmart med din cykel får du fri adgang til al service, lige fra eftersyn og kædestramning, til lapning og justering af cyklen i 3 år. Efter to år kan du endda også bytte din Fri BikeSmart-cykel til en helt ny – vi tilbagekøber den gamle cykel af dig, så længe du køber en ny Fri BikeSmart-cykel med en ny 3-årig aftale.
Populære kategorier
Fri BikeShop
Written by the company
- Landsdækkende service
- Med Fri BikeShop's landsdækkende butiksnet med over 90 butikker har du altid god service inden for rækkevidde.
- 100% Klargjorte cykler
- Alle cykler bestilt på fribikeshop.dk bliver samlet og klargjort af en af vores dygtige og udlærte mekanikere på vores professionelle værksted.
- Rentefri delbetaling
- 0 kr. udbetaling, renter og gebyrer. Hos Fri BikeShop kan du købe ny cykel til dig selv eller hele familien på én gang og betale over 10 eller 20 måneder. Kom ind til din Fri BikeShop butik og start en Fri Konto i dag.
- Serviceordning
- Med din nye cykel følger desuden en fordelagtig serviceordning. Du får et servicehæfte med 4 eftersyn, hvoraf det første er gratis. Når du bruger vores professionelle værksted til de næste 3 eftersyn, udvider vi din reklamationsret til 3 år.
Contact info
Omega 13, 8382, Hinnerup, Denmark
- 44221016
- kundeservice@fribikeshop.dk
- fribikeshop.dk
4.3
Excellent
7K reviews
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kundeservice on point!
Super venligt og imødekommende personale med stor ekspertise. God rådgivning.
28 October 2023
Unprompted review
Gode institutioner og god service
20 September 2023
Fantastic and Friendly Service
Staff at the store are always incredibly friendly and helpful. Willing to answer any questions and share their expert opinions, looking to aid you in finding the best cycle for your needs, and not just trying to sell expensive models.
31 August 2023
Wide range of bikes and accessories…
Wide range of bikes and accessories offered by a kind and experienced staff in a beautiful and perfectly located showroom. What is not to like?
8 August 2023
Super god service
5 August 2023
Super god service
29 July 2023
Professional bike repair
Got a broken axle on a child bike because of the child carrier. They got it fixed within a day so we could continue our bike trip. That is impressive as they needed to customize a standard axle so that it fitted. Very friendly, helpful and knowledgeable!
20 July 2023
Unprompted review
Great service
This week has been a great one because I was at Fri Bike shop in Vanløse, and got help to find my new bicycle.
Christoffer that ask me relevant question to guide me on the right path is a great salesman that put the costumer in the first room. Just pure happiness when I today bicycle from your store with my new Batavus.
Looking forward to buy more bikes to my whole family at Vanløse.
27 July 2023
Unprompted review
Super god service
29 June 2023
Incredible service on my road bike
Was on vacation in the area, and found that my road bike was damaged during the transport. I was absolutely delighted with the service I got there - while the bike could not be repaired fully with what was on stock, they made it work again so that I could enjoy some great spins while on vacation.
If I lived in Esbjerg, THIS would be my favorite bike shop. Clear recommendation and all thumbs up!!
18 July 2023
Unprompted review
Super service
9 June 2023
Super god service
22 May 2023
Reply from Fri BikeShop
Hej Zymanté.
Mange tak for din anmeldelse og de 5 stjerner :)
Med venlig hilsen
Jesper
Fri BikeShop
Reply from Fri BikeShop
Hej Lasse.
Tak for din anmeldelse og de 5 stjerner :)
Med venlig hilsen
Jesper
Fri BikeShop
Fri Bikeshop Assens: Super reparationsservice!
Fri BikeShop Assens:
Super reparationsservice til min el-cykel!
Tusind tak!
17 April 2023
Unprompted review
Tak for exceptionel god service og…
Tak for exceptionel god service og betjening ved Fri BikeSmart køb af mountainbike :-).
10 May 2023
Unprompted review
Tak for en super god service !
6 April 2023
Unprompted review
Reply from Fri BikeShop
Hej Nikoline.
Mange tak for din anmeldelse og de 5 stjerner! :)
Med venlig hilsen
Jesper
Fri BikeShop
Reply from Fri BikeShop
Hi Patricia.
Thank you very much for your review and 5 stars :)
Best regards
Jesper
Fri BikeShop
Great service 💯
Great service 💯! I ordered a wrong size and was able to exchange the product for another one at a store near me! ✨
19 February 2023
Reply from Fri BikeShop
Hi :)
Thank you very much for your review.
We are happy to hear you got the right size helmet.
Best regards
Jesper
Fri BikeShop
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