I took my bike to Fri Bike in Lyngby in a very busy period for the shop to have a bike lock mounted, and they did the job super-fast, by the following morning. Amazing service, very kind shop assistan... See more
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See what reviewers are saying
Was on vacation in the area, and found that my road bike was damaged during the transport. I was absolutely delighted with the service I got there - while the bike could not be repaired fully with wh... See more
I purchased the bike via an online store and picked it up in a stationary store, the entire purchase took me 5 minutes. The next day, a person from the Esbjerg store contacted me and congratulated me... See more
This week has been a great one because I was at Fri Bike shop in Vanløse, and got help to find my new bicycle. Christoffer that ask me relevant question to guide me on the right path is a great... See more
Company details
About Fri BikeShop
Written by the company
Fri BikeShop er Danmarks største kæde af cykelforretninger, og har butikker fordelt over hele landet. Vi er altid interesserede i, at du får den bedste oplevelse hos os, om det er i en af vores butikker eller online på fribikeshop.dk. Fælles for vores kæde er, at vi tilbyder den højeste faglighed inden for cykler, og altid står klar med produktfagligviden, samt et stort smil for at hjælpe dig med at finde den helt rette cykel.
Kunden i centrum
Om du befinder dig i butikken eller online, så er vores helt store fokus at have dig i centrum. Det bærer vores kundeservice også præg af, hvor du altid kan spørger om hjælp, hvad end det omhandler produktspecifikationer eller info om en af vores butikker. Vi sidder klar på telefon, mail og chat mandag til fredag fra 09.00 – 16.00, så vi i god dialog kan hjælpe dig videre og finde en god løsning.
Fri BikeSmart
Hos Fri BikeShop holder vi dig godt kørende, både før, under og efter dit køb. Tilkøber du Fri BikeSmart med din cykel får du fri adgang til al service, lige fra eftersyn og kædestramning, til lapning og justering af cyklen i 3 år. Efter to år kan du endda også bytte din Fri BikeSmart-cykel til en helt ny – vi tilbagekøber den gamle cykel af dig, så længe du køber en ny Fri BikeSmart-cykel med en ny 3-årig aftale.
Populære kategorier
Fri BikeShop
Written by the company
- Landsdækkende service
- Med Fri BikeShop's landsdækkende butiksnet med over 90 butikker har du altid god service inden for rækkevidde.
- 100% Klargjorte cykler
- Alle cykler bestilt på fribikeshop.dk bliver samlet og klargjort af en af vores dygtige og udlærte mekanikere på vores professionelle værksted.
- Rentefri delbetaling
- 0 kr. udbetaling, renter og gebyrer. Hos Fri BikeShop kan du købe ny cykel til dig selv eller hele familien på én gang og betale over 10 eller 20 måneder. Kom ind til din Fri BikeShop butik og start en Fri Konto i dag.
- Serviceordning
- Med din nye cykel følger desuden en fordelagtig serviceordning. Du får et servicehæfte med 4 eftersyn, hvoraf det første er gratis. Når du bruger vores professionelle værksted til de næste 3 eftersyn, udvider vi din reklamationsret til 3 år.
Contact info
Omega 13, 8382, Hinnerup, Denmark
- 44221016
- kundeservice@fribikeshop.dk
- fribikeshop.dk
4.2
Great
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically takes over 1 month to reply
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I bought a new bicycle three months…
I bought a new bicycle three months ago, and it has been quite useful so far.
3 November 2021
Unprompted review
The BEST service I've ever experienced
The BEST service I've ever experienced! They are incredibly helpful, kind and proficient. Cannot recommend enough! Especially the shop in Rødovre.
25 October 2021
Unprompted review
I always appreciate exceptional service…
I always appreciate exceptional service and thoughtful and friendly approach of the experts at the Fri Bikeshop at Østerbrogade 140. Thank you very much, guys, for that. Wish you success and keep it up! 👏🏻👍🏻🔥
4 September 2021
Unprompted review
Extremely outrageous service
SØBORG
De havde ikke dele jeg skulle bruge så jeg skulle selv købe dem. Fint nok. De tager 800 for montering af front klinger og kassette og kæde. Jeg kører på cyklen i 2 dage, hvor der er en larmende konstant knæklyd foran. Jeg tjekker og så har de KUN sat 1 ud af de 4 klingebolte jeg havde med til dem. Udover at jeg blev sendt afsted i en livsfarlig situation, så skylder de mig et sæt klingebolte oveni. Yderst skandaløst.
ENG
They did not have parts I needed so I had to buy them myself. Fine. They take 800 for mounting front chainrings, cassette and chain. I ride the bike for 2 days where there is a noisy, constant cracking sound in front. I check and they have ONLY put 1 out of the 4 chainring bolts I bought and brought to them. Besides being sent off in a life-threatening situation, they owe me a set of blade bolts on top of that. Extremely outrageous.
24 August 2021
Unprompted review
Reply from Fri BikeShop
Hej Claudio.
Tak for din anmeldelsen.
Jeg har været i kontakt med butikken som umiddelbart ikke kan genkende denne sag eller finde dig i systemet. Du er meget velkommen til at kontakte butikken hvis det er.
Du finder en kontaktoversigt over vores butikker her:
https://www.fribikeshop.dk/butikker
Med venlig hilsen
Jesper
Fri BikeShop
Birkerød shop. Bad experience turned into a great experience!
Birkerød: I ordered a dog basket for my bike (so my little dog can sit in front and have protection from the weather, etc.). For some reason, after several weeks and me calling the Birkerød shop every few days, the basket just never appeared.
In desperation I went into the shop yesterday. Christian tried to find out what the problem was, and advised me that it would be much faster if I ordered the basket myself, and he would attach it to the bike. This I did immedaitely. As soon as I came back with the basket, Christian popped it on the bike and also a basket for the back.
He was super empathic to my frustrations regarding the mix-up with the basket, and really kind and helpful.
I have never used this shop before now. And I have to say....yesterday I was ready to never use them again! But after Christian's help today, I have to say I could not ask for better, kinder service. :-)
8 June 2021
Unprompted review
Super god service
20 May 2021
God service.
24 February 2021
Super hurtig levering og god pris
5 January 2021
Reply from Fri BikeShop
Hej Per
Mange tak for din anmeldelse!
Vi er glade for, at du er tilfreds med dit køb på fribikeshop.dk :-)
Venlig hilsen
Line, Fri BikeShop
Intet at klage over
6 December 2020
God og informativ behandling og jeg Er…
God og informativ behandling og jeg Er bare glad for min nye cykel
16 November 2020
Unprompted review
Godt service!
15 November 2020
Unprompted review
Super service
2 November 2020
Really nice workers
Really nice workers. Theywelcomed me with abig smile and managed to answer all my questions. Really nice prices and great value.
25 October 2020
👍 tip top service
23 October 2020
Terrible service!
Terrible service!
I went to a fribike shop in Copenhagen (Amagerbrogade 98) to fix the wheel and brake of my road bike and they told me that I should do it myself since it is "an easy fix". They didn't even explain me what was wrong with it, simply refused to help and treat me like I was an idiot because I cannot fix a disc brake....
18 October 2020
Unprompted review
Reply from Fri BikeShop
Hi William.
We are very sorry to hear that. Can you write to kundeservice@fribikeshop.dk regarding which shop it was?
Best regards
Jesper
Fri BikeShop
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