Honestly can’t fault the customer service, yes it takes a little time, but patience is a virtue so they say! I was assisted by James initially and then Roa who sorted my concern easily . I’ve been in... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Would really recommend Frive especially as a new mum and just being busy in general it’s hard to make healthy balanced meals and this has really helped. I like that it shows your protein and calories... See more
Really tasty food, a large selection of dishes… of course, it could always be bigger, especially for breakfast. But it’s definitely delicious. I’m ordering for the second time now. It’s very useful fo... See more
I had my 1st delivery of Frive last week. From the moment the box was opened has been a game changer. I had tried two different providers previously and was disappointed with quality and quantity of f... See more
Company details
- #21 of 37 best companies in Meal Delivery
- #61 of 88 best companies in Food Manufacturer
- #51 of 72 best companies in Food producer
- #38 of 60 best companies in Food products supplier
About Frive
Written by the company
𝗡𝗔𝗧𝗨𝗥𝗔𝗟 𝗛𝗘𝗔𝗟𝗧𝗛𝗬 𝗘𝗔𝗧𝗜𝗡𝗚, 𝙈𝘼𝘿𝙀 𝙀𝘼𝙎𝙔.
Nutritionist-approved, ready-to-eat meals that support your health and wellbeing.
At Frive, we believe everyone deserves convenient access to nutritious, delicious meals—no matter how busy life gets. We understand how challenging it can be to prioritise healthy eating while juggling a hectic schedule, which is why we’ve created a service that makes healthy eating effortless—by delivering 100% natural, ready-to-eat meals straight to your door.
Our chef-crafted, nutritionist-approved meals are designed to fuel your body with the best ingredients, saving you time and eliminating the stress of meal prep. With Frive, you get more than just meals—you get to save time, stay in control, achieve your fitness goals, and improve your health.
We use 100% whole foods, high in protein, macro-balanced, portion-controlled (400-650 kcal), gluten and dairy-free, with 30% organic ingredients. Our meals contain no ultra-processed foods (UPFs), no artificial ingredients, no low-quality seed oils, and no refined salts or sugars.
Contact info
Millharbour Court, 6 Watergate Walk, E14 9XH, London, United Kingdom
- hello@frive.co.uk
- frive.co.uk
40% off
4.5
Excellent
11K reviews
Replied to 86% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great healthy options
This far, food has been delicious and deliveries have been efficient. Helped with diet as well. Would recommend as a healthy option when you don't have time.
18 April 2026
Had an issue with the quality of the…
Had an issue with the quality of the packaging during delivery. Yanna helped me out quickly and effectively. Excellent customer service.
20 April 2026
Unprompted review
Fast and professional response
Fast and professional response via WhatsApp. Thank you, Yanna. Hopefully the food will be as good as the customer service ☺️
20 April 2026
Unprompted review
Very happy with customer Svs
I am very pleased with the customer service - I received updated checks on my satisfaction. Thank you Frive
19 April 2026
Unprompted review
Reply from Frive
Hey there,
We’re really sorry to hear this was your experience.
We’re glad we were able to speak with you directly and get everything resolved. Just to clarify, the delivery was cancelled following your request, but we completely understand there was some confusion around this and we’re sorry for any frustration caused.
Our customer support team is always here to help and works to get back to all customers as quickly as possible, so we appreciate you taking the time to speak with us and allow us to put things right.
Team Frive
Food not delivered despite promise of delivery
1 star.
This has honestly been one of the most frustrating customer experiences I’ve had.
I switched to Frive because the food is genuinely very good, healthy, and made with quality ingredients. But none of that matters when the service is this unreliable.
Over the past three weeks, I’ve had constant issues. First, my delivery was lost. Then the following week was skipped because I never received the usual reminder email with the payment link where I enter my OTP. I even reached out on time, but support took over 24 hours to respond, by which point they just told me the cutoff had passed.
After escalating things, I contacted the CEO and team, and I was told a box would be sent to me for free. I even have this on email. Despite that, the box didn’t arrive again this week. This is now the third week in a row without a proper delivery. This clearly was a lie and now I am left to figure out my meals for this week. There is no option to attach photos as proof or else I would have showed that they claimed the box would be delivered today.
What makes this worse is the communication. If they had simply told me the delivery wouldn’t arrive, I could have made other arrangements. Instead, I was left waiting and expecting food that never came and I had to personally open a ticket today to ask them where my food is to which they said "I'm really sorry for the confusion and inconvenience caused. I've checked on this, and unfortunately it looks like your delivery didn't go through today as expected. I completely understand how frustrating this is, especially when you were relying on it. If you need to make alternative arrangements, I'd definitely recommend doing so just to be safe.". Telling me to make alternative arrangements on the day of delivery is extremely unprofessional.
I was also asked to remove my previous negative review after things were supposedly resolved, which I did in good faith. Now everything is back to the same issues, which makes that request feel completely unfair.
It genuinely feels disrespectful as a customer. I was willing to pay, I followed up on time, and I still ended up dealing with delays, missed deliveries, and broken promises.
Great food, but extremely poor reliability and customer service. Definitely not worth the hassle. With this being said I have cancelled my subscription and I have used similar meal service for the past 2 years and Frive was supposed to be the better alternative but clearly their customer service is lacking, they make false promises of delivery just to get a negative review removed. I will not be removing this review now and I am hoping there can be some accountability taken from Frive's side.
19 April 2026
Unprompted review
Reply from Frive
Hey there,
We’re sorry to hear about your experience over the past few weeks - this is not the level of reliability we aim to deliver, and we completely understand your frustration.
We’re really glad you’ve enjoyed the meals, as our chefs put a lot of care into preparing high-quality, healthy meals. We understand your first delivery was impacted by a courier issue, and we sincerely apologise for that. Regarding the payment issue, our team has since been in touch to explain that this was caused by a bank-related authentication issue, which unfortunately prevented the order from processing at the time.
We’re pleased that, following this, our team was able to arrange a delivery which has now successfully reached you. However, we completely recognise that this doesn’t undo the frustration of the previous weeks, and we’re very sorry for the disruption caused in the meantime.
In terms of communication, we always aim to respond as quickly as possible and support our customers through any issues. We’re sorry that on this occasion it didn’t feel that way, and your feedback has been taken on board internally as we continue to improve both response times and overall experience.
We also want to reassure you that we would never make promises lightly. Our intention throughout has been to resolve things and ensure you receive what you were expecting.
We completely understand your decision, but we would genuinely welcome the opportunity to restore your trust in the future.
Team Frive
The food is actually great, the customer service is useless
The food is actually great, and I really enjoy it. Unfortunately we had a situation a few weeks ago, when I've ordered 20 meals, and I've got only 10. It was the DPD driver mistake as we have received the photos with the delivery but was someone else's house. We tried to contact the customer service of Frive, and this was the most painful thing to do. You need to do better on that. We haven't sorted out the 10 meals missing as it's no real person to help out and to understand...the AI chat is useless, and the "person" is useless as well...asking the same questions after the message is saying that a real person will get the report with the conversation.
15 March 2026
Onell is so good
Onell is so good！
The response was prompt, the problem was handled quickly and effectively, and the issue was resolved satisfactorily.
19 April 2026
Unprompted review
I had an issue with Frive and was…
I had an issue with Frive and was unhappy but Onell made my experience better.
19 April 2026
Unprompted review
Great tasting food, easy to cook!
Delivery all got here in one piece (unlike other subscriptions I've used) the food is packaged in compostable trays and is really easy to cook. The food is super tasty without being over spiced (again like other subscriptions) and the portions of fish/prawns you get is excellent! Am definitely keeping the subscription going after this first delivery!
2 April 2026
Very well packaged for delivery.
The delivery was done well and arranged on time. The package was prepared amazingly, with all 24 meals correctly given with ice included to keep the food chilled! All the food tasted delicious, loved the Thai Basil Beef and Prawn Panang Curry!
6 April 2026
First time ordering from Frive
Received my first time order last week. I was sceptical at first but have not been disappointed.
The meals are so appetising, very tasty and filling.
Very surprised at how much food was in one portion.
Really pleased and looking forward to receiving my 2nd order.
8 April 2026
The meals are excellent
The meals are excellent. Have tried a few different meal prep services, these are by far the best. Highly recommend.
Roa from the customer service team was helpful when I had an issue.
18 April 2026
Unprompted review
Just amazing
Wasnt sure what to expect but i was amazed,postion size,flavour everything soo tasty,fresh flavour and filling
12 April 2026
Great flavours and great portion size.
18 April 2026
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