My 6th or 7th pair of JAK shoes Royal. In terms of comfort nothing beats it (that's why i always come back), i have however some quality issues which seems is a standard, namely the stitching near the... See more
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Review summary
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Great shoes and quick service. Bought my first pair of Royals in 2023 from the Lisbon store. Just bought the Flow Sand from their Selfridges concession in Sept 2025 and then promptly ordered the Fl... See more
Been with these guys since almost the start. High end products that last ages. Everything spot on from product, packaging , lovely little product touches , super fast delivery and incredible customer... See more
The sneakers I bought are incredibly comfortable! They were carefully packed in the box, keeping them safe during transport. I was amazed that they arrived within just 2 days; that’s the fastest deliv... See more
Company details
Written by the company
Defy Simple, that is our claim. Everyday we try to become a new and improved version of ourselves, a constant work in progress, learning from past mistakes, listening to our customers, reaching to our suppliers and finding ways to deliver an apparently simple product and business.
Contact info
Edificio Edipad - N.10, nr 15.- Arm. A16, 2695-671, S. João da Talha, Portugal
- +351966673718
- hello@fromjak.com
- fromjak.com
4.6
Excellent
419 reviews
Replied to 62% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
The shoes are exceptional quality
The shoes are exceptional quality. The service was impeccable. The shoes were purchased Monday and arrived Tuesday.
5 August 2024
Most uncomfortable shoes ever, regret my purchase
Despite trying several solutions e.g. heel cushions etc., these shoes remained incredibly uncomfortable despite ordering my usual shoe size (and the sizing that’s recommended) and are therefore not worth the price. Cannot recommend to buy sadly.
31 July 2024
Unprompted review
Reply from JAK
Dear Justin,
Thank you for taking the time to share your review.
We regret that your first pair of JAK shoes did not meet your expectations. Our shoes are known not only for their quality but also for their comfort. Based on the information provided through our customer support, the discomfort you are experiencing may be related to an incorrect size selection.
Our exchange policy is quite flexible, allowing customers to exchange items free of charge if the size is not suitable, provided the shoes are returned in their original condition.
We wish you a great day and are here for any additional questions you may have.
Best regards,
JAK Team
Top product with fast delivery
31 July 2024
Everything was OK
Everything was OK. Quick shipping, and the quality is as good as expected.
16 July 2024
Communication was good and effective!
16 July 2024
Fast international delivery and arrived…
Fast international delivery and arrived a day earlier than estimated. Great looking shoe.
12 July 2024
thank you Miguel for your response
thank you Miguel for your response, I removed the sole, but the shoes remain too small. as I damaged them a little while testing them, I didn't dare send them back. but I insist on this fact, they are of good quality.
Best regards
Mr Mutin
6 June 2024
Unprompted review
Amazing shoes!
6 May 2024
You cannot charge delivery fees
4 July 2024
Reply from JAK
Dear João,
Thank you for your review.
As you know from your experience, we produce high-quality products at fair prices. Our deliveries are handled by specialized carriers and are completed promptly. We prioritize not compromising on delivery quality, for both our safety and our customers', which incurs a minimal cost. This charge covers only a small portion of the total processing and shipping expenses.
Our shipping costs are transparent and clearly identified on our website and during the checkout process.
We would also like to invite you to visit our store in Lisbon, where you can try on our models and receive specialized service. This way, you can purchase your sneakers immediately without any shipping costs.
Additionally, please note that shipping is free for purchases over a certain amount.
We appreciate your feedback and hope to serve you again soon.
Best regards,
Miguel C.
JAK
The Shoe of Art
When I received the JAK sneaker box and opened it, I immediately understood how much they care about their products. The box included a letter with a message, insoles, and spare shoelaces, reflecting the company's passion for creating items meant to be cherished for a long time, not just temporary consumables. The craftsmanship of these Made in Portugal shoes is meticulous, making them feel like a work of art. These sneakers can be paired with both casual and dress outfits. JAK sneakers stand out for their exceptional quality and design. I highly recommend.
15 July 2024
Amazing Shoes for the Summer
It is my third pair of this amazing shoe company. Love the style, quality and uniqueness.
28 June 2024
Perfect Service
I am extremely satisfied with my recent shoe purchase from JAK . The delivery was impressively fast and seamless.
When I discovered a defect in one shoe, the customer service team responded promptly and provided a quick replacement at no extra cost. Their professional and customer-focused approach truly impressed me.
Despite the initial issue, I am very happy with my purchase and will definitely order from JAK again. Thank you for the excellent service!
27 June 2024
A top sneaker option
Great quality white shoes that look very stylish with pretty much anything. The personalised card, the extra cords and insoles are a nice added touch. The small details, you know.
Delivery was swift, another plus. Much obliged, thank you.
5 July 2024
Awesome.
Everything about this company is top notch. I have four pairs of their shoes, some for over 4 years which still look fantastic. The quality is as good as it gets, and the customer service is exceptional--simple, prompt and effective. Great use of your hard earned money.
1 July 2024
Unprompted review
The best minimalist shoes money can buy
2 July 2024
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