JAK Reviews 419

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting the premium leather and excellent craftsmanship. Many people find the shoes incredibly comfortable, with some noting they feel like socks after breaking them in. The delivery service is frequently described as fast, reliable, and efficient, with products arriving promptly and well-packaged. Reviewers also commend the customer service for being helpful, responsive, and patient, providing excellent support throughout the purchasing process. However, some customers experienced issues with product quality, such as stitching ripping or leather cracking after a short period. A few people also reported that their shoes were uncomfortable, too stiff, or had an unexpected squeaking sound. There were also occasional mentions of delivery delays or products not arriving as expected.

What people talk about most

Product

Reviewers mention positive feedback about product quality, often highlighting the premium materials,... See more

Quality

Customers consistently note positive experiences with quality, praising the premium materials, attention to... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed and... See more

Customer service

Consumers generally find customer service to be positive. Many reviewers highlight the responsiveness,... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the fast and reliable service, with... See more

Based on these reviews

Rated 5 out of 5 stars

My 6th or 7th pair of JAK shoes Royal. In terms of comfort nothing beats it (that's why i always come back), i have however some quality issues which seems is a standard, namely the stitching near the... See more

Rated 5 out of 5 stars

Great shoes and quick service. Bought my first pair of Royals in 2023 from the Lisbon store. Just bought the Flow Sand from their Selfridges concession in Sept 2025 and then promptly ordered the Fl... See more

Rated 5 out of 5 stars

Been with these guys since almost the start. High end products that last ages. Everything spot on from product, packaging , lovely little product touches , super fast delivery and incredible customer... See more

Rated 5 out of 5 stars

The sneakers I bought are incredibly comfortable! They were carefully packed in the box, keeping them safe during transport. I was amazed that they arrived within just 2 days; that’s the fastest deliv... See more


Company details

  1. Shoe shop
  2. Clothing Shop
  3. Fashion accessories shop

Written by the company

Defy Simple, that is our claim. Everyday we try to become a new and improved version of ourselves, a constant work in progress, learning from past mistakes, listening to our customers, reaching to our suppliers and finding ways to deliver an apparently simple product and business.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

419 reviews

5-star
4-star
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1-star

Replied to 62% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great shoes & customer support

Great quality shoes and helpful customer support. I couldn't find my invoice in the box to return one pair and the customer service responded within 24 hours and sorted it out.

26 September 2024
Rated 5 out of 5 stars

I ordered leather sneakers that were to…

I ordered leather sneakers that were to large and they responded very quickly and were very helpful with how to exchange out the shoes for the proper size. They even allowed to swap to another color. Also when I had the shoes I was very happy with the quality and look. Can't wait to get the new pair.

5 September 2024
Rated 5 out of 5 stars

Fast delivery

Fast delivery, excellent quality. My first time to have these low top leather trainers, looks and feels so premium.

2 September 2024
Rated 1 out of 5 stars

Expensive delivery and return fees

Delivery fees to the UK are £7.50 and returns cost £15. Too risky to buy their products if you like in the UK for this reason.

6 September 2024
Unprompted review
JAK logo

Reply from JAK

Dear Joseph,

Thank you for taking the time to leave us your review. Our footwear is true to size, meaning it follows standard sizing closely. For reference, EU size 46 corresponds to UK size 11.

We have a detailed size guide on our website, which includes both size conversions and measurements in centimeters to help you make an accurate choice. You initially ordered the correct size but opted to change to a larger size before the item was shipped.

If you need further assistance with exchanges or returns, we offer several options free of charge. Please refer to our return policy or contact our customer support, who are always ready to help.

Best regards,
Miguel C.

JAK

Rated 5 out of 5 stars

Top notch experience and very good…

Top notch experience and very good shoes!
I asked some question before moving forward with the purchase. Customer Service promptly answered and then, few weeks later, I bought the shoes. I used them only once at the moment if this review but I think I have found a new brand to trust. let see where we go from here

19 August 2024
Rated 5 out of 5 stars

Won't regret getting Jak shoes

Definitely needs time to break the shoes, but love the sleek look of the shoes. Also love how the Jak team provides an additional pair of in soles and also sneakers wipes. Can't wait to purchase my next Jak shoes.

16 August 2024
Rated 5 out of 5 stars

I’m very happy with them.

I bought 4 shoes and I’m very happy with them. They last longer and the leather is very durable. You can dress them up or dress down. They don’t have bold and over the top branding which I love.

14 August 2024
Rated 5 out of 5 stars

From the moment I reached out with…

From the moment I reached out with sizing concerns, the customer service was exceptional. Marta promptly and kindly addressed all my questions, ensuring I felt confident in my purchase.

The shipment was impressively quick, and the packaging was top-notch. The original box arrived in pristine condition, free from any dents or damage.

Unboxing the shoes was truly a memorable experience. Every detail was thoughtfully considered, making me feel genuinely valued as a customer.

When it comes to comfort, these shoes are outstanding. The leather is supple right out of the box, requiring no break-in period. The two insole options are a fantastic feature, allowing for an easy adjustment, especially for those with higher feet.

In terms of quality, the leather is excellent, and the craftsmanship is evident in every stitch.

As for the design, it’s simply stunning. These shoes not only look great but also feel amazing to wear.


12 August 2024

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