REBEL Reviews 815

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 807 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often finding them in excellent condition despite being open box items. People appreciate the fast delivery service and the affordable prices, which allow them to save a significant amount of money on quality items. However, some people were dissatisfied with the quality of certain products, noting instances where items were missing parts or arrived damaged. A few other people also felt that the order processing and shipping times could be lengthy, and that tracking updates were not always reliable.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and value. Many customers are pleased with the... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the excellent condition of items,... See more

Delivery service

Consumers find delivery service to be positive. Many reviewers praise the fast shipping times, with items... See more

Price

Customers consistently note positive experiences with price, often finding significant savings on items like... See more

Order

Reviewers mention ambiguous feedback about order. Many customers experienced significant issues, such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

UPDATE: Rebel made things right by responding quickly and issuing a refund. I was impressed by their professionalism and, given how they handled my concerns, I would consider buying from them a... See more

Company replied

Rated 4 out of 5 stars

I ordered 2 items that shipped separately. One was a twin platform bed for my granddaughter, it arrived perfectly, we assembled and it is beautiful and my grandbaby loves it. The second, was the Sha... See more

Company replied

Rated 4 out of 5 stars

Placing my order was easy. The item arrived in brand new condition. The box was a little damaged but it is expected. The only thing I was concerned about was the length of period to process and ship m... See more

Company replied

Rated 5 out of 5 stars

Purchased car seats for our vehicle and they just did not fit at intended. Product was received as expected. Coordinated with customer service to process the return and even assisted with a 2nd retu... See more

Company replied


Company details

Written by the company

REBEL is the ultimate destination to Shop Smarter™. By offering unbeatable savings of up to 70% off on open-box and overstock products in the baby gear and home space, REBEL makes it simple to shop with purpose every day. REBEL partners with over 2,500 of the most popular brands to bring the very best assortment of open-box and overstock products right to their customers' doorsteps. As the only certified B-Corp in returns recommerce, REBEL keeps more than 25 million pounds of product out of landfills annually.


Contact info

4.1

Great

TrustScore 4 out of 5

815 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant arranging for Openreach to sort out our problems
So efficient

21 April 2026
Unprompted review
REBEL logo

Reply from REBEL

Thank you for sharing your feedback. We’re glad to hear you had a positive experience, but it looks like this review may have been intended for another company, as REBEL is not affiliated with Openreach.

Rated 1 out of 5 stars

Terrible return policy

First time ordering and this company does not make it easy to return an item you're not happy with. They only give you seven says, then say no reason given for return, then deny the return. They only allow an exchange return and if you want the option to get a refund you have to pay extra when you first order. Not a good way to get repeat customers. They got my $90 this time but that's all they'll ever get from me. Save yourself the hassle and order from somewhere else. I'd give zero stars if I could.

26 April 2026
Unprompted review
REBEL logo

Reply from REBEL

Thank you for sharing your feedback. I’m sorry your first experience with us was not what you expected.

Our return options can vary depending on the item, timing, return reason, and whether Return Protection was selected at checkout. That said, we understand that the process can feel disappointing when you are unhappy with an item and expected a refund option after purchase.

Please email us at support@fromrebel.com
with your order number if you would like our team to take another look. We also appreciate this feedback and will continue looking for ways to make our return options clearer before checkout.

Rated 1 out of 5 stars

Wrong item and missing parts.

I purchased my E-priam Stroller from this company last year and we just found out when our baby is transitioning to the fabric seat. We realized that they sent us a wrong seat insert which doesn't match to our stroller model, canopy and padding are also missing. I tried to connect with their customer support team and surprisingly they couldn't find my information in their system. How this type of company run their business online that they don't have history of information of the customer who made purchased in their website. The lady who's helping me is so lost after I provided all the necessary information in order for me to rectify the issue. To their support specialist department, I need my concerns to be dealt with. This is something that cause trust issues and deception towards purchasing a not so cheap stroller from your company. We trusted your pinky promise as what you advertise in your website as it is brand new but opened box. The false advertising doesn't look appealing to me as a consumer. I am still trying to get a hold into one of your customer representative in regards with these matter in order for you to make it right for me.

17 May 2025
Unprompted review
Rated 1 out of 5 stars

Sent to wrong addy

Sent to wrong addy

20 October 2025
REBEL logo

Reply from REBEL

I’m sorry to hear your order was sent to the wrong address. We understand how disappointing that is and would like to review what happened with the shipment.

Please email us at support@fromrebel.com
with your order number so our team can take another look at the order and tracking details.

Rated 1 out of 5 stars

Misleading discounts

I bought a couple of nightstand tables they were marked to a great discount from $145.00 to $59.99
I thought I hunted a great deal!.
When we put them together they were ridiculously small they look like a box
They are not even worth $59.99 original price
They are worth the most $35.00 they are so small and low quality, they don’t look good anywhere they look like toy tables
I figured prices/discounts are very misleading..
I contacted the company they said I can return them if I bought 'return protection'
well, I didn’t
What a waste of money and time

10 April 2026
Unprompted review
REBEL logo

Reply from REBEL

Thank you for sharing your experience. I’m sorry the nightstands did not meet your expectations once assembled.

We do our best to show product details clearly before purchase, including pricing, product information, measurements, and condition details where available. That said, we understand how disappointing it is when an item feels smaller or different than expected after delivery.

Our return options can depend on whether Return Protection was selected at checkout, but we appreciate this feedback and will continue looking for ways to make item details and return eligibility clearer before purchase.

Rated 1 out of 5 stars

I’ve ordered 2 things from Rebel

I’ve ordered 2 things from Rebel. They sent me the wrong item for the first order, and the machine purchased in the second order was defective. The customer support is lousy. This is a terrible business. Shop elsewhere.

9 April 2026
Unprompted review
REBEL logo

Reply from REBEL

I’m really sorry to hear that both of your orders resulted in issues. Receiving the wrong item on one order and a defective item on another is not the experience we want customers to have.

Please email us at support@fromrebel.com
with both order numbers and any photos or videos showing the issue so our team can take another look.

Rated 5 out of 5 stars

Good experience

This is my first purchase and the open box item was in brand new condition, it was delivered on time and was 40% off the regular price. Worth checking out for a bargain. I also had occasion to work with customer service and was treated well and helped.

22 March 2026
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Reply from REBEL

So glad to hear this, Sharon. Great find and even better that the condition and service delivered. Appreciate you giving us a shot!

Rated 5 out of 5 stars

This was a very good experience with…

This was a very good experience with this company and I’ll be happy to deal with them in the future.

14 October 2025
REBEL logo

Reply from REBEL

Thanks for sharing, Olden. Glad you had a good experience overall, we appreciate it!

Rated 5 out of 5 stars

Quality item cheap

Quality item cheap, just a little slow on delivery but that’s ok.

22 March 2026
REBEL logo

Reply from REBEL

Appreciate the feedback, Tom. Glad the value came through, and we’re working on improving delivery speeds as well.

Rated 1 out of 5 stars

Never received my item and paid the $20…

Never received my item and paid the $20 extra for shipping protection. I’m now out $330 and a car seat that I desperately need.

22 March 2026
REBEL logo

Reply from REBEL

Hi Amy, we’re really sorry to hear this. This is not the experience we want for you. Please email us at support@fromrebel.com with your order details so we can look into this right away and make it right.

Rated 1 out of 5 stars

The Garcia whole fruit extraction…

The Garcia whole fruit extraction juicer is uneficient. I didn't like it at all I want to return it.

22 March 2026
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Reply from REBEL

Hi Gerardo, sorry to hear this didn’t meet expectations. Please email support@fromrebel.com and we’ll help you get that return set up.

Rated 5 out of 5 stars

Great product

Im happy to purchase graco 2in1 traveling stroller.

22 March 2026
REBEL logo

Reply from REBEL

Glad you’re happy with it, enjoy the stroller!

Rated 5 out of 5 stars

Great price

Great price, quick delivery. Came as described. Everything was in the box. I ordered a car seat stroller combo. 👌🏽

22 March 2026
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Reply from REBEL

Amazing to hear, Carolyn. Great value and exactly as expected, love it!

Rated 5 out of 5 stars

Everything that went along with this…

Everything that went along with this purchase was great.. Prices were good, Shipping was pretty quick, and both products that I purchased were open box but in excellent condition!! Will def be shopping here again for my grandson…

22 March 2026
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Reply from REBEL

Thanks so much, Jennifer. Really glad everything came through in great condition and you had a smooth experience!

Rated 1 out of 5 stars

I have been trying to return products I…

I have been trying to return products I bought. No response on how. No packing slip, no way to return without help. Paid extra for return if necessary please help.

22 March 2026
REBEL logo

Reply from REBEL

Hi Holly, really sorry for the trouble here. That’s not the experience we want. Please email support@fromrebel.com and we’ll help you get your return sorted right away.

Rated 5 out of 5 stars

Worth the risk to save some $

Purchased a graco contender slim and I’m pleased w it. Other than missing the infant pillow (which I thankfully don’t need) it was completely in tact and seemingly unused.

22 March 2026
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Reply from REBEL

Thanks for sharing, Bailey. Glad it worked out overall and appreciate your flexibility there!

Rated 5 out of 5 stars

We never received a prolove shopping hereduct that was…

We never received a product that was damaged, didn't work or was used. Mostly we can't even find the imperfections that were declared for some products. We made some great deals on rebel.
Shipping is within a few days.
We love to shop here

22 March 2026
REBEL logo

Reply from REBEL

This is awesome to hear. Great deals and consistent quality is exactly what we aim for, thanks for shopping with us!

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