Front Reviews 294

Recent changes to the sidebar are clunky. Also the ability to reorder the layout of the various teams and boxes would be nice.

Front has changed the way we communicate with customers and collaborate with team members. Our company is a huge fan of their platform. It's easy to work with, intuitive, and extremely powerful. If you work with customer support or client relations, Front will be your best friend. 😍 And if you're dealing with overwhelming inboxes, Front will help you efficiently tackle emails and organize your work!

And if you ever need help with anything, their customer support is one of the fastest most efficient teams we have ever encountered! They really listen to customers and are constantly improving the product to match their clients' needs.

If you're wondering if you should get Front. Do it. You won't regret it!

I do a lot of copy/pasting text from other places to Front. The formatting can be very time-consuming at times. Other than that I love the tool

Hi I have a feature that I think needs to be sorted - When tagged to an email or copied and it is not your responsibility anymore can we have a tab to permanently archive such that when someone comments it no longer pops up on your email. Otherwise great app to use

Amazing App. Covers mostly every features that require for support communication.

No answer to my questions
To expensive for small teams to upgrade

When you experience Front, you wonder why the good people at Microsoft can't make Outlook anything like as good as what Front is!

Front is awesome!
But the search methods needs to be improved, still need to turn to Gmail when I want to find some content.

Overall we've had a great experience with Front. It has helped us streamline our process. The only issue we've really seen is with group emails, when we send out emails to a large amount of users it forces it into "conversation" mode which means all emails are aggregated into one thread. So it makes it difficult to follow the separate conversations. For reference- we send emails to large amounts of users on BCC. So it's one email to a bunch of individual people who will individually respond.

I really like the overall look of Front. Being able to share inboxes with your team so seamlessly and collaborate on the same email is great. I wish there was a thesaurus function. I cannot figure out how to delete drafts out of the draft folder when I do not want to send the email. Archiving all completed emails doesn't really organize them all that well. When I create a new folder for specific types of emails that have already been completed, it always shows the number of emails in the folder which makes me feel like I still need to work on them. I just want to save them all in the same place so I can easily come back to them if and when I need to.

I do like all the functionality Front has to offer. But it still takes a great deal of time to get used to what I'm looking at and what I need to look at. After sooo many years with one product, my eyes are very trained to look in a specific place especially in stressful or high-visibility conversations. I'm learning to say, I'll find that can follow up. But Front does offer great functionality with the tags and the ability to chat about an email thread. It's just so visual different and it's taking time to get the eyes to look in just the right places for critical information. Thank you for asking.

I would like to have a full dark mode for the desktop app.

Really have like using Front over the last few years. It helps to keep me organized better.

Very good, highly recommendable for cooperation among sales teams, but sometimes difficult to find conversations.

Front is a great email and communication tool for an internal team tasked with getting through a lot of client emails day-to-day. It is an expensive tool, so most SMBs will have to consider who really needs to be on it within the company.