Front Reviews 294

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

The new UI is unusable. It has massively slowed down our work processes and decreased our productivity. It is visually illegible whether you choose dark or light mode - hard to tell which emails are u... See more

Company replied

Rated 1 out of 5 stars

If I could give a -5 I would. Thanks to Freakin' Front, I've lost countless emails from my customers which went undelivered. Here is how Claude diagnosed the problem. Front uses Proofpoint for email p... See more

Rated 1 out of 5 stars

Our company spends $40,000 per year for front - and front does NOT offer ANY phone support. Their "search" functionality only halfway works (emails only, not "Discussion") and you have to @ tag... See more

Company replied

Rated 4 out of 5 stars

Overall we've had a great experience with Front. It has helped us streamline our process. The only issue we've really seen is with group emails, when we send out emails to a large amount of users it f... See more

Company details

  1. Software company

Written by the company

Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are always fast, accurate and deeply personalized. Front’s modern interface is inspired by email clients, which team members love because it’s familiar and easy to use. Behind the scenes, powerful automation capabilities eliminate manual workflows across systems, and detailed analytics make it easy to improve team performance and the health of customer relationships. To learn more, visit https://front.com/


Contact info

1.7

Bad

TrustScore 1.5 out of 5

294 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Personal view

Personally, to me it's very constructive, helpful and more to do great work effectively with rapidity, on everything almost at once.

21 April 2022
Rated 5 out of 5 stars

Front helps me to keep communication…

Front helps me to keep communication organized between different projects while allowing my team to be a part of that communication. Creating rules to assign tags and recipients for our team email is especially helpful, as well as being able to chat about an email thread directly within the app instead of having to forward the information or CC another person on the thread. Very handy tools that I take heavy advantage of. Thanks for making a great product!

20 April 2022
Rated 5 out of 5 stars

As a developer working with Front

As a developer working with Front, the tool has been extremely useful and Front provides a lot of power tools in their API and in their Plugin.

It's not perfect by any means, but Front is a pretty good product with great potential. Our team uses Front as means to send and receive emails; the ability to tag users and have conversations outside of the email conversation is pretty neat.

They should really open source their Typescript Types so developers can use them in their plugin. It'd be even nicer if they open sourced their Plugin SDK.

20 April 2022
Rated 5 out of 5 stars

Front is incredible

Front is incredible

Love it so much, it elevates our teamwork, we are all in the loop on items, and much more knowledgeable and coordinated for it! Our workflow has improved enormously, all because of Front!

20 April 2022
Rated 5 out of 5 stars

Front is the best mail progam ever

Front is the best mail progam ever
It's easy to use, have all the possibilities that standard mail apps like outlook are missing and i also love that tags can be added and internal communication with colleagues on mails from customers.

I was told when i started by a co-worker : Front is like Outlok on steroids - He was right :-)

19 April 2022
Rated 5 out of 5 stars

Great email solution

We have been using Front for 2 years now and we could not be happier, the efficiency of the team has increased significantly and we could not work with any other system.

18 April 2022
Rated 4 out of 5 stars

lina

sometimes it takes longer than gmail to update the mails :(

18 April 2022
Rated 5 out of 5 stars

I absolutely enjoy using Front

I absolutely enjoy using Front! It is very easy to communicate with, Easy to talk with others via the comment section on all emails. I love being able to Tag an email and send it to its correct destination as well .

15 April 2022

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