Forms were easy to fill in. Renewal letter and email were sent in plenty of time. Renewal quote was excellent. Have not had to make any claims and hopefully never will so am unable to comment on custo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I liked being sent a renewal invitation well in advance. I lost the letter but your Help Service quickly reminded me of the contents. Although the quote was not the cheapest, I preferred the clear a... See more
Renewing my buildings insurance was a doddle. The premium was better than Confused.com's best offer and so I was more than happy to renew the existing policy. This makes a welcome change from the time... See more
Easy to use the online system. Good price in comparison to other providers. Seems to provide all I need. The winner of the Moneyfacts provider of the year award helped to choose Frontier.
Company details
- #127 of 229 best companies in Insurance agency
- #3 of 10 best companies in Cycle Insurance Company
- #3 of 12 best companies in Gadget Insurance Company
- #21 of 44 best companies in Home Insurance Agency
- #18 of 22 best companies in Landlord Insurance Company
Written by the company
Frontier Home Insurance is an innovative insurance intermediary providing a wide range of home and residential landlord solutions. We use the latest technology to provide a simple self-service solution that allows you to update your cover as your life changes. Rest assured that existing customers always get offered our best prices which are the same or cheaper than those offered to new customers.
Frontier - Protect the things you value most
Written by the company
- Price promise
- We offer customers the best price, both initially and at renewal, and have no hidden costs.
- No Administration Fees
- Once your policy is set-up there are no fees to update your cover.
- Flexibility
- 24/7 access to update, renew or cancel cover. Product adapts to your changing circumstances. Get the right cover for your treasured possessions with no imposed policy limits.
- Any type of property covered
- Houses, Flats, Park Homes and Static Caravans all catered for.
- Mix and match on how you use your property
- Main home, Second / holiday homes, Investment let, Airbnb hosts and even Unoccupied properties quoted online.
Contact info
1st Floor 5 St Helen’s Place, EC3A 6AB , London, United Kingdom
- support@frontierinsurance.co.uk
- frontierinsurance.co.uk
4.6
Excellent
15k reviews
Asks customers to review
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Easy to navigate
15 July 2026
Simple process
15 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I had 2 quotes from you less than ago
I had 2 quotes from you less than ago. The quotes were valid to 28/7/26. I made a small amendment to include a small office space. The price decreased by one pound. When I went to buy it increased by £30. The risk does not change over this period of time. Con job.
15 July 2026
Reply from Frontier Home Insurance
Dear James Mckeever,
Thank you for taking the time to share your feedback. We are sorry to hear that you are unhappy with your experience.
We would like to reassure you that we are not a "con job." Our premiums are calculated by our insurer based on the information provided and the overall level of risk presented. Having reviewed your quote, we can confirm that the increase in premium was not due to a single amendment. While you mentioned adding a small office space, several changes were made to the quote, and the premium was recalculated based on the combined impact of all of those amendments rather than just one change.
To explain this in more detail, we have sent you a separate email outlining each of the changes that were made and how they affected your quote. Please check your inbox, as well as your junk or spam folder if you do not see it in your main mailbox.
We hope this provides some clarity. If you have any further questions after reviewing the email, please reply to it or contact us via Live Chat, and we will be happy to assist further.
Kind regards
Cover Team
Reasonable price and hopefully a…
Reasonable price and hopefully a reliable insurer, we will see if anything goes wrong
15 July 2026
Competative prices for home insurance
Very easy online quote system and competative prices for home insurance
15 July 2026
Easy to renew.
14 July 2026
Straightforward to complete the forms
Straightforward to complete the forms. Fairly clear what my options were and what I was buying into. Seemingly good value at point of purchase.
14 July 2026
Payment part of form failed and I had…
Payment part of form failed and I had to go through form again from start and my quote went up by about £1 even with the exact same info.
14 July 2026
Reply from Frontier Home Insurance
Dear Anon,
Thank you for taking the time to leave your feedback.
We're sorry to hear that you experienced an issue when purchasing your policy. We have reviewed your online session and can see that the payment stage failed because your session had expired. This can occasionally happen if the quote has been open for an extended period, if there has been a period of inactivity, or due to an interruption to your internet connection or browser session. Unfortunately, when this happens, the quote must be restarted for security reasons.
We would also like to clarify that each time a change is made to a quote, the premium is recalculated and may increase, decrease, or remain the same depending on the information provided. Having reviewed your quote, we can confirm that the premium actually decreased before you proceeded with the purchase.
We are pleased to confirm that your policy was successfully purchased. Should you have any questions about your cover, please contact us via live chat or email, and our team will be happy to assist.
Kind regards
Cover Team
Frontier is so straightforward to deal…
Frontier is so straightforward to deal with. It's clarity of coverage and flexibility to enter your specific details is night and day compared to other online experiences.
14 July 2026
impossible to contact…
have had 4 attempts to change my now deceased husband's name from this policy. I am his executor and sole heir and will continue to live in the property. I have emailed the support desk twice - no answer and cannot find any method of changing the policy holder's name to mine.
14 July 2026
Reply from Frontier Home Insurance
Dear Customer,
Thank you for taking the time to leave your review.
Firstly, we are very sorry for your loss. Please accept our sincere condolences during this difficult time.
We are sorry to hear about your experience. Having reviewed your account, we have not received the emails you refer to, so we were unfortunately unaware that you required assistance.
We would also like to clarify that you are unable to simply change the policyholder's name if ownership of the property has not yet legally transferred. If the property is still going through probate, the policy should remain in the name of the estate until the legal ownership has been updated.
If probate is still ongoing, please log into your account and click "Make a Change". Amend the property use from "Main" to "Investment" on the Property Details page. Then click Continue and, on the Proposer Details page, amend the title from "Mr" to "The Estate of". Continue through the amendment and, if you are happy with any change in premium and the level of cover, click "Confirm/Purchase Change". The updated policy documents will then be emailed to to the registered email address instantly.
If probate has now been completed and you are the legal owner of the property, the policy can remain as it is. We have checked your account and can see that you have successfully updated the policy into your name, so no further action is required at this stage If you are the legal owner of the property.
Should you require any further assistance, please email us at support@frontierinsurance.co.uk or contact us via Live Chat, and our team will be happy to help.
Once again, please accept our sincere condolences, and we wish you all the best.
Kind regards
Cover Team
Easy to get a quote
Easy to get a quote, used Chat to confirm a couple of questions and that was a great service with answers provided quickly.
14 July 2026
Easy to renew house insurance
14 July 2026
Simple effective and not tricksy
14 July 2026
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