I went to frontline collection after our solicitors advised us to write off nearly £40K. Frontline gave me a completely different view and said they were willing to to act on my behalf. True to their... See more
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See what reviewers are saying
My case was handled very sensitively and respectfully. Keith Williams, on behalf of Frontline, was professional, measured, knowledgeable and considerate. He made what could have been a very difficult... See more
I've been a one man band for years and never had any problems but this past 2 years ive had four customers not paying. Each problem has been solved by Frontline and id highly recommend to anybody who... See more
Company replied
I went to frontline desperate for help after tearing my hair out for months with a slow moving a solicitor and ineffective county court system. Frontline Collections were on the front foot from the... See more
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Company details
Written by the company
Frontline Collections are the UK's leading Private Debt Collection Agency specialising in personal debt collection across the UK, EU & around the World. In operation since 2005, thousands of private individuals & companies regularly use Frontline's FCA regulated Debt Collection Agency services. We operate our fast track Collection services Nationwide and have offices based in Manchester, London, Scotland & Lancashire. We have a vetted network of specialist Debt Collection Officers across the United Kingdom and also have High Court Enforcement Officers to enforce Court Orders. Our Low Fixed fee service is strictly 'No Collection - No Commission' and we are pound for pound, the most cost effective solution for the collection of unpaid private debts.
UK's No1 for Private Debt Collection
We Maximise Collections but minimise the Cost!
Leading Experts for Private Debt Collection on a Local and Nationwide basis.
Contact info
Initial Business Centre, 7 Wilson Business Park, Manchester , M40 8WN, Manchester, United Kingdom
- 0333 043 4426
- enquiries@frontline-collections.com
- frontline-collections.com
4.9
Excellent
254 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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First time using a collection agency…
First time using a collection agency and really happy with Frontline. Start to finish it was very straight forward. Friendly staff, fast response times and ultimately got the result I was after.
25 April 2024
Unprompted review
Reply from Frontline Collections
Thanks very much for the kind review Paul. If you get any further unpaid invoices, please contact us for assistance.
Kind regards
Client services team
Customers not paying is a constant…
Customers not paying is a constant source of menace to our ledger. Since working with Frontline this threat has been subdued. Special thanks to Jane who is constantly a great help.
10 May 2024
Unprompted review
Reply from Frontline Collections
Thanks Alf for the great review, its really appreciated and your comments have been passed on to Jane. We have received the latest file of accounts and actions will commence within 24 hours.
Kind regards
Client Services team
Reply from Frontline Collections
Thanks for taking a moment to leave us a review Mr Higgins. If you get any further clients not paying invoices, please contact us for immediate assistance.
Kind Regards
Client services Team
Brill service and brill results
Brill service and brill results. Would recommend to anybody.
6 May 2024
Unprompted review
Reply from Frontline Collections
Thanks very much Gordon for the kind review. If you get any more customers not paying, please contact us for immediate assistance.
Kind regards
Client services Team
Had a silly customer trying to avoid…
Had a silly customer trying to avoid paying until Frontline got on the job and our £3000 was paid promptly.
3 May 2024
Unprompted review
Reply from Frontline Collections
Thanks very much Maurice for the kind review. If you get any further clients not paying their invoices, please contact us for immediate assistance.
Kind regards
Chris - Client Services team
We don't often get patients not paying…
We don't often get patients not paying but recently there seems to have been a spate of them. We turned to Frontline to help us recover our fees and they have been great from the start.
2 May 2024
Unprompted review
Reply from Frontline Collections
Thanks very much jack for taking the time to leave us a review. We will continue to do our best for yourselves and all the practices going forwards.
Also, thanks for recommending us to Dr P, really appreciate it.
Kind regards
Chris - Client services Team
Used these guys for a long time now…
Used these guys for a long time now whenever we get somebody playing the game of not paying.
30 April 2024
Unprompted review
Reply from Frontline Collections
Thanks for taking a moment to leave us a review Phil, really appreciate it. If you get any more overdue accounts, please contact us for assistance.
Regards
Client services team
Never had to use a debt collector…
Never had to use a debt collector before but had full confidence in Frontline after our first conversation. Explained the process for me and after a few weeks, they got me back the money I was owed. Kept me updated and when the agent went to the property, the game was up and my customer knew he had to pay.
29 April 2024
Unprompted review
Reply from Frontline Collections
Thanks very much for the kind review Tina. We try our best for each and every client and were pleased to get this done for you as quick as possible.
If you get any further issues with clients not paying, please contact us asap
Regards
Client Services team
Pleased Frontline Collections have been…
Pleased Frontline Collections have been able to recover an unpaid invoice for my business. Will use again if ever I am in the same situation, hopefully not!!
24 April 2024
Unprompted review
Reply from Frontline Collections
Thank you Eileen. We know how important it is for Small businesses to get paid so were very happy to get your money recovered swiftly.
If you get any more customers giving you th run-around, please do not hesitate to contact us.
Regards
Client services Team
Been very good for us and helped us out…
Been very good for us and helped us out with a couple of clients that had tried to not pay for plumbing and heating services.
25 April 2024
Unprompted review
Reply from Frontline Collections
Thanks for the great review Carl. We're very pleased we managed to recover these debts for you quickly.
If you get anymore Unpaid Invoices for Plumbing services not paid, please contact us immediately.
Kind regards
Client Services team
An Excellent Debt Collection Company
I have had to use Frontline only a few times in the last few years. However, they have been amazing-even long outstanding invoices (which we had mentally written off) have paid within a week of contact with Frontline. They have been speedily successful in every referral I have made.
15 April 2024
Unprompted review
Reply from Frontline Collections
Thanks very much for taking the time to leave us a review. If you get any further problems, please do not hesitate to contact Tony or any of the team for immediate assistance.
Kind regards
Client Services team
We don't often get a client not pay us…
We don't often get a client not pay us but in strange times, strange things happen. When promises of payment were not kept and then the client was ignoring me, I knew I needed professional help.
Frontline were on hand to help me recover nearly £7,000 owed which isn't a lot to some but badly affected my position as we had kennel fees to pay. Thank you again for your efforts and I will be recommending your services to anybody that needs them.
Regards
Sam
3 April 2024
Unprompted review
Reply from Frontline Collections
Thanks very much to taking the time out to leave us a review Sam, its greatly appreciated. If you get any more issues with unpaid invoices, please contact us straightaway for advice and assistance.
Kind Regards
Client services team
Traced our old tenant and we are now…
Traced our old tenant and we are now receiving £250 per month payments that was completely unexpected. Thank you for your gallant persistence Frontline Collections as I know Mr Barnes wasn't the most pleasant of people.
2 April 2024
Unprompted review
Reply from Frontline Collections
Thanks very much for the kind review Tim. We will continue to ensure all payments are made till the amount owing is repaid in full.
Kind Regards
Chris - Client services team
Very clear communication and its worth…
Very clear communication and its worth noting that they recovered our debt within 11 days. Will use again if we encounter a similar problem.
31 March 2024
Unprompted review
Reply from Frontline Collections
Thanks very much for taking the time to leave a review for our service David, its really appreciated. If you get any more customers not paying, please contact us asap.
Regards
Chris - Client Services team
Did a hell of a lot of graft to get my…
Did a hell of a lot of graft to get my money for me and all for a small fee. Already recommended you guys to 4 others on our site.
27 March 2024
Unprompted review
Reply from Frontline Collections
Thanks very much for the great review Matt. We always welcome recommendations and appreciate it hugely. If you get any future issues, please do not hesitate to contact us.
Regards
Client services Team
Leaving a review as requested
Leaving a review as requested. Don't know where to start tbh but very pleased with frontline collections and the work done to collect a debt that was owed to me.
27 March 2024
Unprompted review
Reply from Frontline Collections
Thanks Mike for kindly leaving us a review, it really helps us. If you get any more issues in the future with customers not paying fees owed, please contact us for help and advic.
Regards
Chris - Client services team
I'd had enough of customers giving me…
I'd had enough of customers giving me the run around so had this firm recommended. They've been brilliant from the get go
25 March 2024
Unprompted review
Reply from Frontline Collections
Thanks very much for taking the time to leave such a great review Steve, its really appreciated. if you get any more issues with a customer not paying, please contact any of the team here for help and advice.
Best wishes
Client Services team
Our company has worked with Frontline…
Our company has worked with Frontline Collections on various issues we have had over the years. They have always been very helpful and recovered the majority of the defaulted accounts we have passed them.
Much better than any Recovery service tried in the past. Would recommend to any company needed a reliable service of this type.
22 March 2024
Unprompted review
Reply from Frontline Collections
Really appreciate the kind review Alison and we are pleased to be able to support yourselves in the recovery of overdue accounts. if you get any more issues, please do not hesitate to contact us.
Regards
Chris, Client Services team
Just had payment on another customer…
Just had payment on another customer debt we passed over. Brilliant
20 March 2024
Unprompted review
Reply from Frontline Collections
Thanks very much Dave for the lovely review as promised. We are about to begin efforts on the new cases you have kindly passed us.
Best wishes
Client services team
Professional collection service…
Professional collection service received from the start. Tony explained everything clearly and Frontline were true to their word and their agents collected the full balance due to me. Will use again if ever needed.
19 March 2024
Unprompted review
Reply from Frontline Collections
Thanks Neil, your kind words have been passed onto Tony and the team. If you get any future clients not paying for your services, please contact us asap
Regards
Chris - Client services team
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