I went to frontline collection after our solicitors advised us to write off nearly £40K. Frontline gave me a completely different view and said they were willing to to act on my behalf. True to their... See more
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See what reviewers are saying
My case was handled very sensitively and respectfully. Keith Williams, on behalf of Frontline, was professional, measured, knowledgeable and considerate. He made what could have been a very difficult... See more
I've been a one man band for years and never had any problems but this past 2 years ive had four customers not paying. Each problem has been solved by Frontline and id highly recommend to anybody who... See more
Company replied
I went to frontline desperate for help after tearing my hair out for months with a slow moving a solicitor and ineffective county court system. Frontline Collections were on the front foot from the... See more
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Company details
Written by the company
Frontline Collections are the UK's leading Private Debt Collection Agency specialising in personal debt collection across the UK, EU & around the World. In operation since 2005, thousands of private individuals & companies regularly use Frontline's FCA regulated Debt Collection Agency services. We operate our fast track Collection services Nationwide and have offices based in Manchester, London, Scotland & Lancashire. We have a vetted network of specialist Debt Collection Officers across the United Kingdom and also have High Court Enforcement Officers to enforce Court Orders. Our Low Fixed fee service is strictly 'No Collection - No Commission' and we are pound for pound, the most cost effective solution for the collection of unpaid private debts.
UK's No1 for Private Debt Collection
We Maximise Collections but minimise the Cost!
Leading Experts for Private Debt Collection on a Local and Nationwide basis.
Contact info
Initial Business Centre, 7 Wilson Business Park, Manchester , M40 8WN, Manchester, United Kingdom
- 0333 043 4426
- enquiries@frontline-collections.com
- frontline-collections.com
4.9
Excellent
254 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Hard to put into words how grateful I…
Hard to put into words how grateful I am. Frontline Collections have been excellent in recovering overdue fees since the word go. We had used a debt collection company in the past but they produced very little yet were always invoicing for costs for this and that. Frontline have been the opposite. They cracked on with the task and have collected nearly all the cases placed with them. Special thanks to Linda for her patience and efforts with our cases to make sure the job was done.
27 February 2024
Unprompted review
Reply from Frontline Collections
Thanks very much for the fabulous review Liam, its really appreciated and your kind comments have been passed on to Linda. If you get any further problems, please do not hesitate to contact Linda or any of the New Business Team.
Kind regards
Chris - Client services team
Thanks to frontline
Thanks to frontline. They got me paid for unpaid wages for freelance work done.
22 February 2024
Unprompted review
Reply from Frontline Collections
Thanks very much for the kind review Tom. If you get any more clients not paying you then please do not hesitate to contact us for advice and assistance.
Kind regards
Client services team
Neverr used a debt collection service…
Neverr used a debt collection service before but overall we are very pleased with results up to now so happy to leave a review. Will be recommending to other practices in our network
22 February 2024
Unprompted review
Reply from Frontline Collections
Thanks very much Sue for the kind review. We were pleased to be able to recover those unpaid treatment bills swiftly for yourselves.
We greatly appreciate any recommendations you may be able to give for our Debt Collection services as we rely heavily on 'word of mouth' as a great advertisement for our professional services.
Best wishes
Client Services team
Pulled in a big stack owing to me from…
Pulled in a big stack owing to me from a subbie. 10 out of 10
22 February 2024
Unprompted review
Reply from Frontline Collections
Thank you very much for making the time to leave us a review Calum, very much appreciated by the team. If you get any future issues, please contact us asap
Kind regards
Client services Team
Small reasonable fee for a great deal…
Small reasonable fee for a great deal of effort to collect my 3 debts. Brilliant stuff and at least I know where to come if I get any more jokers not paying me.
21 February 2024
Unprompted review
Reply from Frontline Collections
Thanks very much for taking the time to leave us a review Mark. We were pleased to be able to recover the sums owed to you for the services you'd provided. If you get anymore customers not paying, please don't hesitate to contact us.
Regards
Client services team
Leaving review as promised
Leaving review as promised. Top class debt collectors who are the perfect tonic for nuisance late paying customers.
20 February 2024
Unprompted review
Reply from Frontline Collections
Thanks very much for leaving us a review Jon, it is really appreciated. We will continue to try our best to recover unpaid fees owing to yourselves.
Kind regards
Chris - Client services team
A London based supplier had not given…
A London based supplier had not given me my refund after false promises had been made. I felt I had no option but to turn to a professional debt collector in London and so happy I chose to work with Frontline who rescued the situation and got me my three thousand pounds back.
19 February 2024
Unprompted review
Reply from Frontline Collections
Thanks very much for leaving us a review Nikki, we were pleased to be able to help with this problem. If you get any more clients not paying, please do not hesitate to contact us.
Kind regards
Client services Team
Customer left without paying their…
Customer left without paying their bill. Frontline Collections were on hand to recover the full amount we were owed. Highly recommend this company for debt collection.
15 February 2024
Unprompted review
Reply from Frontline Collections
Thanks very much for the kind review Phil. We were pleased to be able to recover the owed monies as quickly as we did.
if you get any future issues please do not hesitate to contact us straightaway.
Kind regards
Chris - Client services team
Swiftly collected what I was owed from…
Swiftly collected what I was owed from a builders who thought they could get away with not paying.
15 February 2024
Unprompted review
Reply from Frontline Collections
Thank you very much for the kind review Sal, it is really appreciated. Please don't hesitate to contact again if you get any further or future issues that require debt recovery services.
Best wishes
Client services team
Professional debt recovery company
Professional debt recovery company. Dealt with Tony and Jane who were understanding of our problems and guided us through the process till theh debt was repaid in full. Would use again if ever needed.
12 February 2024
Unprompted review
Reply from Frontline Collections
Thanks very much for taking the time to leave us a review Sandra. We were pleased to be able to recover the debt in full for you after a lot of hard work.
If you get any further storage customers not paying, please contact us straight away.
Kind regards
Client services Team
They managed to trace an ex employee…
They managed to trace an ex employee who had been overpaid wages. We had pretty much given up hope of getting back the £5k but thanks to Frontline, it was recovered in quick time. Will use again.
2 February 2024
Unprompted review
Reply from Frontline Collections
Thanks Nathan for leaving us a review as promised. If you get any further issues, please contact us for assistance.
Kind regards
Client services Team
Frontline assisted me with a personal…
Frontline assisted me with a personal matter regarding an ex business partner. They got straight to work and the debt is now being paid in chunks thanks to their efforts.
1 February 2024
Unprompted review
Reply from Frontline Collections
Thanks very much Tim for the review, it is greatly appreciated. We will continue to ensure payments are made until the full sum is the matter is closed in full.
Regards
Client services Team
Full credit to Frontline Collections
Full credit to Frontline Collections, we have managed to turn a corner financially this past year. Best debt collection service we have ever used an we will be passing more accounts over soon. Very trustworthy and mindful of our brand too which is worth mentioning.
31 January 2024
Unprompted review
Reply from Frontline Collections
Thank you so much Rachael for the wonderful review. We will continue to do our best for yourselves going forward.
Kind regards
Client services Team
Thanks to Frontline for all the hard…
Thanks to Frontline for all the hard work in 2023. From Phil and the team at the Z group.
29 January 2024
Unprompted review
Reply from Frontline Collections
Thanks very much Phil for taking a moment to leave us a review, its much appreciated. We will continue to do our very best for yourselves in 2024 also.
Best Regards
Client services team
Spoke to a man called Tony who was very…
Spoke to a man called Tony who was very helpful and pointed me in the right direction to got after I made the mistake of trusting the wrong people. I don't have any debt to collect right now but will definitely come to frontline if I am ever in need of a debt collection agency.
24 January 2024
Unprompted review
Reply from Frontline Collections
Thanks Jan for your lovely comments and we passed them on to Tony in our New Business team.
Regards
Client services Team
Been a massive help to us over the past…
Been a massive help to us over the past 6 months in retrieving missed payments. Credit were its due. Cheers, Dave.
23 January 2024
Unprompted review
Reply from Frontline Collections
Thanks very much for the quick review Dave, it is really appreciated. We will do our very best with the new batch of cases passed over also.
Best wishes
Chris - Client Services team
Do the business when it comes to…
Do the business when it comes to collecting fees for us. Recommend to anybody!!
20 January 2024
Unprompted review
Reply from Frontline Collections
Thanks very much for the kind review Amir. If you get any more cases, please do not hesitate to contact Tony or any of the new Business Team here at Frontline Collections.
Best wishes
Chris - Client Services team
Leaving a review as asked to
Leaving a review as asked to. Don't normally do reviews but Frontline Collections have been brilliant for us in getting back unpaid fees owed to us. Very professional in all communications and the detailed invoicing process is very helpful for our accounts. 5 out of 5 first class service received.
19 January 2024
Unprompted review
Reply from Frontline Collections
Thank you so much for taking the time to leave us a review Nick, it is really appreciated. We will continue to do our very best in recovering unpaid fees for you.
Kind regards
Client Services team
Collected a 2 year old debt for me…
Collected a 2 year old debt for me after the CCJ route failed. Best Christmas present was to receive the 15 grand I was owed thanks to these guys.
2 January 2024
Unprompted review
Reply from Frontline Collections
Thanks for taking the time to leave a review Paul, it is greatly appreciated. We were pleased to be able to get this Unpaid CCJ matter resolved for you. If you get any further issues, please contact us asap
Kind regards
Client Services team
Previous DCA experiences were poor…
Previous DCA experiences were poor charged for inadequate performance. Frontline, in contrast, has been excellent, earning their 5 star reputation. They recover most accounts, maximize results and provide helpful updates and detailed invoices. Highly recommend Frontline Collections for service based business.
2 January 2024
Unprompted review
Reply from Frontline Collections
Thanks very much Mr Jones for leaving us a review as requested. We are very grateful and will continue to do our best for yourselves in 2024.
Kind regards
Chris - Client services Team
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