Had not heard of this liquor vendor, but took a chance as a referral from my local wine supplier. MY PURCHASE WAS FLAWLESS ! . . . hard to locate my favorite Bouborn . . . price very reasonab... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very happy with the allocated bourbon we’ve been able to order from FrootBat. Packaging has been super and arrivals on time. Customer service has gone beyond expectations with reaching out and making... See more
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I like the option of having your order delivered to your house, which requires a signature from someone over 21. The other option is picking up your order at FedEx store. Not being able to work from... See more
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Great experience! After placing my order I emailed them with a question - they responded very quickly. Afterwords they followed up to confirm everything was okay. I was also impressed that every bottl... See more
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Company details
Written by the company
Frootbat is a specialty online marketplace for bourbon, scotch, world whiskey, wine & other liquors. Our mission is to make hard-to-find spirits easy-to-buy, sourcing and supplying any bottle, anywhere. With over 25,000 products in stock, we have quickly become one of the world's most comprehensive online liquor retailers. Our number one focus is making liquor easily accessible to our customers, providing a best-in-class customer experience. We believe that the best form of advertising is word of mouth, and as such we're constantly trying to improve all aspects of our offering, whether that be expanding our product range, moving into new and exciting markets or listening to feedback and improving our customer experience. Welcome to Frootbat!
Contact info
16192 Coastal Highway, 19958, Lewes, United States
- orders@frootbat.com
- frootbat.com
Free Shipping Offer
4.6
Excellent
5K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great site, great bourbon, great service!
I've made a dozen or more orders in the past year. I rarely encounter a problem, but when I do the excellent Frootbat support team has always made things right. They have a huge selection and as my palate grows, I keep coming back to find what I'm looking for. Great site, great bourbon, great service!
3 March 2026
Unprompted review
Reply from Frootbat
Hello Todd,
Thank you for such a thoughtful review!
We’re so glad to hear you’ve had consistently positive experiences, even when a hiccup pops up. Hearing that our support team has been able to make things right means a lot. It’s awesome that you keep finding new bottles to enjoy as your palate grows—we love helping people discover more of what they love.
Thanks again for your loyalty and kind words. We can’t wait to help you track down your next favourite bourbon!
Warm regards,
Frootbat Team
Reply from Frootbat
Hi Francis,
Thanks so much for your kind words!
We’re really glad you’re happy with both the pricing and the service. That’s exactly what we aim to deliver every time. Appreciate your support and hope to serve you again soon!
Best regards,
Frootbat Team
Great vendor with quick service
Great vendor with quick service , fast shipping and honest prices. While they are not the cheapest, one can source rare and odd whiskies thru them and for a fair cost, not a crazy secondary price!
Products come wrapped like they could survive a moon landing!
highly recommended!
17 February 2026
Reply from Frootbat
Hi Jim!
We’re glad you see the value in what we do. Sourcing those harder-to-find whiskies and keeping the pricing fair is something we take seriously. That’s exactly the level of care we aim for when sending orders out.
Thanks again for the recommendation. We’re always here whenever you’re on the hunt for your next bottle.
Best regards,
Frootbat Team
E.H Taylor BIB
I received my order in a timely manner, in good condition, at a reasonable price.
24 February 2026
Reply from Frootbat
Hi Paul,
Glad to hear everything arrived right on time and in great condition! We work hard to keep our prices fair while making sure orders are packed securely and delivered smoothly, so it means a lot to hear this.
Thanks again for your support, and we hope you enjoy your purchase!
Kind regards,
Frootbat Team
Reply from Frootbat
Hi Jackee,
Thank you for the feedback. We know how frustrating it can be when the local shops don't carry your favorites, so we’re happy to help bridge that gap. Speed is a top priority for us, and we're glad to hear your orders are arriving quickly.
Cheers!
Frootbat Team
Fast shipping & best price on that brand
22 February 2026
Reply from Frootbat
Hi Pat,
Thanks so much for your feedback!
We’re really glad to hear you were happy with both the fast shipping and the great price. That’s exactly what we aim for. Getting your order to you quickly and offering the best value possible.
We truly appreciate your support and look forward to helping you again soon.
Kind regards,
Frootbat Team
Southern east coast distilled bourbon in Texas.
You help me get something that I’ve wanted to enjoy for years but couldn’t locally source. It was quick and easy to use this service.
21 February 2026
Reply from Frootbat
Hi Vern,
That is fantastic to hear! We take a lot of pride in helping folks in Texas (and beyond) get their hands on those specific regional gems that are usually out of reach. We hope it was worth the wait—enjoy that first sip!
Regards,
Frootbat Team
Excellent service & price
Excellent pricing, customer service and response time as well as fast safe delivery
22 February 2026
Reply from Frootbat
Hi Michael,
Thank you so much! We know that when you're ordering online, communication and safety are everything. I’m thrilled to hear our team took good care of you and that your delivery arrived exactly as expected. See you next time!
Best,
Frootbat Team
You provided a product not readily…
You provided a product not readily availably locally, a hard to find item, reasonably priced. I recommend your ship, good job!
22 February 2026
Reply from Frootbat
Hey Robert,
We really appreciate the recommendation! There’s nothing quite like the hunt for a rare find, and we’re glad we could save you the legwork by having it in stock and at a fair price. We look forward to helping you find your next "hard to find" item!
Sincerely,
Frootbat Team
Reply from Frootbat
Hi Robert,
Thank you for the 5-star rating. We’ve worked hard to make our selection as broad as possible while keeping the checkout process seamless. It’s great to hear that the "big three"—timeliness, variety, and ease—hit the mark for you!
All the best,
Frootbat Team
Ease of product selection, prompt shipping
Ease of product selection, quick and prompt shipping, and condition of shipment contents. I believe that you could've shipped an egg in there and it would not have been broken at arrival. Pricing is too high to make you a regular delivery, but with what you put into packaging for shipments I get it.
22 February 2026
Reply from Frootbat
Hi Scott,
Thanks for the review! We’re glad our selection and shipping speed hit the mark. We take immense pride in our packaging to ensure everything arrives in perfect condition, and while we know that level of care impacts the price, we’re happy it gave you peace of mind. We look forward to being your go-to for those special deliveries!
Cheers,
Frootbat Team
luv frootbat
reasonable prices, excellent selection of hard to find
whiskies, speedy delivery. The best of all the on line liquor stores.
14 February 2026
Reply from Frootbat
Hi Michael,
Thanks so much for the kind words! We’re really glad you’re enjoying our range, especially those hard-to-find whiskies. Great to hear the pricing and delivery hit the mark too. Your support means a lot, and we look forward to serving you again soon!
Cheers,
Frootbat Team
Good way to find unicorns
Great service especially for some hard to get items. Shipping was quick and was packed well.
21 February 2026
Reply from Frootbat
Hi Richard,
We appreciate you taking the time to share this! We’re glad we could help you find those hard-to-get items and that everything arrived quickly and in great condition. It means a lot to know the packaging and delivery met your expectations. Looking forward to helping you again soon!
Kind regards,
Frootbat Team
Reply from Frootbat
Hi Kenny,
Thank you so much for your kind words! We're thrilled to hear you appreciated both our pricing and fast service. We look forward to serving you again soon!
Cheers,
Frootbat Team
Frootbat has the largest range of…
Frootbat has the largest range of bourbon I have ever seen, their customer service is also outstanding
5 February 2026
Unprompted review
Reply from Frootbat
Hello Paxton,
Thank you for the fantastic feedback! We’re thrilled to hear that our bourbon selection stands out and that you’ve had a great experience with our customer service.
We’re always working to offer a wide range of quality bottles and provide support you can rely on, so it means a lot to know we’re delivering on that. We truly appreciate your support and look forward to your next purchase!
Kind regards,
Frootbat Team
Unreliable Inventory held by “Independent Merchants”
My order contained one bottle of the incorrect size. I ordered the 750 mL version and received the 700 mL version. I was told they couldn’t correct the order because the “independent merchants” did not have the correct size at the price I ordered. Apparently, this business doesn’t maintain their own inventory and will not use the inventory of other contractors to correct orders. To be fair, I was refunded the shipping cost and a prorated portion of the shipping insurance, an amount that roughly translated to the loss of value. However, since they admitted they don’t hold their own inventory and won’t correct mistakes made by their “independent merchants” the entire operation appears unreliable.
I received a reply to the review above which included the sentiment that Frootbat was “pleased that we were able to reach a resolution you felt was fair…” But that’s not what happened. My use of the expression “to be fair” above doesn’t mean I think the resolution was fair. Fair would be Frootbat honoring the order at the price it was offered, but they won’t do that and I gave up arguing. Regarding their business model they stated “we recognize that it can create limitations when a specific partner merchant is unable to fulfill an exact exchange.” Once again, none of this “partner merchant” excuse matters one whit to their contractual obligations. If Frootbat needs to use a different partner to fulfill an order, that should be their problem, along with eating any price difference, but they won’t. BEWARE if ANYTHING goes wrong with your order, Frootbat WILL NOT make it right! They’ll just shave a little off the cost and hope you go away.
11 February 2026
Unprompted review
Reply from Frootbat
Hi Elijah,
Thank you for sharing your honest feedback. We are pleased that we were able to reach a resolution you felt was fair by providing a refund for the shipping and insurance costs to cover the value difference. We sincerely appreciate you accepting this offer and allowing us to make things right.
We also want to thank you for your transparency. We respect your decision and understand your concerns; while our model allows us to source a wide variety of unique products, we recognize that it can create limitations when a specific partner merchant is unable to fulfill an exact exchange.
Feedback like yours is vital as we look for ways to better bridge the gap between our partners and our customers’ expectations. We wish we could have provided the exact bottle you were looking for, but we value the opportunity to have corrected the error.
We wish you all the best and thank you for your patience.
Regards,
Frootbat Team
Reply from Frootbat
Hi Thomas,
Thank you for your feedback! We’re thrilled to hear that you had a great experience with both our service and delivery.
We always aim to make the ordering process smooth and reliable, so it’s wonderful to know we hit the mark.
We look forward to helping you with your next order and making it just as seamless.
Regards,
Frootbat Team
Well worth a look
Frootbat offers good prices and even a better inventory of hard to find liquors
13 February 2026
Reply from Frootbat
Hello RW,
Thank you for your kind words! We’re thrilled to hear you appreciate both our pricing and our selection of hard-to-find liquors.
We look forward to helping you find more great bottles in the future!
Best regards,
Frootbat Team
It was an easy process
It was an easy process, delivery time was about what you can expect.
12 February 2026
Reply from Frootbat
Hi Gary,
Thank you for your feedback! We’re glad to hear the process was smooth and that your delivery arrived as expected.
We appreciate your support and look forward to serving you again soon!
Kind regards,
Frootbat Team
Good prices shipped within a very fair…
Good prices shipped within a very fair amount of time received it well packaged no problems and I really like the way that I was kept informed during the shipping process new when to be looking for my package made it very convenient
12 February 2026
Reply from Frootbat
Hello Monte!
Thank you for your wonderful feedback! We’re glad to hear that you found our prices fair and that your order arrived safely and on time.
Keeping you informed throughout the shipping process is something we take pride in, so it’s great to know it made things convenient for you. We really appreciate your support and hope you enjoy your purchase!
Warm regards,
Frootbat Team
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