Froothie UK & Ireland Limited Reviews 

118
•
TrustScore 3.5 out of 5

3.6

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Rated 2 out of 5 stars

When my delivery arrived I realized my mistake. I had ordered the wrong blade. I contacted customer service immediately to arrange a return and to purchase the correct blade. I still have not heard ba... See more

Rated 1 out of 5 stars

I bought a juicer from this company that was over £300 for a part to break but when emailing this company several times for weeks to get a replacement part, they ignore and don’t resolve this issue. D... See more

Rated 5 out of 5 stars

Purchased the horizontal juicer last week - Optimum 800. I am living alone but like to make bigger quantities of juice so I can enjoy fresh juice every morning. This vacuum juicer made my life so mu... See more

Company replied

Rated 5 out of 5 stars

I'm so excited about being able to blend my morning smoothie in a glass jug at last. Not only am I now getting the smoothest of smoothies, but I've no worries about plastic contamination now either.... See more

Company replied

Company details

  1. Kitchen supply shop

Information provided by various external sources

Our mission is simple and clear: Helping people lead a healthier life style whilst promoting our exclusive range Optimum. We share our knowledge and information for healthy living through Workshops, YouTube Videos (https://www.youtube.com/user/Froothie...


Contact info

3.6

Average

TrustScore 3.5 out of 5

118 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.6

All reviews

(118)

19 reviews in the last 12 months

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Rated 5 out of 5 stars

Evolve blender

I bought an Evolve blender few months ago, and it is really fantastic. You can make a lot in these glass jugs: healthy smoothies, tasty soups and the best option I really use is the voice command, it is fantastic and very useful, so I don't keep washing my hand to use it, I simply tell her to make my food :)

17 June 2020
Unprompted review
Rated 5 out of 5 stars

VERY GOOD CUSTOMER SERVICeE

I bought a blender from Froothie a few years ago. I have had a couple of issues, one most recently and the company were quick to respond and address the issues even after 6 years.
As a food writer recipe creator and blogger a high powered blender is an important part of my kit.
I recommend this to my clients as a kitchen essential.

10 June 2020
Unprompted review
Rated 5 out of 5 stars

Froothie Evolve

I purchased a Froothie Evolve in 2020. This to replace an old simple blender. Wow, what a fantastic product! Glass jugs feel great quality, easy to clean and gives us confidence that there is no plastic (however small) being blended into our food. The vacuum function is a revelation, we had read about it before but seeing is believing. Delicious smoothies that look better, taste better and last longer. The soupmaker works really well, we have tried both chunky and smooth hot soups and both were very good. The voice control I thought was perhaps a bit of a gimmick, but we find we use it a lot. After prepping the blender and placing it on the base, our hands are usually sticky, so to just say a command and the blender starts is great. A super product, cheaper and with more capability than more well know alternative brands. Highly recommended. You will not be disappointed.

8 June 2020
Unprompted review
Rated 5 out of 5 stars

The optimum 800 is an amazing juicer!

The vacuum is amazing, I prepare my juice in the morning and take it with me in the vacuum bottle to drink it in the afternoon. This juicer is very easy to use and clean. Love it..

8 June 2020
Unprompted review
Rated 4 out of 5 stars

Finally I got my parcel..! Thanks 😊👍🏻

I bought Optimum 9400 some time ago with 10-year warranty on it. It broke down completely and as they advised, I sent it to the company and was expecting the another one..after few days, I was sent a tracking number with Hermes courier company and when I started tracking it down and each time it showed ‘it’s on way’ and when I contacted the company, i was told that it was lost by the Hermes courier company ..Bernard, company manager personally called me and explained everything in detail and apologised and I was sent a new machine with immediate effect..i am glad that this issue is now resolved therefore I am changing my review for this company..! Thanks a lot

3 February 2020
Unprompted review
Rated 5 out of 5 stars

The best cold press juicer I have ever used

I came to the decision to buy the Optimum 800 after quite a bit of research and after a few uses I have to say it is definitely the best cold press juicer I have ever used. Aside from the new warming function, I am sure I am getting fresh healthy juice every morning by using the vacuum option.

10 January 2020
Unprompted review
Froothie UK & Ireland Limited logo

Reply from Froothie UK & Ireland Limited

Hi Alex, I am very excited you chose the Optimum 800 juicer and happy to have received your positive feedback. So here is a great big Thank you from the Froothie family, we are glad to have you be a part of it!

Rated 5 out of 5 stars

Froothie Evolve

I'm so excited about being able to blend my morning smoothie in a glass jug at last. Not only am I now getting the smoothest of smoothies, but I've no worries about plastic contamination now either. There is also a vacuum function where the air is taken out of the ingredients before blending which makes them last longer, keep their colour and stops them from separating. There is a second jug too which cooks soup, both super smooth ones and chunky ones. We've been virtually living off soup since we got it.
Word of warning though, the jugs are heavy, so they may not be suitable for everyone.
* I received a blender free of charge in return for my honest opinion.

27 December 2019
Unprompted review
Froothie UK & Ireland Limited logo

Reply from Froothie UK & Ireland Limited

Hi Choclette, welcome to the Froothie UK family! I am very happy to hear that you are enjoying your Froothie Evolve blender. I wanted to thank you for your positive feedback as our goal is to make our customers happy!

Rated 5 out of 5 stars

This year's perfect gift

Purchased the horizontal juicer last week - Optimum 800. I am living alone but like to make bigger quantities of juice so I can enjoy fresh juice every morning. This vacuum juicer made my life so much easier :) Juicing every evening and storing the juice in the vacuum bottle to enjoy fresh in the morning!

Excited to try the heating feature next. So far I am impressed. Thanks Froothie team :)

5 December 2019
Unprompted review
Froothie UK & Ireland Limited logo

Reply from Froothie UK & Ireland Limited

Hi Alina, I am very excited you chose Froothie and Optimum and happy to have received your positive feedback. So here is a great big Thank you from the Froothie family, we are glad to have you be a part of it!

Rated 5 out of 5 stars

Received my Optimum 600M juicer on…

Received my Optimum 600M juicer on Friday. Made delicious juices and also ice cream with it this weekend. So far I am really happy with it because it works well, has a great juice yield and is very compact

18 August 2019
Unprompted review
Rated 1 out of 5 stars

Run while you still can

Run while you still can! Do not buy from this dishonest company.
I was offered a refund ONLY if I removed my honest, poor review!?
Paid just short of £250 for two pieces of kitchen equipment, one of which sparked and made a loud bang...and no longer works.
Quite afraid to even plug the other one in!
Even tried head office in Australia, but the company is seemingly run by one family. Promises of phone calls that never materialised.
Contradicting emails and outright dishonesty...not forgetting the dangerous equipment...stay clear!!

4 August 2019
Unprompted review
Rated 5 out of 5 stars

High quality and long lasting blender

I have and use an Optimum 9200A since a few years by now. I never had any issues with the blender. It was a good investment and now I cannot imagine living without my high speed blender. It helped me lead a healthy lifestyle exactly when my health issues required this. ❤️Recommended it to all my friends and recommending it to anyone in need of having a balanced diet. 😊

20 June 2019
Unprompted review
Rated 5 out of 5 stars

Our family uses our Optimum 9200A every…

Our family uses our Optimum 9200A every day. Cannot start my day without a delicious creamy smoothie. It is also awesome for soups, sauces, spreads and grinding nuts. Sooooo powerful!
It is also very easy to clean.

Love it

19 June 2019
Unprompted review
Rated 1 out of 5 stars

Can't believe how terrible this company…

Can't believe how terrible this company is for customer service. I placed an order 3 weeks ago, I haven't received it, I have emailed - no response, I have telephoned twice and promised a call back with information re my order. - guess what - nothing. That's what I have got for my payment - nothing !

18 April 2019
Froothie UK & Ireland Limited logo

Reply from Froothie UK & Ireland Limited

Hello Sue, I would like to sincerely apologize for the experience you had with our company. Your case was brought to my attention and I wanted to personally attend to have this resolved ASAP.

To be able to investigate this further I would need your order number please as I was unable to locate anything under the name "Sue" and I am not aware of any delays.

Please contact me directly at josiane@froothie.co.uk and I will personally ensure the matter is attended to ASAP.

Respectfully,
Josiane
Froothie Customer Service

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