Easily the worst host i've ever used.
When I first saw FrostBite advertised, it looked like an amazing deal. The pricing is good, the server specs are as advertised, however, there are a lot of flaws that have cost me loosing players and getting a worse reputation.
I am 2 months in to using them; and in this period I have had more downtime than with my previous host, who use the same data centres. I have had over 16 hours downtime in this period, for multiple reasons. On one of these, my servers crashed and the control panel was down, stopping me resolving the issues I was having. It took over 8 hours for them to get the control panel back up, costing me a lot of downtime in 1 day. This is made worse by clients not receiving any notification of server downtime / restarts, meaning I have to spend most my day refreshing the control panel and server status to check it is online. They also had a period of downtime where you weren't able to access FTP or start servers, they had an estimated fix time, however once it well passed that, I opened a support ticket with 'high' priority, which took the 5 hours to answer, and the answer was poor 'see the frozenpanel dashboard for why it is down' - which I had done. The dashboard also said servers would remain online, guess what? The next day when I woke up all my servers were offline.
My experience with the support is bad - in my experience the average support time is at least 1 hour, compared to the advertised 35 minutes on their homepage. Furthermore, the quality of the responses most the time is poor - they only seem to read part of the ticket, and respond to a different question completely.
Furthermore, their staff seen extremely unorganised. I asked about a scheduled restart that they were doing that didn't happen on the day, and was told that as it was the day after the restart had already happened and my services were down, however under 20 minutes after all servers were restarted.
I was also happy at first seeing a custom control panel, however I now come to realise custom doesn't mean good. The text editor online seems to corrupt most YAML files, making it almost useless having it there, and I am also experiencing errors where the RCON and Query ports allocated to my server are in use by another server, causing some of the stats to get messed up on the panel, and console issued commands not to deliver.
Furthermore, there was recently more downtime, as well as them loosing all (or most, I don't know if they have lost it all) clients server data. They said they would move me to a new node where I wanted, and I requested it in Europe however ended up with a server in America.
I would strongly recommend (at the time this review was written) not to use this host, as their services are currently below the standards they state.
1 July 2015
Unprompted review