Where the hell is my order? Ordered in the beginning of May, and no update whatsoever, no answer after filling the contact form, nothing! But, I am however, €200 lighter..
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See what reviewers are saying
Great service !!! There was a misunderstanding about a product I ordered ...parts were missing I thought..but I had to buy that part separately!! I mailed them..literally 10 mins later they send an em... See more
Ordered a battery, was sent to a delivery point instead of my home address as I requested. For this reason, I didn’t notice and item was returned to supplier. Fruugo face me a refund immediately which... See more
I ordered HEPA filters for an iRobot vacuum cleaner for 30eur. When they arrived it appeared they did not fit and were wrong size (2 mm too wide). When I tried to return them I had to return them to... See more
Company replied
Company details
Written by the company
Welkom op Fruugo een online marktplaats met een enorm scala aan producten op grote prijzen: schoonheid, gezondheid, sport, mode, elektronica, huis, tuin en nog veel meer.
Contact info
Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom
- fruugo.be
3.9
Great
14K reviews
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If I will find searched item on Fruugo…
If I will find searched item on Fruugo in future, I will definitely order once again. Items arrive quite quickly. Good price for products.
16 March 2026
Its only to by you great
1 March 2026
Very fast deliveri
Very fast deliveri, i will be glad to order again with you guys. Thanks a lot!
25 February 2026
May use AI-assist with repliesRead more
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It takes ages to be delivered
It takes ages to be delivered: still waiting, saying that one product will be delivered within 1 month (lets hope), another in 20 days is not yet shipped. No customer service to investigate the issue. Very disappointed. be careful to order from this site. 1 Update after 4 days: thanks Trustpilot, customer service contacted me. Half order I got, second half it's still unclear. 2 Update: after my 1 update I got a message from Fruugo, that the missing part of my order is dispatched today from China. It means, that my order of 8 February, was hopefully dispatched only on 27 February after my 2 messages on Truspilot!!!! Its promised to come till 19 March - which is almost 1,5 months from order. Is that normal? The missing part are 2 deodorants Salt & Stone, seems delivered from China. The other concern is - that I am planning to relocate from the address where the order should come. Will I get the order or it will be my loss? No more fruugo!!!!!
23 February 2026
Unprompted review
Reply from Fruugo België (BE) - fruugo.be
Hello,
Thank you for your review.
I'm very sorry to hear that you feel this way.
I can see that you are currently in contact with a member of our Customer Care team regarding this and we are working to assist you.
Kind regards,
Fruugo Customer Care
Watch our counterfeit products
Their resellers sell counterfeit products which apart from illegal and unethical is also dangerous when we speak about cosmetics and health products. In addition you have to return the items to China on your own expense and the seller of course retains the right to refuse refund after this. A joke and a scam seriously !
4 February 2026
Unprompted review
Reply from Fruugo België (BE) - fruugo.be
Hello,
Thankyou for your review.
I am sorry to hear this, thankyou for bringing this to our attention.
Fruugo takes complaints regarding counterfeit products extremely seriously, and we would like to get this matter resolved for you as soon as possible.
A member of our Customer Care Team will be in touch to investigate this issue further.
Kind regards
Correct ,,,
29 January 2026
Alles ging prima
25 January 2026
Fake products while I had to pay extra…
Fake products while I had to pay extra custom fees to bpost
My order number was: 215293898
Please contact the seller products are fake!!! I want to clsim
21 January 2026
Unprompted review
Reply from Fruugo België (BE) - fruugo.be
Hello,
Thank you for your review and we are sorry to hear this.
A member of our customer care team has contacted you regarding your order.
Kind Regards,
Fast service and I received the product…
Fast service and I received the product as I was expected it.
23 January 2026
Is my second time am ordering from…
Is my second time am ordering from Fruugo, first the delivery was late, but, the second time was fast and l always received my package in good order and good communication through mail.
19 January 2026
Service was more than good
Service was more than good. Very fast and absolutly obliging. I had a problem with pens and I got my money fully refunded. Many thanks!
13 January 2026
Unprompted review
I'm very pleased with my purchase
I'm very pleased with my purchase from Fruugo. Everything went perfectly, I received it in good condition, and I didn't have to pay any customs fees. Everything is fine.
14 January 2026
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